Auckland hotels

Quality of hotel, excellent service, location and ease of accessing downtown Auckland. The complementary city shuttle bus was an excellent feature. We were originally allocated a room that had an incredibly offensive smell (mould and damp). However, once notified, the hotel responded promptly, investigated and moved us to another room.

the very friedly staff , nice old style classic i didnt like the bathrooms too small and very old also the smell of the old carpets , the gym a little depressing should be in top floor with nice view

Overall an excellent place to stay, staff were excellent in most instances, we did encounter one staff member who appeared to be very unhappy and consequently was abrupt and dismissive.

the attitude of the duty manager (from Scarborough U K )

Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly. Gym needs updating and pool was only 4.5 deep.

Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna

Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.

good rooms bit austere lobby

Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner

The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice

Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.

very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow

The staff were friendly and helpful.

Room service,cleaners all make for a very relaxing holiday.

The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.

the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city

The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.