Car rental at Charlotte Douglas Airport

Driver's age: 26-65

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Useful Info
Car Rental Deals

Cheap car rentals at Charlotte Douglas Airport

Discover the best prices for you by selecting your travel dates on KAYAK.
Mitsubishi Mirage car
Mitsubishi Mirage
or similar Small
2
2
2/4
M
AED 207/day
Ford Focus car
Ford Focus
or similar Small
4
2
4-5
M
AED 125/day
Toyota Corolla car
Toyota Corolla
or similar Medium
5
3
2/4
M
AED 158/day
Volkswagen Jetta car
Volkswagen Jetta
or similar Medium
5
3
2/4
M
AED 212/day
Chevrolet Malibu car
Chevrolet Malibu
or similar Large
5
2
2/4
M
AED 235/day
Class Full-size SUV car
Class Full-size SUV
or similar SUV
5
2
4-5
M
AED 278/day
Nissan Maxima car
Nissan Maxima
or similar Large
5
5
2/4
M
AED 271/day
Chrysler 300 car
Chrysler 300
or similar Luxury
5
5
4-5
M
AED 181/day
Buick Encore car
Buick Encore
or similar SUV
4
2
4-5
M
AED 146/day
Toyota RAV4 car
Toyota RAV4
or similar SUV
5
3
4-5
M
AED 162/day
Hyundai Santa Fe car
Hyundai Santa Fe
or similar SUV
5
3
4-5
M
AED 169/day
Audi Q5 car
Audi Q5
or similar SUV
5
5
4-5
M
AED 317/day
Best prices found by KAYAK users in the past 48 hours.
Useful Info

Good to know

Most popular car type

Mini

KAYAK’s insights & trends for Charlotte Douglas Airport car hire

Check out the latest trends and booking tips to hire a car in Charlotte Douglas Airport with confidence.

How far in advance should you book a rental car in Charlotte Douglas Airport?

You should book your rental car in Charlotte Douglas Airport around 51 days before your trip in order to get a below-average price.

What is the best car hire company in Charlotte Douglas Airport?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Charlotte Douglas Airport are Budget (6.3, 105 reviews), Dollar (6.0, 105 reviews), and Hertz (5.9, 80 reviews).
Budget
Budget
Rated 6.3/10
Dollar
Dollar
Rated 6.0/10
Hertz
Hertz
Rated 5.9/10
Alamo
Alamo
Rated 7.6/10

What is the most popular rental car in Charlotte Douglas Airport?

SUV rentals (Nissan Rogue or similar) are the most popular type of vehicle to rent in Charlotte Douglas Airport. SUV cars in Charlotte Douglas Airport cost AED 235/day on average, though some users have found deals as low as AED 194/day.

What is the cheapest month to hire a car in Charlotte Douglas Airport?

The cheapest month to hire a car in Charlotte Douglas Airport is January at an average cost of AED 169/day. July is the most expensive month to hire a car in Charlotte Douglas Airport when prices are AED 242/day on average, which tends to be 340% above the yearly average hire price for Charlotte Douglas Airport.

What car hire company in Charlotte Douglas Airport has the most locations?

Ace, Ace Rental Cars, Advance Car And Truck Rental and Advantage operate 1 location each in Charlotte Douglas Airport, more than any other car hire company.

Top tips for hiring a car at Charlotte Douglas Airport

  • Travelers can avoid the inconveniences of public transportation by booking a car rental at Charlotte Douglas Airport. While the CATS bus will drop you off in Charlotte's center, they will not get you to a specific destination. Rental vehicles suit travelers who wish to explore sites within and around Charlotte city. Taxis or shuttles transport travelers to specified destinations but are relatively expensive when one needs to visit more than one popular site. Additionally, with a rental, travelers do not have to stress about bulky baggage or too much luggage, instead of in public transportation means, which sometimes have luggage limits.
  • A shuttle is unnecessary to get to the rental desks at the rental car center since it is within walking distance. Walk past the baggage claim area, and once you are outside, walk across the crosswalk. Multiple car rental agencies, including Enterprise and Avis, have desks on the second floor. Rental vehicles tend to be in high demand because they are convenient and offer flexibility and booking a car before arriving at Charlotte Douglas Airport is highly recommended. A reservation guarantees a traveler a vehicle and ensures they will be out exploring the fascinating sites Charlotte city offers a few minutes after landing.
  • Finding the return location for the rental is easy, but travelers must ensure the car is brought back in pristine condition. Each rental agency has a designated returns area indicated to make it easier to locate. Directions to the drop-off area are marked all along the airport's road past the hourly deck's entrance and up to the specific returns area, which has its entrance to the left. After dropping off the vehicle, travelers should exit the deck by taking an escalator or elevator to the second level then go across the bus crosswalk to arrive at the terminal.
  • Picking up a car rental at Charlotte Douglas Airport is more manageable towards the week's end, particularly over the weekends. Travelers scheduled to fly out on an early morning flight should ensure they bring back their rental early in the morning when traffic is slow-moving. Traffic congestion into the bustling airport is also worse in the evening because of heavy traffic, so renters should arrive before 4 pm to avoid returning the rental when Charlotte Douglas Airport car rental offices are not open.
  • Book your car hire at Charlotte Douglas Airport at least 6 days before your trip in order to get a below-average price

FAQs about renting a car at Charlotte Douglas Airport

  • What are the recommended car models for Charlotte City?

    If you stay within the city, the sporty convertible is an ideal choice since the climate is perfect for a cruise down the busy streets. However, if you are looking to venture out into areas outside the city on rough terrain, consider renting an SUV with top rental brands like Avis.

  • Which car rental agencies at the easiest at CLT?

    Travelers in a rush to depart from the airport immediately after landing should consider getting the convenient Fastbreak program offered by Budget. This service, provided from the third floor of the parking garage for rental vehicles, ensures you do not waste time at the rental counter.

  • What kind of amenities does CLT's rental car center offer?

    CLT's rental car center comes with a covered garage for each agency to shelter the vehicles from harsh climatic conditions. On the third level of the facility, which houses the rental companies, are restaurants. Travelers who may want to use the nursing room, chapel, or lounge on the third floor of the parking deck should take an elevator from the ground floor where all the rental desks are situated.

  • What type of documentation is required to rent a car at CLT?

    Anyone over twenty-one years can rent any vehicle type from a car rental at Charlotte Douglas Airport. A valid driver's license is a mandatory requirement for one to qualify to rent any car. Travelers should make payments with a debit or credit card.

  • Which car rental companies will pick you up at Charlotte Douglas Airport?

    Car rental companies that offer shuttle or pick-up services from Charlotte Douglas Airport to off-airport locations include Ace, Advantage, Airport Van, Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Europcar, and Hertz.

Charlotte Douglas Airport car rental reviews and directory

 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Budget

Best rated

Cleanliness

6.5

Comfort

7.1

Pick-up/Drop-off

6.5

Value for money

6.3

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5701

Monday00:00 - 02:0005:00 - 23:59
Tuesday00:00 - 02:0005:00 - 23:59
Wednesday05:00 - 23:5900:00 - 02:00
Thursday05:00 - 23:5900:00 - 02:00
Friday05:00 - 23:5900:00 - 02:00
Saturday00:00 - 02:0005:00 - 23:59
Sunday00:00 - 02:0005:00 - 23:59
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Reviews

8.0 Very Good

Anonymous, Jun 2025

People carrier

KAYAK
Good value. Pick up line very slow

4.0 Mediocre

Anonymous, Jun 2025

Intermediate SUV

KAYAK
There was not enough, active staff, helping move the very slow line at Charlotte airport. We waited in line over an hour. The car was barely clean.

4.0 Mediocre

Buddy, Jun 2025

Standard SUV

KAYAK
Car was dirty with bugs crawling around in it and we found a previous occupants dirty underwear under front seat - when looking for a hotel key. Also low air pressure on Left rear as well as low on windshield washer fluid. Manger at HHI airport was courteous, but more interested in charging g me and my insurance for a low tire vs trying to make the situation better for this customer. You probably lost a customer as a result of that interaction.

8.0 Very Good

Kevin, May 2025

Intermediate

KAYAK
Well organized and hassle free.

2.0 Poor

Thomas, May 2025

Standard SUV

KAYAK
The lady at the desk at CLT airport treated me badly. She went from bubbles and buddies with the two previous clients. I think it was their ethnicity versus mine. I was promised and paid for an SUV and was put in a compact. She said none were available then back peddled and said I would have to wait if I wanted a larger car. When I got to the deck there were several SUV’s parked around me. I am a 300 lb Chinese American. I attempted to be pleasant and engage in a friendly manner and she never smiled. I did NOT get what I paid for and her service was awful. She treated the two black people before me totally different than I was treated. If you trace cameras back you can confirm this by her mannerisms and body language.

2.0 Poor

Anonymous, May 2025

Intermediate SUV

KAYAK
The car was bad Everything about this rental was horrible

1 out of 35

Dollar

Cleanliness

6.8

Comfort

6.7

Pick-up/Drop-off

6.1

Value for money

5.9

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 866 434 2226

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

6.0 Okay

Anonymous, Jun 2025

Intermediate SUV

KAYAK
Agent refused to apply possible military discount. Drop off was unclear and unattended location.

8.0 Very Good

Harvey, Apr 2025

Full-size

KAYAK
I had a long wait at the check in to pick up the car. Their internet was down. This was not their fault, and the lady worked very hard to move the check in line. Once I got my car I could tell it had been smoked in before me. It also had fairly high mileage at 51,000 miles. It was a good value and experience. I would certainly use Dollar Rental Car again.

8.0 Very Good

Anonymous, Feb 2025

Intermediate

KAYAK
I am completely satisfied with this service.

2.0 Poor

Anonymous, Feb 2025

Full-size

KAYAK
After prepaying for the vehicle, when I arrived at the counter they didn't have any vehicle for me. I had to wait from 9:30 PM to midnight to finally receive an electric vehicle from Hertz (not Dollar which I rented from), and it was a very small vehicle. With two toddlers' car seats, a double stroller, and luggage, this Chevy Bolt was not the vehicle to do the job. I had paid for a full size vehicle. Needless to say, I had to call a friend for help as this vehicle was useless to us. When I contact them the next day they wouldn't answer the phone after several attempts.

2.0 Poor

Michael, Dec 2024

Compact SUV

KAYAK
They charged me 175 dollar cleaning fee! I only drove the vehicle 34 miles they are scam artists

2.0 Poor

GiGi, Dec 2024

Supplier choice

KAYAK
I didn't even get a car. Upon landing in CLT I saw I had received information so I could check -in. Ad we taxied I tried but kept getting notices of car unavailable, please upgrade. After 3 tries and the price raising every try I walked over to Alamo and got an adequate car for 3 dollars more. It was a joke to even think I had a car reserved

1 out of 35

Hertz

Cleanliness

6.9

Comfort

6.7

Pick-up/Drop-off

6.0

Value for money

5.8

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 0114

Monday00:00 - 02:0006:00 - 23:59
Tuesday06:00 - 23:5900:00 - 02:00
Wednesday00:00 - 02:0006:00 - 23:59
Thursday00:00 - 02:0006:00 - 23:59
Friday00:00 - 02:0006:00 - 23:59
Saturday00:00 - 02:0006:00 - 23:59
Sunday06:00 - 23:59
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Reviews

2.0 Poor

Anonymous, Aug 2024

Compact SUV

KAYAK
Got my flight delayed and by the time I reached the airport to take the, no car was left. On top of that I see the collision coverage was charged on my credit card without even getting the car.

2.0 Poor

Kristen, Jul 2024

Compact SUV

KAYAK
We weren’t able to get the car. When we got there to pick up the vehicle, my husband was told that there was no car available for him to rent.

2.0 Poor

Anonymous, Jun 2024

Standard SUV

KAYAK
I checked in on the Hertz app. I could select a car on the app. Went to 3 different lines to find a person with access to select a car. Had to provide DL and Credit Card again even though I had already uploaded in the app. Went out to get my car. 4th line. They changed me to another car to speed up my wait. Went to the gate to get out. 5th line. My reservation was cancelled given I was not assigned the different car in their system. Turned away from gate as a result. Had to go back inside to get a new reservation. 6th line. Picked up the same car and waited in line at the gate a second time to leave. 7th line. I promise I am not over exaggerating my experience. Very frustrating.

2.0 Poor

Eric, May 2024

Intermediate SUV

KAYAK
Hertz messaged me that they didn’t have my car, which I had confirmed and checked in for, and after that notification they made me stand in line 25 minutes at their desk to be told I couldn’t get any refund. I looked for a way to contact Kayak for a refund, and there was no contact info anywhere on Kayak’s web site. So never again, Hertz and Kayak.

6.0 Okay

Anonymous, May 2024

Economy

KAYAK
There wasn’t anyone at the desk when I returned the vehicle, which is understandable considering ILM is a small airport and I arrived at 5am. But when I called later that day to ask about if they had processed the car back in the system and what the final price would be, the person on the phone was almost clueless and offered very little help. Only telling me that it’s a “corporate rental” and they don’t know anything regarding final costs. Super unsatisfactory and ambiguous answer.

2.0 Poor

Christina, May 2024

Supplier choice

KAYAK
Hertz would not honor my reservation and left me stranded and unable to get home.

1 out of 27

Alamo

Cleanliness

7.5

Comfort

8.2

Pick-up/Drop-off

7.7

Value for money

7.3

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8844

Monday00:00 - 02:0004:00 - 23:59
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday00:00 - 02:0004:00 - 23:59
Thursday00:00 - 02:0004:00 - 23:59
Friday00:00 - 02:0004:00 - 23:59
Saturday04:00 - 23:5900:00 - 02:00
Sunday04:00 - 23:5900:00 - 02:00
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Reviews

2.0 Poor

Stephanie, Aug 2024

Intermediate SUV

KAYAK
Midnight in Charlotte Airport, rented an Alamo car after flight was cancelled. Website says Alamo open until 1:45am but no one was there to rent out cars. I was stranded because all other cars had been rented due to many flight cancellations.

2.0 Poor

April, Jul 2024

Intermediate

KAYAK
There weren't any cars available for pickup and the woman that worked there was very rude about it.

2.0 Poor

Amanda, Jun 2024

Compact

KAYAK
Waited over an hour in line to find out they need 2 photo id’s which I didn’t have but 1. No car…

2.0 Poor

Micah, Jun 2024

Standard SUV

KAYAK
Horrible, they did not honor my reservation and my family was stranded.

2.0 Poor

Anonymous, May 2024

Intermediate

KAYAK
They required 2 forms of photo idea (not warned ahead of time) because I booked within 24 hours. Never seen this in my life after hundreds of rentals. Everything else was sold out and i took a $200 uber instead.

8.0 Very Good

Anonymous, May 2021

KAYAK

Pros:

Staff was relatively friendly and helpful, vehicle was excellent.

Cons:

The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.

1 out of 14

Avis

Cleanliness

7.4

Comfort

7.3

Pick-up/Drop-off

6.8

Value for money

7.1

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5700

Monday05:00 - 23:5900:00 - 02:00
Tuesday00:00 - 02:0005:00 - 23:59
Wednesday05:00 - 23:5900:00 - 02:00
Thursday05:00 - 23:5900:00 - 02:00
Friday00:00 - 02:0005:00 - 23:59
Saturday00:00 - 02:0005:00 - 23:59
Sunday00:00 - 02:0005:00 - 23:59
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Reviews

10.0 Wonderful

Ed, Jan 2025

Intermediate SUV

KAYAK
Smooth

2.0 Poor

Anonymous, Jul 2024

Intermediate SUV

KAYAK
Everything

2.0 Poor

Anonymous, Jun 2023

Standard SUV

KAYAK
It was horrible…I will never rent from Avis again… they used to try harder…now they dont even try

8.0 Very Good

Anonymous, Jan 2021

KAYAK

Cons:

Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.

3.6 Poor

Anonymous, Nov 2020

KAYAK

Cons:

Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.

1 out of 7

Sixt

Cleanliness

8.1

Comfort

7.4

Pick-up/Drop-off

6.9

Value for money

7.2

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 888 749 8227

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Jack, May 2025

Intermediate

KAYAK
Phenomenal, efficient, decisive customer support when my travel got screwed up. Was very pleasantly surprised.

10.0 Wonderful

John, Aug 2024

Full-size

KAYAK
Fast pickup, good price, nice cars, professional service!

10.0 Wonderful

Tasheba, Jul 2024

Compact

KAYAK
Everything was great! Alice at that front desk was very nice and helpful. I will definitely rent through them again.

2.0 Poor

Jessica, Jul 2024

Luxury SUV

KAYAK
The reps at Charlotte airport tried to give me another vehicle because they wanted to use me to drive it back since it was a one way rental. The ‘rep’ at Baltimore airport at check-in was extremely rude and disrespectful. I report this and they never addressed any of this.

10.0 Wonderful

Phil, Jun 2024

Luxury

KAYAK
Fantastic pickup experience, all staff at pickup were amazing. Drop off was a cynch, and the car was exceptional.

10.0 Wonderful

Anonymous, Nov 2023

Luxury

KAYAK
Hey I’ve always seen this company sitting on the side and just thought, they probably want an arm and a leg for one of those nice cars. I drive a BMW 4 series and once you’ve drove luxury, it’s hard to go back. The price was lower than if I went and rent a Nissan Altima, crazy right. Maybe they had a special or just the timing was right. I like what I got and got a real experience.

1 out of 10

Easirent

Cleanliness

4.4

Comfort

4.8

Pick-up/Drop-off

3.0

Value for money

4.5

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Douglas International Airport

Opening times not available

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Reviews

10.0 Wonderful

Shaneequa, Jun 2025

Compact

KAYAK
10/10 professional and great experiences

2.0 Poor

Anonymous, May 2025

Intermediate SUV

KAYAK
The pickup shuttle ride from Charlotte airport on Monday 4/28/2025 around 11.00 am, never arrived at assigned location to take us to their off-site rental location. Their office phone number goes direct to their voicemail. I googled and found a national phone number associated with them. She found out after 10 minutes waiting that there is no shuttle today because she is not getting hold of anyone there either. I called for Uber after 45 minutes waiting, we got to that offsite Easirent Car Rent. Some inexperienced young guys out of an eye-sore unorganized office were running the shit-show like headless chickens. No eye contact, no greeting and no apology for us waiting at the airport for not being picked up at all! I asked to see the person in charge, and if they got my car ready. A young white guy who was not so attentive to start with, hesitantly introduced himself Daniel and said he is doing the job for many people there.... My strong suggestion is to STAY AWAY from this place unless you want to be late or no show up for your meetings or be messed up with your plannings.

8.0 Very Good

Anonymous, Apr 2025

Intermediate SUV

KAYAK
Good

2.0 Poor

Anonymous, Mar 2025

Standard SUV

KAYAK
I paid for a Hyundai Santa Fe or similar. I was given a Nissan Kicks. The car was not clean. Only 1/4 of a tank instead of full to full as promised by Kayak. The check out process was ridiculously slow and cumbersome with much seemingly ridiculous information required that other car rentals do not require.The airport shuttle was very slow in coming. I would not recommend Easirent. In fact I think you should disassociate your good name from theirs. Jack Harris.

4.0 Mediocre

Anonymous, Jan 2025

Standard SUV

KAYAK
Very slow process to get signed up for the rental at the Easirent office. Only one agent and multiple people renting cars, so extremely slow.

2.0 Poor

Anonymous, Dec 2024

Intermediate SUV

KAYAK
the worst the shuttle never showed they did not answer the phone had to get last minute rental from another company

National

10.0

Wonderful

Cleanliness

8.6

Comfort

8.0

Pick-up/Drop-off

8.6

Value for money

7.3

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8843

Monday00:00 - 02:0004:00 - 23:59
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday04:00 - 23:5900:00 - 02:00
Thursday04:00 - 23:5900:00 - 02:00
Friday04:00 - 23:5900:00 - 02:00
Saturday00:00 - 02:0004:00 - 23:59
Sunday00:00 - 02:0004:00 - 23:59

Filters

No reviews available

Enterprise Rent-A-Car

Cleanliness

7.2

Comfort

7.0

Pick-up/Drop-off

6.7

Value for money

5.8

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 704 359 8884

Monday04:00 - 23:5900:00 - 02:00
Tuesday00:00 - 02:0004:00 - 23:59
Wednesday00:00 - 02:0004:00 - 23:59
Thursday04:00 - 23:5900:00 - 02:00
Friday00:00 - 02:0004:00 - 23:59
Saturday00:00 - 02:0004:00 - 23:59
Sunday04:00 - 23:5900:00 - 02:00

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Reviews

10.0 Wonderful

Randy, Jun 2025

Economy

KAYAK
The women at the checkout counter in Charolette NC as unbelievably kind and efficient!

8.0 Very Good

Anonymous, Jul 2024

Pick-up truck

KAYAK
Better price

2.0 Poor

Jordan, Jul 2024

Luxury

KAYAK
Awful.

2.0 Poor

MaryAnne, Jun 2024

Pick-up truck

KAYAK
I had initially reserved a car June 14 of June 17, upon arriving they charged me an extra amount of money for the 17th when in fact I already paid the bill in full. Upon returning the rental in California Ontario international airport they increased the amount which is completely absurd.

2.0 Poor

Greg, May 2024

Economy

KAYAK
While I was able to make a reservation online. When I left the airport to pick up the car. The person at the Enterprise desk informed me that they had no vehicles available. This resulted in me being stuck outside security at the airport all night. If I had known no rentals were available, I would never have left the airport.

8.0 Very Good

Anonymous, Apr 2021

KAYAK

Cons:

Too expensive

Economy Rent a Car

Cleanliness

4.4

Comfort

5.2

Pick-up/Drop-off

4.8

Value for money

6.0

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-B Wilkinson Blvd

Opening times not available

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2.0 Poor

Tyneka, Oct 2024

Intermediate

KAYAK
I had TWO separate bookings, with multiple confirmations. When I got there, the young women at the counter was extremely unhelpful & told me she can’t do nothing for me. Said she couldn’t find any of the reservations. Didn’t even try to offer to book me a new one at the counter, nothing.

Ace

Cleanliness

3.0

Comfort

3.0

Pick-up/Drop-off

3.0

Value for money

3.0

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00

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Reviews

2.0 Poor

ONEIL, Jun 2024

Full-size

KAYAK
Title: Disappointing Experience at Ace Wilkinson Blvd If you’re considering renting from here, be aware of the following issues: Limited Mileage: When booking online with the unlimited mileage option, there are restrictions on which states you can drive to. At this location, unlimited miles are limited to only the Carolinas and Virginia. If you plan to travel to Georgia or other states, additional fees apply. I’m aware that other rental agencies (not all) also do this but still… don’t call it unlimited if it’s not unlimited. Hidden Fees: Upon pickup, I also encountered several unexpected charges. For example, despite not using airport services, an airport concierge fee was added to the charges. When questioned, the local office couldn’t provide a satisfactory explanation for this particular fee, so I did not bother to follow-up with questions for several of the other fees that also seemed like padding, these fees increased my total bill to more than 1/3 of the original booking price. Defective Vehicle: This was the most concerning issue. What happened? I booked a full-size sedan, while doing the walk around inspection, I noticed that one of the front bumper clips was missing, causing the end section of the bumper to hang loose enough that the wind could cause further damage while driving. When I brought this to the rep's attention, he acted like this was not a cause for concern. I had to insist that this was unacceptable and that I could not take responsibility for a defective vehicle. He then tried to replace the vehicle with a smaller vehicle type. The issue here is that he wanted to charge me the same rate for a smaller car and insisted that this was the only vehicle he had available. I felt that it was unfair to charge at the same rate, so I ended up cancelling and had to make other plans. So no, I would not recommend.

2.0 Poor

Anonymous, Jun 2024

Economy

KAYAK
Was never able to rent. Please update records and refrain from sending survey. I NEVER RENTED

2.0 Poor

Anonymous, May 2021

KAYAK

Cons:

They ran out of cars and closed the office. We showed up in an Uber and were left outside since the office was closed, at 2:30 in the afternoon. We had a reservation. They did not call us. We had to take another Uber to another location. Completely unacceptable and will never book with them again.

2.0 Poor

Anonymous, Apr 2021

KAYAK

Cons:

They should have mentioned that there were no cars available before I drove all the way over to the place to pick my rental car up. Instead, they mention it after I got my confirmation code and after I drove all the way up to the store. Smh

2.0 Poor

Anonymous, Oct 2020

KAYAK

Cons:

They said they called me the morning of to tell me that there were no cars available, however, I never received that call. I showed up to the rental office and no one was working. I had to call a number to find out what was going on and I was told there was nothing they could do.

2.0 Poor

Suzette, Aug 2020

KAYAK

Pros:

The staff called to tell me an hour before my pick up that they had ran out of cars. And I still haven’t received my insurance deposit back.

Cons:

Receiving my insurance deposit back to my account.

CarWiz

Cleanliness

4.8

Comfort

4.2

Pick-up/Drop-off

2.8

Value for money

3.2

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4121 S Stream Blvd

+1 888 656 7383

Opening times not available

Filters

Reviews

2.0 Poor

Ed, Jun 2025

Economy

KAYAK
Very bad rental company I never had the opportunity to rent the car because of their bylaws which was I had no way of knowing. I will never use this company again. In fact I will never use kayak again because you recommended them to me.

2.0 Poor

Anonymous, Jul 2024

Intermediate

KAYAK
My flight from Chicago to Charlotte experience a 4 hour delayed due to storms and the closing of the airport in CLT (temporarily). By the time I landed in Charlotte, CarWiz was closed. I called and called and all I got was a recording stating the office is closed till next morning. I had to scramble and get a car at an astronomical price. I am NOT PAYING for anything with carWiz and I better not get charge for anything regarding this disaster of an experience.

2.0 Poor

Anonymous, Jun 2024

Intermediate

KAYAK
After inquiring about discounts for activity military, I was told they had none. A week later they presented me an offer for $380 for 14 days which was about half of what they told me the week prior. Then when I went to go pick it up, they added an additional 390 in different fees. I don’t know if they try hoodwink everybody or just people in the military…

4.0 Mediocre

Anonymous, Jun 2024

Intermediate

KAYAK
Was surprised it was required I had to pay $75 in liability insurance. Was that in the fine print?????

2.0 Poor

Betsy, Jun 2024

Economy

KAYAK
The car was clean and reliable, and the shuttle driver, who took me to back to the airport, was great. Otherwise, I would never recommend this rental company. My reservation was nonrefundable, which was fine, except for the fact that the agent, who checked me in, told me that I had to purchase their liability insurance because they didn’t “accept insurance from my insurance company” but that he would accept it for comp/collision coverage. Instead of losing the $190 I had already paid, I went ahead and purchased the liability insurance, for an additional $150. I then called my insurance agent, who assured me that my liability insurance would cover any rental car, in the US. I have attempted to have the $150 refunded to me, but have had a very difficult time reaching anyone who seems to be able to address the issue. Overall, I was very disappointed in the sneaky and unscrupulous practices this company employs.

Payless

6.7

Okay

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

3315 Scott Futrell Drive

+1 704 399 7167

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

No reviews available

Thrifty

6.6

Okay

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5330 Wilkinson Blvd

+1 877 283 0898

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Filters

No reviews available

Rentacar

7.0

Good

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4121 S Stream Blvd

Opening times not available

Filters

No reviews available

Europcar

5.7

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Please Go To The Advantage Counter

+1 704 395 9983

Opening times not available

Filters

No reviews available

Routes Car & Truck Rentals

4.9

Mediocre

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-b Wilkinson Blvd, Charlotte,nc 28208

+1 786 631 6360

Opening times not available

Filters

No reviews available

Airport Van

4.8

Mediocre

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 Wilkinson Blvd

Opening times not available

Filters

No reviews available

Elita Rent A Car

4.0

Mediocre

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Airport Douglas CLT

+1 704 395 9983

Opening times not available

Filters

No reviews available

keddy by Europcar

6.2

Okay

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4200 Rental Car Rd, Charlotte

+1 704 395 9983

Opening times not available

Filters

No reviews available

DRIVALIA

5.3

Fair

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

2230 Boyer Street ,charlotte,nc,us

Opening times not available

Filters

No reviews available

Ace Rental Cars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Opening times not available

Filters

No reviews available

Advance Car And Truck Rental

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina

+1 704 395 9983

Opening times not available

Filters

No reviews available

Advantage

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Parkway

+1 704 395 9983

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59

Filters

No reviews available

AutoEurope

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Charles Douglas International Airport

Opening times not available

Filters

No reviews available

MEGA MC

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-B Wilkinson Blvd

+1 980 498 6947

Opening times not available

Filters

No reviews available

Silvercar

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

3101 Yorkmont Road, STE 1600

+1 855 359 2227

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

No reviews available

Sunnycars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

Opening times not available

Filters

No reviews available

VIPCars Recommendation

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4108 Rental Car Rd, Douglas Intl Arpt, Charlotte, , USA North Carolina

+1 914 368 0091

Monday00:00 - 02:00
Tuesday00:00 - 02:00
Wednesday00:00 - 02:00
Thursday00:00 - 02:00
Friday00:00 - 02:00
Saturday00:00 - 02:00
Sunday00:00 - 02:00

Filters

No reviews available

628 travellers who rented a car in Charlotte Douglas Airport gave the car agency they used an average rating of 5.5

Car rental locations at Charlotte Douglas Airport

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