Cons: Wait time at pick up location excessively long
Cons: They could have cars
Pros: The Car was inside clean.
Cons: Everything. The Service, the Price ...
Cons: Received a text saying that my car was ready, when I got there not only was it not ready but it was not even there. they wanted more than double for any car they had left. Walked out cursing. Do not trust these scam artists.
Cons: They took advantage of the fact that there were no cars because of high season and ended up charging me more than double of my reservation price.
Pros: Nothing! No car was available even though had confirmation.
Cons: Hmmm... A car
Pros: Friendly staff and very well spoken. They were helpful to offer more affordable options than what was available online.
Clean car, clean offices and parking area.
Cons: The shuttle at our drop off to get back to the terminal was a very long wait, almost 25 minutes. The prices are very deceptive, all of the extra insurances and fees were a complete sham and could very easily have been explained online. There is no excuse for Hertz to write, "Additional fees and charges may apply" knowing that the advertised $7 dollar rental fee means you have to pay $25 in insurances. Just clearly state the options up front instead of deceptive advertising. I cannot believe a respectable company like Hertz participates in this method, I can see it from "Jose's Cheap Car Rental" and other companies but not an industry leader like Hertz. Feel free to contact me with any questions. Randy, email@example.com.
Cons: Drop off location
Pros: Clean Car
Good condition of Auto
Cons: Price Was Very High for extra insurance supplements Took much to long to get to the agent to fill out the paperwork Took too long to drop off the vehicle at the Airport
Pros: drop off was pretty easy. we had to pay for an expedited return, so it was pretty good
Cons: rental car location was packed!!!! we had to stand in line for over an hour and they only had 4 representatives. when we got to the representative he told us that December and January were their busiest months. why aren't they prepared when they know they are going to be really busy? bad service
Cons: When I went to pick up the car, the associate at the desk said that my reservation didn't exist, even though I showed him the confirmation email. He then said the only vehicle he had on-site was a stick-shift, and that to retrieve the car I rented online I would have to pay ~$500 and take a shuttle to a different rental car facility instead of the airport. I ended up having to take a bus to reach my destination, and then had to use bikes, taxis, and buses during the course of the trip instead of a vehicle.
Pros: Hertz is a horrible company
Cons: Their people are the worst
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Hertz in Cancún.
Hertz has 11 car hire locations in Cancún. Take a look at our Hertz hire location map to find the best car hires near you.