Pros: Nothing, you canceled on me 1 hr before arrival
Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.
Pros: Staff friendly, but I do not know why I got a strange feeling that I missed a better service plus information. Service rep appeared to be more interested in sale of the protection insurance plan
Cons: Service agent did not provide me alternatives with my late pickup due to travel delay. Called Avis for assistance, just wanted to extend a drop-off hour due late pickup due to travel delay, alternative go to drop-off and see what they can do. OMG! Returned the the car under a stressful moment.
Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.
Pros: The customer service was very helpful and very courteous
2 hr wait for car
Cons: Arrived at rental car desk at 5:30 a.m. nowhere to sit and had to wait two hours standing in line with other people before my car was ready. Totally unacceptable.
Ok drop off.
Pros: Nice guy working, knew he had a mix of drop offs and pick ups in line, so he tried to get everyone through quick by closing out the drop offs first.
Cons: It took a long time because there were 14 people in line, but only one person working.
Cons: The tires were basically bald with no tread. Very nervous driving when it rained.
Pros: Car was clean and comfortable.
Cons: Due to circumstances beyond our control involving airports and an infant, we picked up the car an hour late and also returned it and hour late and were charged $5 less than a full day price for the extra hour, despite the lot being full of cars and nobody waiting for it. How about a credit for the same amount for picking it up an hour late? Also, extra fees for tolling weren't mentioned when we booked it.
Pros: The price and the customer service.
Cons: The car was really dirty.
Pros: Dropoff was easy to find. Attending workers were excelent and they apologize because of the bad orientation and service we were given at Mayagüez. They even took our AARP card since the lady oriented us that the discount was at the end of the rental.
Cons: Great Service!
Cons: I never got the car because the light was flat late because I want to clock in on stupid
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Avis in San Juan.
Avis has 3 car hire locations in San Juan. Take a look at our Avis hire location map to find the best car hires near you.