Pros: Yes staff was great...
Cons: policies are horrible! Should not offer car insurance coverage if there Will still be an insurance mandated to buy at pick up of vehicle. State clearly that Mexico rapes people with this insurance issue!!!!
Pros: The service was excellent. They were very professional and helpful. Luckily we had read up on how car insurance works in Mexico before coming so we weren't caught off guard. We had some coverage from a United credit card. We had to print off the proof and bring it with us. This only covers the damage to the car. If you get in an accident and damage someone else's car and they need medical care, this coverage doesn't cover this so you need to purchase insurance for this. They also put a $800- $2500.00 USD hold on your credit card until the car is brought back. If you understand how this works it is so much easier! This website was very helpful for me to understand how car rentals work in MX. https://www.gettingstamped.com/renting-a-car-in-cancun-mexico/#is_it_safe_renting_car_cancun
Cons: The only thing I would suggest to these companies is when someone from the US or other companies has a rental, there is a document sent to them explaining how MX car rentals work. That would save the poor workers from having to try to explain this while the traveler is upset (which is how it was for the guy next to us that didn't read up on this before).
Pros: Staff was rude and very unfriendly.
Cons: It was much more expense or than the said $5/day. How can I get a refund for this?
Cons: The rental rate did NOT include mandatory third party liability insurance of 24/day. They would not let me rent the car without it.
Pros: Nothing. Car was reserved and they unilaterally cancelled.
Cons: Actually honor the reservation.
Cons: Awful experience. They make you come to the line at the office for returning the car. Very different from other rental companies
Cons: First of all, the pick-up experience was horrible. Standing for 1 hour in the small room and just 2 staff working there with that many customers.
When I got the reservation, it said $3 per day. But over there, they asked for a minimum $25 for insurance. I told them I have my own insurance with the credit card. They told me I cannot use them here in Mexico! I accepted to use their insurance. Then they bring me a form to sign and decline my insurance with my credit card and accept their insurance! I was confused. If my insurance does not work in Mexico, why you asked me to decile that insurance? Since I was too tired, I accepted. So per day $24 plus $2 for renting the car, total $26 without tax. But when I wanted to pay, I saw the bill of $176 for 4 days! I told them "how you calculated?". They said $104 plus taxes!!!! Just imagine almost 70% for tax. Seriously????? It was a horrible experience with them. Just imagine the $6 bill amount when I booked online turned out to $176. And this is how they are lying to the customer. I declined that bill and did not get the car since I found they are not honest with the customers.
Cons: It’s an insurance company, not a car rental place. Don’t waste your money here.
Cons: When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.
Pros: The car itself was fine.
Cons: Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.
Pros: The car was amazing
Cons: You should be a little more clear with the client in the case of the insurance. Cost and explain if it is included or not.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Alamo in Cancún.
Alamo has 5 car hire locations in Cancún. Take a look at our Alamo hire location map to find the best car hires near you.