Rented a car that wasn't available
Pros: That they called me before I arrived...to find no cars
Cons: Kayak allowed me to book a car through budget that wasn't available. The budget rental car and the 3rd party vendor (K), should have a better form of communication to ensure people do not reserve a rental car that is not available.
Cons: Reserved A vehicle they did not even have one vehicle when I arrived
Pros: Ease of transaction
Cons: Price charged was more than chosen. Lengthy back and forth to get it resolved
I couldn't pick up the rental because they closed early.
Cons: Their website said they would be open until 9pm they closed at 6pm.
Make Copy of Rental Agreement Before Using Optiona
Pros: Clean car, very nice attendants at the Budget desks in FLO and CHS
Cons: Recently I rented a car in Florence SC (FLO) and drove one-way and dropped off in Charleston SC (CHS). Once I got home to Alaska, I noticed my credit card was charged a pending fee of ~$700.00 vs. the $53.59 on the signed rental agreement. I was told by the Budget attendant, who checked in my rental car in CHS that all I needed to do was drop off my rental agreement in the Drop Box at the Budget desk. That's what I did. The waiting line was long at the Budget desk, so it was nice to have the Drop Box so I wouldn't be late for my departing flight. I called the 1-800 customer service # to get this cleared up, and it was immediately taken care of so that my credit card was never charged the ~$700.00. A little bit of a hassle, but Budget was very responsive. Next time, I will make a copy of my rental agreement before I use the Drop Box.
Pros: All was great
Pros: Check in took less than 5 minutes with two friendly workers. Had reserved a mini-Van but got an Expedition. While some might not like driving a larger vehicle, but I looked at it as a free upgrade.
Budget has 1 car hire location in Florence. Take a look at our Budget hire location map to find the best car hires near you.