Pros: Staff was professional and friendly. No complaints about the service provided.
Cons: I was hit with an additional charge for bringing the car back 45 mins late. My issue is that when I came to pick up the car, it took about 30 mins to get the car AND the outside was noticeably dirty. So I was upset with the nickel and dime feeing I got from this location.
Pros: We tried renting a car from Hertz the day before and the location was closed. We then reserved another car from the Syracuse airport location and as we travelled 2 hours to get to the airport were called 20 mins before arriving telling us they had no cars to rent.
Cons: They could have called earlier or not taken the reservation at all.
Cons: We showed up and were told by manager no cars were available because one was broken and the other had body damage, even though we had a pickup scheduled at noon. Have never experienced something like this before
Pros: Staff were friendly but ultimately unhelpful
Cons: Requested vehicle was not available. Upgraded to an SUV which meant exorbitant gas consumption and ridiculously increased cost. No offer to obtain another car from a nearby sister store.
Pros: It was literally the worst rental car experience I ever had
Cons: They didn’t have cars - literally everything could have been better
Pros: Not much
Cons: Waited an hour for the car. Other cars were available but I was not offered a no charge upgrade. Was told I could pay an additional $20/day for a car if I did not want to wait, after I had already waited 30 minutes. Worst rental car experience in the 35 years that I have been traveling on business.
Cons: We had reserved the car for an 8am pickup. We were late. We arrived at the storefront a few minutes after 9am. This was for a pre-paid pick up of a minivan. Since we were late (a bit more than an hour) they gave the vehicle for which we had prepaid to someone else, and did not have another for us.
Pros: Pickup delayed because of car unavailability
Cons: Be ready for cat change
Cons: I had to wait what seemed like forever in the rental center b/c there was only one employee who was working and he had to clean cars to rent. We were later in the day than intended and they gave away our prepaid suv leaving us with a small sedan. Their attempt to compensate was insufficient
Pros: I reserved a mid-size car. It was not available.
Cons: The car smelled of SMOKE. Yuck!
Pros: The desk agent at pickup was good.. dropoff was odd because it was so early in the morning, there were no people anywhere, not in the parking area and not at the desk inside the terminal. I had to just leave the keys in a questionable-looking box and hope that was what I was supposed to have done.
Cons: If you know your return is going to be outside of business hours, ask the agent at pickup exactly how that will work! No one needs to be confused at 5:30 in the morning when they have a plane to catch.
Cons: When I arrived in Syracuse there was a line 40
Deep with only 2 people providing cars. Not great planning was it?
Premium (Chevrolet Impala or similar) is the most frequently booked car hire type from Hertz in Syracuse.
Hertz has 3 car hire locations in Syracuse. Take a look at our Hertz hire location map to find the best car hires near you.