Pros: The staff said I could get reimbursed for any expenses beyond my original reservation with Dollar if I was able to obtain a car from another company. They gave me the contact info for their manager.
Cons: They had no cars. I was depending on picking up a vehicle to travel for business and when I arrived, they had nothing left despite my reservation.
Pros: Easy access to rental car desk and car
Pros: Counter staff was very friendly and helpful!
Cons: Agent at the counter was excellent. However, I found it extremely difficult and time consuming to communicate over the phone. I must have been on for over a half hour. In my opinion it is terrible customer service when you go into the world of press 1 for this and press whatever for that. I tried to hit 0 to get an operator and it was impossible. Also, was transferred twice and couldn’t seem to find the right department. It would be much easier if you could talk to a human from the start.
Cons: Everything..they weren't there and stranded my parents at midnight
Pros: Pick up and drop off was simple. Girl at the pickup desk was very kind and conversational.
Pros: Mini van was comfortable. Pick up staff was nice but seemed overwhelmed by the number of customers and lack of vehicles to fulfill the reservations. Drop off was very easy and staff was nice.
Cons: When I arrived to pick up the mini van I reserved, I was told there were no vans available but I could have a Yukon. I specifically reserved a van because I had 6 people & needed easy access to the 3rd row. The agent did go get a van but I had to wait a 1/2 hour as she had to go off site for it.
Pros: Quick drop off
Pros: The vehicle was in good repair and drove well.
Cons: The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.
I love dollar
Pros: They are so nice
Pros: Clean car
Cons: Know what you want before getting to the counter as they will try to up sell you on everything from a bigger car to insurances, GPS, Gasoline and phone chargers. If you prepaid the Alliance insurance, they will push hard to get you to cancel (they have the phone number handy) that and take theirs. “Ours is a better deal, Alliance will still impact your car insurance, all we need is a police report”. Don’t know if that is true or not so be prepared, do your homework and stick to your guns.
Pros: The customer service representative was polite and tried to help us.
Cons: I had reserved an economy car for $133 but when we got to the counter we were told they had no economy cars so for that price all they had were 15 passenger van!!!! We had to pay $67 more for a car!!!!!!
Premium (Chevrolet Impala or similar) is the most frequently booked car hire type from Dollar in Syracuse.
Dollar has 1 car hire location in Syracuse. Take a look at our Dollar hire location map to find the best car hires near you.