The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
Friendly hotel, clean and comfortable. Excellent location.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
location, great concierge Unfriendly receptio (did not honour a promise to secure a king size bed the following day)
Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
Great location across from Tivoli and train station, near main walking street.
location is great, fantastic breakfast room decor, lifts too small
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
excellent location, near many points of interest, bus lines and train.
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
room was small and close to hallway entrance so a bit noisy.
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
That I was there only one night. Lack of doors that locked.
Near to city center
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
The architecture is a great mix of old world and contemporary. The wood ceiling and support beams in the guest rooms and the brick arches down the center of the hallways make this a one of a kind location. Not a lot of dining options. The brunch buffet was a bit pricey.
This is an iconic hotel on water in the very center of the city. Ofelia Plads is right next to the hotel (with tango on weekend nights in the summer). The breakfast buffet is one of the best I have seen (but it can get crowded if you go there at a wrong time). The rooms with windows facing the street, as opposed to water, are less nice and noisier.
cool hotel in good location with friendly and efficient front desk staff. Close to great shopping and good sites. Easy to get to from public transit. The hallways to the rooms sort of ruin the "luxury" impression of the hotel. The thick walls of the original structure run right through them, so they're difficult to navigate and closed in. I think some people would like the mystique of it, so depends on your view of that sort of thing.
The location of the hotel is very safe (near foreign embassies and the royal palace), on the waterfront facing the opera house, and close to wonderful restaurants. The buffet breakfast is great. The structure of the building was built in 1600 or 1700's as huge warehouse, The some large vertical beams are, unfortunately, in the middle of the guest rooms. The hallways feature long rows of brick arches. Have stayed in this hotel 4 times. Would be happy to stay there again despite somewhat high prices. The equipment stored between the hallway arches somewhat detracts from the ambience.
The location was good. Mold in the bathroom, tiny windows, dungeon like feel walking to the rooms. Musty smell, overall dirty. I would never recommend this hotel to anyone.
Beautiful rough hewn, 12" x 12" beams throughout; multiple skylights with custom coverings; easy access to taxis. See above
The location was excellent, near canals and cafes and the concierge staff was very helpful. My room had beams that kept me from easily getting out of bed, and I hit my head badly on one just sitting down in the chair. My phone had been turned off by the prior occupant, and so I missed my wakeup call. The maids should have looked for that and restored service so that didn't happen.
We really liked the location in proximity to restaurants and sightseeing. Also the decor/look and feel was nice with the brick walls and old beams. Very comfortable and spacious compared to other Copenhagen properties. The staff was just okay.
Easy to find your way back to. Not far from food and shops. A neat place to stay, wish we had the time to stay longer. Corner of the bed sticking out where you bump your shin and trip as you pass through the room. A bit narrow between furniture and bed.
Great location in Copenhagen. Close to shops, restaurants and other sites. Clean and historic style hotel. Plentiful buffet breakfast.
Very comfortable beds. The executive lounge was good value. The location is good enough but it's a bit of a walk to the absolute city center.
The helpfulness of the staff could not be faulted and the choice of food for breakfast excellent.
Service in bar/restaurant The late check-in
The beds were extremely comfortable and the view from our room was lovely. We were upgraded from a city view to water ciew room. The reception staff took too long to answer the phone. Perhaps more staff are required?
Que to check out / que to hold baggage - lots of waiting
The hotel provides a very good location to Tivoli Gardens and Train Station
comfort Too long time tjekking out
the room and the wiew no
Cleanliness and Location. Within walking distance of City. Our Room wasnt automatically cleaned.
The rooms were a good size for scandinavia, and there was a very good view. Although a 5 star hotel there was a general small mindedness and lack of orgnasation; very expensive wifi, very expensive breakfast and be careful when to go there as we just avoided very long queues. I arrived early and did not need to be told that normal checkin was at 16:00, when I did come back after 16:00 nothing had been done i.e. had to complete checkin, bags not already in room etc
First time ever a hotel charges a guest for an empty plate.. 76 Dk.. unprecedented! Buying a plate and cutlery would have much cheaper. It's cheap for a hotel under this marriottt flag to be as cheap.
I liked the high standard of the design, which was not luxurious but of a very good taste. My bedroom was clean and had very good proportions, not too small for one person. The breakfast was excellent. And I loved the view from the room with the balcon at 6th floor.
Staff friendly, hotel price good. Very central. Breakfast was fair. Booked a triple room, bed was not in the room when we arrived at 11h30pm had to wait 20mins for the reception to bring the bed. Room had a odd smell.
The breakfast menu needs improvement.
Nice staff and good breakfast Poorly furnitured
It vas very good, price OK and staing midle of the center.
I know other reviews criticize the internet. I always had a great internet connection; no troubles at all. But my sister had trouble keeping FaceTime going. She said it uses internet, but we don't know if it was that or just poor reception. Other reviews criticize the train noise. I was on the courtyard side (no beautiful city views) which is not the greatest to look at the back of an office building. But we got absolutely no noise. It was quiet as a deserted town. So if noise bothers you, get a courtyard room. No vibrations from the trains either. Clerks were always friendly, helpful, and even on the enthusiastic side. Someone criticized the elevators. They were old fashioned, but it's a major over-haul to put in bigger ones. I thought they were cute. The location was great. You could walk to all the sites in the center and west of the city center. It's a longer walk to the north and east sides, but the bus system is fine. It was hot that summer and the hotel doesn't have air conditioning, but most hotels in a 3 star class do not, so I wasn't expecting it. But they provided a fan for every room and that was really nice, so we were fine. I didn't pay for the breakfast. I looked it over one morning and it was typical 3 star class breakfast: a few varieties of breads and pastries, sausage and eggs, a couple cereals, some fruit. The scrambled eggs looked they had been powdered, rather than fresh. But Copenhagen, (and the Danes in general,) is not a big breakfast city. I suggest you get it, as restaurants that open before 10-11 a.m. are hard to find. It's main drawback was cost. We stayed in Copenhagen at the last minute and everything was booked up. The Mercur was the best of what was left. So I felt I paid more than I expected for a 3 star hotel in mid September, but Copenhagen is a really expensive city, so I can't say that for sure.
All ok!! Also free wifi
Service was very good about bathroom and room, clean and comfortable room. Not so mmany chanels at the tv.
Location and good value for money.Great breakfast. No
Very noisy on the street/rail, we couldn't sleep with the window open.
Good comfortable clean rooms, free wi-fi was good, great breakfast included, great staff. When we first opened the door to our room there was a strange smell by the door.
The breakfast room was understaffed when we came there about an hour before closing time
Central position Breakfast service was 'average'
The room was clean. I use the wake-up call facility in the morning. On the two days, the wake-up calls were required as I would have continued to sleep !. The breakfast was fine. On this occasion, my wife did not accompany me so I did not dine in the hotel in the evening. PLease note that I stayed in the hotel previously, it is close to the EEA building where I had my meeting and my head office ma\de the booking on the internet. From a point of energy efficiency, it may be more efficient to keep guests in one side of the hotel and to have separate heating arrangements for each floor/side of the building and thus heat teh section immediately required.
The easy access this hotel has to many of the sites that are to be seen in Copenhagen. This hotel is only worth it, if you wish to have easy access to everything. I would not recommend staying at this hotel if individuals wish to have a nice hotel experience. My wife and I realized it was not worth staying at this hotel. We did not like that the rooms were way too small. The rooms portrayed online and through the websites make the rooms appear bigger than they are. It was hard for my wife and I to move around and we only had backpacks with us. The bathroom was another story and we hated it. The bathroom floor is literally one floor where you stand on which you shower, go bathroom, and use the mirror. The toilet holder was barely holding onto the wall and fell off a couple times and the towel holders were in the same condition.
Excellent area; near city centre. Good size room. Nice breakfast. Very dated. Hairdryer faulty. Shower faulty. My room backed straight on to a washing up room, so v. noisy. No air conditioning.
Location is great for city centre. It is just far enough away to be reasonably quiet at night as Copenhagen has many bars/nightclubs/raves, etc and can get rowdy. This is a repeat stay for me at Phoenix. be aware that "Superior room" in Europe is not same as expectations in North America. This would be a tight squeeze for 2 people but I knew that
Internet network was not very strong, Breakfast buffet was very weak compared to other hotel that I stay at in Copenhagen.
Service, location, room as such No aircondition!!!
Large television in the room and the bathroom was clean. The breakfast has everything you could need. The room is small for how much we paid.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
I like the location.
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
The breakfast :(
Bed and air conditioner
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
Location. Air conditioning was inadequate.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Polite staff. Poor equipment and expensive everything.
Very convenient and the staff was wonderful
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
the location and comfort for that level of price I would expect a better level of acoustical insulation
buisness and plessure no
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
We were very pleased with the location which was absolutely perfect, & it was beautifully clean ,warm & comfortable Liked everything
The room was very smartly furnished. The bed was very confortable. The room was smaller than I expected. The A/C was non-functioning while I was there, but they were working on fixing it. I opened the window, but had to close it at night due to traffic noise.
Very nice room if small - good service and plenty of facilities The breakfast was a bit of a shambles and not the nicest I have had
Ewerything was werry good no
I did like every thing ,because it is central and nice plase to syay in
No mattress , was a pad instead. No air conditioning. 12 tv stations Was like a motel not a hotel. Doors slamming all night. Bathroom shower not very clean. Never stay again especially at what we paid.
Air conditioning did not work, Heated floor in bathroom could not be turned off, very noisy with windows open,
I have known Imperial Hotel since 1965 when I stayed there for the first time with my parents but they were frequent guests at Imerial on their numerous visits to Copenhagen because of my fathers profession. Imperial has been first choice ever since for the whole family on our many visits to Denmark and we have never been disappointed on our stay with you. We sincerely hope for many trips in the future with a pleasent stay at Imperial Hotel. Because of my allergy I would have preferred wooden floors instead of carpeting in the rooms.
The staff was perfect, they changed our room in a second, perfect. We were their during winter, there is not much heating
The room was very comfortable and clean, staff not particularly friendly. We booked a package with champagne on arrival we were not given champagne it was sparkling wine. I myself are not keen on lifts and stairs were not always accessible because of door locked. Room keys only worked to let you in I was very concerned what would happen if a fire occured.
Location. Nice breakfast room. Initially the room offered was too far from the lifts and reception, like five minutes walk.
Good location, close to railway stations and Tivoli. Reasonably clean and modern. Free wi-fi. Close to a couple of supermarkets. Good public transportation options (bus and rail) nearby. Free breakfast. Helpful and friendly staff. No fridge in the room. As such couldn't buy stuffs from local supermarkets to enjoy later. Shower door was lousy, only covers about 1/3 of the area, resulting in bathroom floor to be wet. Not enough elevators, especially since they all are small in size (can only accommodate 6 persons at a time).
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
Location is good but the Room is to small! Not worth it.
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
service and excellent price
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
not enough electrical outlets
The quality of the bedroom did not match that of the public areas.
Were very helpful when I lost a credit card prior to my arrival. Until check-in provided storage for bags, a local map and helpful advice.
location, staff My room was a little tired decor - wise
Location, near Norreprot station and away from bustle of Storget, comfortable beds and quiet (courtyard room) Rooms still being renovated, lighting inadequate for easy reading in room
Appreciate quick change of room when found toilet leaked. Very nice breakfast and attention during same
The upgrade for we received.
Extremely good value for price. Very nice setting. Extremely comfortable bed. Nicely decorated room with a big window. Entrance to the spa is free for the hotel guests: you can access the jacuzzi, the sauna and the steam bath (remember to bring along a swimming suit). Easy and fast connection to the airport by metro (Norreport station): 15 minutes metro ride plus max 10 minutes walking. Centrally located. Staff very helpful. We booked a 'small' double room. I have a light sleep so I personally prefer when the actual bedroom is 'isolated' from the corridor with a little entrance rather that having just a door separating your bed from the outside. Given the general high standards of the hotel, I was expecting the room to be a bit bigger and more isolated. Anyway I wasn't really disturbed while sleeping so I found it still a very comfortable room. Maybe the carpet on the hallway did the trick and probably the hotel guests were very respectful too ;) Finally: don't use the bar as a fridge to store your own food. An electronic system will detect you're messing around so it's advisable you read the instructions upfront or that you ask information at the recepti
Hotel is quite nice but with confusing layout in numerous houses. After you learn where your room is and what elevator goes there it gets better.Room was nice and the staff friendly and helpful.
the restrorant patio the so called superior double room is situated on the 4th ! floor without an elevator! it is just after the construction so it's absolutely unacceptable because of the smell of construction materials .I refused to stay in such room,they offered me another one saying it is the ordinary( not superior).There were so small windows that there was very stuffy there.Some strange staircase lead from the roof directly to the window! and when I was checking out next morning the reception stuff (the other one) claimed that it was also SUPERIOR room!
The hotel personnel was really helpful in finding our way in Copenhagen, the rooms are splendid (superior room) and it was very quiet although there were fully booked during the week
The stuff are very helpful The breakfast finished early
Location: 2 blocks from 5A bus stop, Klimt & Caribbean cafe, Saturday Israelplads flea market, Botanical gardens, Miniatures store, Chinese store, Ice cream store, and half block from fresh food market & homemade samosas. Block party was the best time. Didn't get wake-up calls for 2 days, then problem got fixed with a new phone.
It's a nice hotel with the typical Copenhagen small rooms. The place is clean and fairly central and quiet, somewhat on the expensive side to what you're getting.
It was convenient, the staff very friendly and welcoming, comfortable beds and great breakfast I think the rooms could do with updating and the heating in the room wasn't very good
very small room. I asked for a non smoking room but I recieved a very smelly room ... slept for 5 nights with my window wide open ... the breakfast was very good, but the room was too small, even the bathroom was very little. When taking a shower, the whole floor get wet, go no access to the toilet or your feet were wet ... The first day their wireless internet did not work, the days after it did luckely work.
the room is small, no comfortable chair to sit on, no soap and shampoo in the shower (I was sure that those will be supplied and did not bring with me!).
There seems to be aproblem with the WiFi system. I could not connect nor could my colleague. I had the same problem last year.
Excellent Italian restaurant associated with the hotel. Reception staff very good A thick coating of dust on the upper portion of the window drapes in my room.(458)
Location in the Artists district and in a very quiet neighborhood . The showers are weird. Even by European standards. One flat floor in the bathroom with a drain for the shower water in the middle...don't go in with your socks on after a shower has been had...poor design in my opinion.
Comfortable, quiet, clean place to stay for a relatively good price.
Friendly staff, good and quiet location. The room was dusty, internet access never worked properly.
The location, very near the city center. Although comfortable and nice, the rooms are small.
good located. nice staff. nice breakfast buffet. large room bad cleaning. curtain and hole in the floor instead of shower cabin. no fan.
Central location, very clean, friendly staff.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
The location in the heart of the city The worn out carpets
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
Friendly staff Charges for late check out
Renovated room, good restaurant. No parking on building.
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
Close to Tivoli Gardens and city centre. Clean, well-kept, economical, and a reasonable breakfast. Our standard room had bunk beds, and a pull-out bed that set up beside one of the bunks to make a double bed. With that up, the room was cramped. I would take the Commodore Room a second time, for another $20 Cdn. If you take the standard, be prepared to set the extra bed up yourself.
The position is excellent! 3 min walking to the central station and the main shopping street. The breakfast is perfect, fresh stuff! The std rooms are small but well-organized. I thought the shower impossible but in fact it was more then good!
Clean and pretty quiet. Close to central station. Efficient and tidy. Good value. Not necessarily a place to relax. More a base to explore the city from.
I liked best the very light and warm accessories of the bed, it was really excellent. The light in the room was quite poor
Very friendly and helpful staff, warm and clean rooms, a perfect break from the cold outside.
Convenient location, bar, tea/coffee facilities in room Reception desk always very busy; building overheated & poorly ventilated; ensuite badly designed, inconvenient and unsafe; expensive.
Location, breakfast; price Noise of the gabage pickup each morning very early in the morning
Good breakfast, easy availability of city
Breakfast Very tinny bath
The staff all spoke English, they were usually helpful, although a bit slow to help the lines and lines of people waiting, and the room was good enough for 1 night. I really enjoyed the breakfast, and the free internet access. I dont know if there were any pictures on the site, and I realize Copenhagen is a very expensive city, but the room was much smaller than I expected... it was comfortable enough, but the value for the money was not really worth it. I felt like I was on a ship with how confined the room was. The walls are very thin, which made it difficult to sleep, but I realize it is a budget hotel, too, so it was fair, but just a lot smaller than I expected.
The staff in reception were very friendly and helpful. We had lovely views of Copenhagen and the hotel was within walking distance to the centre. The bed was very comfortable. We arrived at 4pm in the afternoon, and the room was not ready available for us! We had to wait while the housekeeping staff to the room. However there was mould in the bathroom and the shower fittings where old and lower grade. The staff uniforms in the Breakfast room where old and ill fitting. We had problems with the parking ticket not working.
the hotel staff was very friendly and very helpful. the breakfast is wonderfully expanded the hotel wasn't really cheap, we payed about 240 € for a double room for 2 nights ... just so you know ...
Excellent view of the city from 18th floor. Very convenient location near the railway station. Use of sauna. Pillows were rather small and only two for two people, would have preferred four of them.
Very convenient, staff were veyr helpful, room a very good size for scandinavia, free wi-fi and printing service the restuarant is not really equal to the hotel
The breakfast The room
The 17th floor needs a refurb and there was a draft through my window.
It could have been an much better hotel if they fixed their service and attitude on the staff. Poor service not close to four star rating according to me. I've visited one star hotels with better service, seriously.
Close to all or many activities The price for the 2nd. day. 700,00 kroner more than 1st. day
Room. Breakfast facilities.
The Location The Room was a bit warm
nearness to historic sites n/a
Fine hotel, nothing to complain about.
The staff was extremely helpful and very pleasant. They were always glad to provide information and recommendations for dining or attractions.
Great location, the room were large The room was a little tired
Excellent tv Didn't have a weigh scale so I could weigh suitcases to prevent extra fine at airport for overweight bags. ($20 investment). Two wake-up calls never happened, and I nearly missed my flight home. The clerk on desk couldn't answer me who pays for my flight home if I miss it because of his errors? Lastly, I didn't at all appreciate the maid walking in on me just as I had got out of the shower, even though I repeatedly shouted stop, and she kept coming into the room. Undertrained, I guess.
Staff was helpful and friendly, choise of dishes for the breakfast was ok There was some strange smell in the room on the 4th floor and the sewage in the bath was not working properly
Warm friendly atmosphere and comfortable room. Being at the front of the hotel, got a fair bit of noise from the street.
The hotel was great. The staff friendly and very helpful. We were traveling with my aunt who is in a wherlchair, the hotel is aces sable and the staff really helped make our stay comfortable. Rooms are good size and very comfortable even with a wheelchair. Breakfast was good with a large assortment of items. Location was great since it is near Rosenburg gardens and the metro. We walked all over the city from here with the wheelchair ! It was all good.
Like coming home in from the cold. Coffee and danish lovely.
After the initial impression which was disappointing we found our stay to be pleasant. The beds were comfortable, breakfast was satisfying with a nice variety the location was good and the staff nice and helpful. The room and especially the bathroom could use some renovation
nice place close to city center small room
Paied for double room and got a twin room. Really dissapointing!!
location and big room much street noise in room
Close to centre Poor noise insulation. Could hear noise from neighbouring rooms and room above.
Loved the retro feel of the furniture - so many nice 1950's chairs in the hotel. The front desk team were wonderful - really helpful with restaurant recommendations. Great location - easy walk from the train station and tivoli gardens.
Staff were friendly and attentive and the hotel worked well in its various offerings. Room was a little Spartan
very friendly receptionist; good breakfast noisy neighbors
The environment of the hotel, the danish decoration, the services, the location, confort, clean the staff. Not possible to rent a bike for half day or per hour.
The convenient location and the breakfast There was no air-conditioning and it was very noisy with the windows opened
Location was good. Breakfast was good. Rates were reasonable. Area too noisy. Rooms were extremely hot and a little musty. Free WI-FI didn't work most of the time. Elevator only holds 2 people.
Ideal Hotel for discovering Copenhagen. Quaint and adorable - it has that old-world mystique which works to its advantage - it is not an updated hotel but in this case it is a positive as it adds to the charm. Superb location - plus the hotel makes you feel like you are living like a local would - has a lovely look on the outside, cute courtyard, and outdoor terrace at the front on the wide sidewalk. I would definitely stay here again without hesitation. Bonus: free coffee in the morning offered at reception (better than having to make it yourself), complimentary glass of wine in the evening and free wifi in room. Note: I stayed in the standard room, these rooms are part of the hotel with the newer looking facade. Nothing negative to say, but if you are someone who requires a lavish washroom this is not the hotel for you - very tiny, shower is literally next to the toilet and sink - no separation. It worked for me, part of the 'experience'.
location was great and so was the breakfast room was very tiny
Great location! Friendly staff. Cute little rooms with all the basics you need. Wine hour from 5-6 pm was a nice touch. Breakfast was delicious! Highly recommended. The shower is a typical European size and format which always turns into a wet mess, but that's probably more my fault because I'm not used to it.
Good location. Good breakfast Rooms were tiny. Bed was really small. The hotel lobby is updated but the rest of the hotel is old and dirty
excellent hotel staff room had no drawer space to unpack; no way to make tea in room
Loved the view from our corner room. Carpet was old.
renting a bike directly at the hotel. Breakfast.
Cheap (for copenhagen) basic and clean, tourist hotspots within 20 walk. Room was small but then we did realise this before we booked.