Pros: The car had a full tank, and seemed to be clean. Had no breakdowns.
Cons: Their pick up process was exceptionally slow. It took about 45-55 minutes once we arrived at their facility to get into a car. Their facility is down the street from the McCarren rent car facility, so you have to wait for their shuttle or walk across a 4 lane road. Return process was equally difficult as they were packed up full with no return instructions or real sign to explain the process. An employee came out 5 minutes after our arrival and we had to quickly approach them to return the keys, no proof of return or anything was given. I recieved a confirmation email about 30 minutes later. I’m unsure if they were understaffed, but we certainly did not enjoy this rental experience.
Didn’t have car that I requested
Pros: They tried to give me a car similar (but also not available) and let me choose out of the available cars which were all Nissans..
Cons: That I booked a convertible 3 months in advance and then I come in and they said it won’t be returned until tomorrow... the least they could’ve done was call me and give me a refund so I could go elsewhere... paid for a premium car got a Nissan and a free tank of gas
Pros: Rental went as it should without issues.
Cons: Car windshield dirty inside.
Very easy drop off... nightmare pickup.
Pros: Staff was nice at drop off. Quick and easy. Price was over $200 cheaper than anything else I found
Cons: Pickup was a hassle. The front counter rep acted put out that I didn't want the extra insurance. Kept asking all the other nickel & dime things... I know thats their job. But when someone tells you "no" don't act upset and then make the customer wait because your mad.
Need 2 shuttle to reach car this place.
Pros: Car was dirty. Needs 2 shuttle to reach here. First 1 shuttle from airport to main car rental and car rental to this place .
Cons: Car was dirty and needs 2 shuttle to reach here.
Great car, great service
Pros: Good prices and no line.
Cons: Not in the rental car center but right across the street.
I did get the car I booked. They announced just at
Pros: The replacement car was very clear, almost new. Discount proposed as compensation.
Cons: It was not the category booked. No substitution proposed.
Cons: central locking does not work
I try to cancelled my reservation 4 times can't ge
Pros: I try to calls NuU car the numbers provided is not working number-number is not good. You all need to update the correct number that your customers can be reach. The number you provides was 702-433-3535 not a good number. I think I reserve to get my refund fees back for not showing up $25.00
Cons: Need to update the correct phone numbers
The company is a fraud
Cons: The company doesn't exist and the customer service number is disconnected. I didn't realize this until I arrived at the airport to pick up my rental. I've called kayak to voice my displeasure. Again this company is a fraud...do not rent from them!
Pros: Had to change reservation through counter... every company gave me a hard time EXCEPT N U... and they happen to be the cheapest too... shocking
Cons: I LOVE EVERYTHING ABOUT THIS NEW COMPANY... even service with Mike when I RETURNED the car... and I was late... You the man Mike
Intermediate (Toyota RAV4 or similar) is the most frequently booked car hire type from NU Car in Las Vegas.
NU Car has 2 car hire locations in Las Vegas. Take a look at our NU Car hire location map to find the best car hires near you.