Book Budget car hires in San Francisco

Cons: Car is very bad,,

Cons: Check in

Pros: Staff was polite

Cons: The car smelled like cigarettes, the inside was filthy and I had to clean the car, I’m a health care worker (nurse) and I didn’t appreciate how dirty the car was and Worst car rental, I will never rent from Budget!

Pros: The car was nice and very clean, and I appreciated being able to get a car easily during the pandemic.

Cons: I booked a drop-off location that was closed at the time that I had selected when I started the rental, and was told that extending the rental until the next day would cost me $150, which is about 8x what I had paid for the first day. I was told I would also have to pay $150 if I was late dropping the car off at an alternate location, which was much further away. I ended up making the drop-off time and avoided the charges, but was frustrated by being threatened with penalties for a situation that wasn’t my fault and I should have been alerted of when I booked the car, or when I picked it up.

Pros: I WOULD HAVE liked to actually get the van I booked and the price I booked it.

Cons: That I could actually get the van I booked. I was on a cruise ship that was delayed because a passenger was critically ill. We had to return to Honolulu so the Patient could get the care needed. This along with a storm at sea made as a few hours late. I called on Tuesday morning to confirm our van would still be waiting and was told that the reservation had been canceled. It took an exorbitant amount of time to find out why and then to find that there were no more vans available, at all. This was even true of Budget’s sister agency, Avis. I ended up having to book a larger van through Enterprise for 7.5 times the amount of your quote for the minivan. Needless to say I am not happy with the outcome. I will think twice before using your service again.