Auckland hotels

We loved the Club Lounge access & the staff were all truly professional

Overall an excellent place to stay, staff were excellent in most instances, we did encounter one staff member who appeared to be very unhappy and consequently was abrupt and dismissive.

Quality of hotel, excellent service, location and ease of accessing downtown Auckland. The complementary city shuttle bus was an excellent feature. We were originally allocated a room that had an incredibly offensive smell (mould and damp). However, once notified, the hotel responded promptly, investigated and moved us to another room.

the very friedly staff , nice old style classic i didnt like the bathrooms too small and very old also the smell of the old carpets , the gym a little depressing should be in top floor with nice view

the attitude of the duty manager (from Scarborough U K )

Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly. Gym needs updating and pool was only 4.5 deep.

The peace and quiet

The dinner menu was awesome!!! Having to leave!

Clean ; comfortable bed; some staff friendly as well as efficient. Shower over bath so dangerous and old fashioned; noisy aircon fan; restaurant waiter didn't know thr size of drinks or what a pint was and didn't ask how the meal was or anything; food in restaurant for dinner was way overpriced and the pork belly was grossly fatty and inedible.

The service was premium and it is an excellent location for departures returns from Auckland International Airport.Great place for car storage as well.

The staff where very helpfull

The food was amazing. We thoroughly enjoyed the breakfast buffet, it really is the best in Auckland, (We have stayed in several similar standard hotels in Auckland). The management staff were extremely professional and helpfull when we had an issue with our room. We unfortunately were double booked and as it was New Years Eve there was not another residence suite available. This was extremely dissappointing as I booked the room months in advance as I knew it would be busy on New Years Eve plus we were flying in from Ireland and wanted an extra special room for the occassion. Secondly, we had huge trouble with the toilet in our room, after one flush at around 9pm it would not stop flushing and was near overflowing. We had maintenance in our room trying to fix the problem for hours. This was suppost to be a romantic New Years Eve after a long journey and it turned out to be a disaster. One that never would have happened had we been given the room I originally booked.

Friendly staff nothing is to much trouble The pole in the bedroom