Pros: The staff was inconsistent, and I had a tiny accident, w a little kid rear ending me. Europcar insurance didn't show up till 2 hours later. Police was furious with me bc the insurance wouldn't show up, insurance guy shows up late and smelling like alcohol. He tells me the accident wasn't my fault and take it in and I wouldn't have any problems. I take the car back on the due date, and the supervisor of Europcar in Playa Del Carmen Mexico says the kid rear ending me was my fault and came out of my deductible. Very shady, very money hungry. Beware, don't believe anything these people tell you.
Cons: Eurocar could be more honest and upfront with their customers. I will be leaving bad reviews about my horrific experience on google.
Pros: Car was reliable
Great on gas
Cons: The price quoted through Kayak ($2 per Day) plus insurance ($65) is completely false and misleading. When I went to Europcar in Cancun they charged me another $25 a day plus another insurance policy. It was completely overpriced and I was not notified about the additional charges that we were going to be added. The insurance that I ordered through HotWire was completely pointless because Europcar made me purchase their insurance. My company and I will never book a car through Europcar and/or HotWire due to the misleading prices and additional charges.
Pros: Nothing at all. Nothing to like. They advertise these dishonest almost free pricing and charge you the moon in insurance . I saw everyone taking pics before of the car . Apparently it's a thing with the rental car companies to claim damage on the car. I brought it back . With absolutely no damage from me. And they showed me 2 tiny dents from the bumper on bottom. It must have been there before. They said they will go over video footage with me . Showing me leaving lot . To see if damage was there .
I kept waiting and waiting and waiting, nervous to miss my flight. With them saying over and over another 5 minutes another 10 etc.... Totally delaying the process . Finally they said we will leave the contract open until we send you the video. On the plane I got my contract without video of course with damages included
Cons: Umm. An honest experience. It's dishonest from when you reserve car all the way to the return
Pros: Nothing, the rent was a rip off. When we arrived they wanted to force us hiring a separate kind of insurance even though we had one that was bought through kayak. Then, they wanted to charge us double for the insurance than what i was advertised online. In the end, we had to rent another car at a separate company.
Cons: The company refused to accept the insurance we had through kayak. If they don't accept that kind of insurance then it shouldn't be advertise.
Pros: The staff was not friendly, and the drop off was a nightmare. We got scammed when we dropped off the car, which was a long process. It ended up costing us an extra $100.00.
Cons: They could be more personable, and act like they care about there costumers.
Pros: The staff was friendly.
Cons: It took over 2.5 hours between arriving at Europcar to when I left with the car. The car had tons of scratches and dents. Overall a terrible experience.
Pros: Pickup from airport was good, check in was fairly easy.
Cons: Hidden fine print mandatory insurance. Prices high and especially high for dealing in USD. My car was a bit banged up, needed to take lots of pics of scratches/dents. Car was near empty on fuel on pickup (around 1/4 tank full). Ended up accidentally filling it all the way up for a hefty price. No refund.
Cons: Overall great, professional service and clean car. Reducing time at car pick up would have been nice
Cons: The asked for additional deposit and insurance, saying that the one car rental does not cover anything.
Pros: The system is very friendly and fast. The car was great and the price fair.
Cons: The offer was a lie it said $6 for 2 weeks which we thought was ridiculous and indeed it was $14 a day. Still cheap but no need to lie on the offer online. Also we had a brand new car with no plates and the police stopped us twice and extorted some money from us. Other than that the experience was perfect
Pros: Company force you to buy additional insurance and liability. They will never accept any credit card coverage. Thus making the price of any rental higher.
Cons: Price should include everything, it is another scam to feel travellers they can use their card and get the coverage which is incorrect. No rental company in Mexico accepts coverage from credit cards.
Pros: It was efficient and quick
Cons: Their required insurance is outrageously expensive, like $60/day expensive. We have insurance through our credit card and had our credit card company quickly send over a letter while we were at the rental agency to allow us to waive their insurance but we still had to buy the supposedly mandatory by Mexican government 3rd party liability insurance for $16 day.
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Europcar in Cancún.
Europcar has 9 car hire locations in Cancún. Take a look at our Europcar hire location map to find the best car hires near you.