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very genuinely friendly but unintrusive service. The room was well appointed clean and comfortable and it was much quieter than other central city hotels i have stayed at. I thought the pool and spa area was very nice. I did not get the complimentary newspaper i requested at check in and the paper i received free at another event venue was cleared away by housekeeping before i had even read it. also hotel phone answering was rather slow
Location , friendly staff. The valet service was prompt and professional.
Great location so central to everything, great bed and bed linen The t.v is in a cupboard which limits the space in the room as the cupboard door is open for t v viewing. The standard of hotel we did expect a flat screen t v
All of the staff were exceptional! It was a nice hotel in a great location, with good food, great help, and a well equipped gym very reasonably priced!
Hotel staff at check-in and check-out, helpfulness of concierge and storage of our luggage after check-out before we left for the airport was excellent.
The concierge on arrival made us feel very welcome. Excellent service in Knights restaurant Our room did not smell very nice
The pillows - all too low and no options.
Walking distance from cruise dock, concierge staff excellent, allowed early check in, assisted with all questions/concers Close to busy street, heard a little street noise late night/early morning.
Nothing We booked this hotel for New Years Eve in Auckland. Besides being overpriced for the night in question, they charge ridiculous valet fees, put us in a handicap room with no bathtub, horrible view, and construction all around, put bacon on my Ceaser salad after I specifically said I was a vegetarian, brought the salad on filthy plates covered in chocolate from what I can only assume was the previous meal. Upon checkout no one even bothered to ask how my stay was. I asked for a manager and voiced my complaints. No attempt was made to remedy the situation.
I enjoyed Japanese TV show dinner is expensive and not so much delicious
The staff were friendly and helpful.
Great Service. Prestige. The room was a little bit noisy of external noise during the night.
clean and near to the city also the casion nothing
Reception and concierge staff were helpful and efficient, especially appreciated because the lobby was busy with passengers who (like us) had just disembarked from a cruise ship. The hotel was contemporary, immaculate, and had a large sunny window. The bed was comfortable. The hotel has its own airport shuttle service. It was centrally located, right at the Sky Tower and a short walk to the Auckland Art Museum, Albert Park, and Aotea Square. The Sky Tower is a stop on the tourist-oriented bus routes. The waterfront is about 15 - 20 mts walk.
the view was awesome service was pretty average.
good rooms bit austere lobby
The hotel was within easy reach of all the places we wanted to visit
Loved the little cocktail bar off the hotel lobby Details of booking reservation (room + complimentary breakfast) were not known by restaurant or check out staff until pointed out by us i.e. would have been charged if we said nothing.
Our room was large as was the bed, wonderful shower and lots of fluffy towels - loved the floor to ceiling window. Hotel staff were very knowledgeable and helpful about car hire, restaurants and airport shuttle service. We stayed in the hotel on two occasions and I was disappointed with both the harbour view and the city view - you pay more for a harbour view. The hotel is very centrally situated - I was on the 14th floor (the lowest floor where you get a harbour view) and my view of the harbour had a great deal of city in front of it - it was a lovely view of the city with the harbour in the distance but not the view of the harbour I'd paid extra for. I also had a city view room on the 20th floor, where I had a very clear view of the bedrooms of the hotel next door but not the city. Don't pick this hotel if you do actually want a harbour or city view - you may be disappointed.
The staff was very friendly and helpful. They did not have any internet access except when you were at the lobey. It also was very large and did not have a warm and cozy feeling. It was very beautiful. The only other thing was that they put me on a smoking floor even when I had expressed that I had to be in a no smoking room. They did move me but it took 2 moves to get me in the right room. They also over charged me on the room but when I pointed it out they did refund the money
Location was good,Standard was good,service great,food excellent,Enjoyed our stay. Broken bench in sauna
Service and people. They wanted to help.
Location was great ,shopping , casino ,entertainment They took my floor towels but did not replace them . its miner
The shower was nice. Concierge was great. Incompetant booking staff and rude reception staff.
Evening drinks, canapes in Club Lounge. Fast, included wifi. No power outlets near beds or center night table.
Room layout and view.. A variety of food choices. Efficient Internet. Parking. I'm neutral on food options.
Great location, and the rooms were clean and comfortable. Easy walk to Queen street shops, restaurants, Sky tower, and Auckland harbor. Just used it as a base camp to visit things around the city. Easy bus from the airport (35 min), bus stop 2 blocks from hotel. No need to rent a car. Had to leave
Concierge was very helpful. The photographer for the hotel's pictures was a magician because he certainly did an expert job at brushing up and photo shopping the website pictures. The hotel was VERY WORN and looks seedy. The carpets were dirty, furnishings well used, and walls scarred and in desperate need of painting. The mediocre breakfast buffet cost $31 per person and didn't include omlettes. I should have done my homework on this one.
Location Expensive at breakfast they charge you for every cup of coffee. Each time it was used the toilet in our room had to be flushed at least twice.
The hotel let me check in at 8 am, after having flown all night from San Francisco. This was fantastic and made my day!
Went to check in but we had to wait an hour cause their computers were down. They gave us a free drink at the bar so that was nice. Felt the room was dusty especially in the washroom. Staff was friendly. Gym needs updating and pool was only 4.5 deep.
The room are very nice and comfortable but the air condition did not work well which is the major deduction on the score The air condition not on
The staff was excellent, as was location in Aukland The hotel is in need of an overhaul. Mostly minor details, and it appears that they are in process.
Streamlined, colorful, mod, bustling 21st century stay with all the creature comforts. Staff went above and beyond when they had a boxed breakfast waiting for us when we had to leave extra early for the airport and couldn't utilize our morning breakfast buffet pass. The only thing negative about Sky City is there is not enough seating in the lobby if you just want to relax and people watch.
The staff are very friendly and happy to help even when they had a huge coach load of travellers turn up! There are a lot of restaurants to choose from and the tea/coffee facilities are plentiful. It is close to the IMAX and Civic for evening entertainment. Really minor point - No hotel writing paper
the staff were very friendly and helpful .We had a nice room with sea veiws and we could walk into the city
Location. gym and quality of rooms
Premium King Room was nice and spacious..Good location Signage from the parking garage is horrable..And gave us the wrong room first
The room was comfortable and surprisingly cozy in spite of the mainly black-and-white color scheme.
The rooms were nice and big, very clean with everytghin you need. The bed was huge!!!!! The price of the internet was terrible - it is partly a business hotel with the covention centre next door, so I was appauled at the price. In todays timesd wireless should be free in Hotels such as this one
The location to centre Auckland, access to the motorway to get to other places. Room service was excellent!! The food was outstanding. On arriving at reception, I felt the receptionist did not over extend themselves with information, as this was a first stay for my family. An example was where and which floor was breakfast as this was inclusive in the stay, what were the times and the last morning we were there it shut 1/2 an hour early and missed breakfast. I got more local information from the man who delivered the bags to our room. The staff were polite and professional but lacked the Christmas Spirit a "Merry Christmas" greeting on the day would have been welcoming. On arriving to our rooms the temp was 28 degrees - quite unbearable! knowing the room was booked it would have been nice to have the air condition on.
Location Concierge Staff was Excellent - always finding great ideas for things for us to do. Breakfast and meals on the property were OK - but I expected something better.
Room service,cleaners all make for a very relaxing holiday.
The hotel was very well laid out and designed feeling spacious for a hotel located in the city centre Hotel was priced reasonably and that was the reason I chose it. The internet prices they charged however bordered on criminal. I was there for 3 days and paid approx ~$200 NZD for minimal use of the internet and to download some emails. My annual internet fee is less than this for unlimited access at home.Absolutely disgusted
Fantastic apartment accommodation in a super downtown location Car parking was a lottery
fantastic room layout, view and kitchen was handy
The staff were very helpful and our suite was roomy and confortable. Breakfast was good and the service excellent.
Great location and spacious apartments. Hardly recognised any Accor Gold benefits.
very good staff
The staff were always very pleasant and helpful The parking system could be a problem
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
The rooms are incredible. The bed is comfortable. Most of all, the staff is welcoming and accommodating. Great location to walk to the Wintergardens, sky tower, ferries, and amazing restaurants.
I thoroughly enjoyed my stay at the Crowne Plaza and will certainly stay there again and reccommend the Hotel to friends and family.
A good standard, professionally run. No
Absolutely everything - from the initial greeting at the check-in desk to the check-out 2 days later. normally I think that the bar/lounge/ restaurant areas are unfriendly and too open, too "cold" looking, but this is really pleasant. I wanted to stay longer! Even better, I got a promotion for a fabulous massage at "Bliss", next door, it was also excellent.
My second stay in a month and I'm still impressed. Excellent service all round. The breakfast buffet was Euro/American style which was good but I would have liked more Asian options too, eg rice, miso, etc
Nothing was a bother to the staff. All were very friendly and went out of their way to be helpful.
being right in the middle of the city hotel was fine
Location is great as it is near the main shopping area and cinemas. Also next to sky city with cafes and resturants. Its clean and quite enough. Spa is very good and I found staff helpful. Decor is over minimalistic creating an uncosy lobby environment. Food is not great and is expansive compared to other similar hotels.
good nd ideal location staff courtesy sure,,i stayed for 2 days 11,12oct checked out nd went for my work at matamata, came back on 16oct friday, just because i liked the stay before, came here, but you jacked up the prices for me rather than offering a better deal my protests nd objections binu mathew
Staff was very helpful, concierge service was really good.
Conveniently near shopping points
The location is great - right in the centre of the CBD. We requested a room that was a) up a few floors & b) if possible, to view the sky tower. Both requests were fulfilled. 10 out of 10 for our stay.
Was great. Was upgraded and offered complimentary drinks.
Good position to visit Auckland, good value for money
The staff were excellent and upgraded our second night free of charge because the room booked was not available. They were always helpful and professional. Also the doorman was especially warm and welcoming.
The newly done out room and high level of standard by al staff. The parking outside the hotel is very small
Comfortable room, large and spacous thank you. The staff at the bar - absolutely useless and did not have any people skills at all.They did not acknowledge guests sitting in lounge to be served, if they did see us they ignored us and continued wiping glasses. Orders of simple drinks took excessively and embarrassing long. One took the order, one was asked about the status of the order and another brought the order out!Parking was a big issue - The Rydges should have onsite parking available and especially for Ridges Priority Guest, we should not have to pay for parking.Internet - this should also be free of charge for Priority Guest or any guest really, In this day and age with easy access to the internet and the little cost of having broadband in a hotel, it is quite disappointing.
Convienece, comfort, easy access. nothing
It was convenient to the city I booked and payed for a harbourview room and was disappointed even when l was up graded to another room l still did not have a Harbourview, l could just see it if l stood on the bed, seemed to be false advertising.
friendly and helpful staff. clean room and quick, flexible check-in.
The bed was very comfortable and the staff were helpful and polite. Very modern decor. Room was not as spacious as I expected.
This hotel feels like it has seen better days. Check in was a breeze but they really do need a bigger car port or a system where if you leave your car it immediately goes to valet rather then holding up other clients behind you. We were on the second floor facing out to what could only be student housing. Room was good overall but there parts of the carpet that were sticking out from where it joined the bathroom, very shabby. In regards to location, the hotel was close to everything so location wise it was ideal. The breakfast buffet was on point though and worth the $25per, lots of choices.
No fuss, easy access, clean room Came to check in at 2.00pm and our room was not ready, offered an upgrade but hads to pay $30 for it ! Maybe should have been at the same price.
Convenvience to Queen Street Getting dated
Good downtown location. Nice size rooms. Say it again, SERVICE! Nothing
It was central and the parking and valet service was great No complaints
Simple check-in and check-out, friendly staff, and good food
I thought the young lady at the desk was warm welcoming and very helpful. I also found this to be of all the staff I had contact with. I was very pleased with the whole City Life experience No
Breakfast was great and staff in restaurant were very good. dated decor. Not enough blankets even though I had said how many guests we had. Not enough towells. left one of the beds unmade. We paid over $800.00 for 2 nights 3 bed executive apartment and got 3 units with adjoining doors. No view. dark and dingy.
I asked for a non-smoking romm and understand that I got one, but it obviously had been used as a smokers' room as it had been deodorised and had a foul smell, particularly around the pillows. Also there were inadequate electrical points and no lighting above or on the desk.
Customer service....facilities....zest restaurant
The location is exellent for access to Theatres and shops. it is also convenient for events on the waterfront.
right in the heart of the city and so easy to move around. nothing
Loved the accommodations and location!! Had to go home!
We really enjoyed our stay. The staff are very friendly and accommodating, the location and facilities were great and the restaurant had a very good buffet and menu breakfast. We would definitely stay here again.
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
Late check out just for asking. Very helpful concierge service. Employee walking inside saw our taxi and grabbed our bag taking it to the front desk. Excellent pool and exercise facilities on roof top. Hector's restaurant in huge atrium very pleasant. Two queen beds separated by sliding privacy divider. Large bathroom with separate shower and tub, double sinks. It was great.
The room was comfortable and the location was good.
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
Helpful staff Noisy
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
It was clean and comfortable. The location was great and it was easy to find and be able to get around to different parts of the city. Staff were friendly as well. They also had the portacot all ready to use. Thanx. Just I guess the noise early hours of the morning of people not wanting to go to sleep, but, in saying that it had no effect on my children that were fast asleep,so it didnt really bother me.
The rooms were well furnished and the bedding clean and of good quality No tourist info in rooms. Poor language skills of staff. Lack of room service or breakfast facilities within the hotel.
WE LOVED THE STAY IN THIS HOTEL. EXCELLENT SERVICE AND MADE US FEEL AT HOME. VERY HELPFUL AND CARING. EVERYTHING
Hotel is in a great location. Nice and central. Clean, and comfortable. As this had a kitchen I would expect kitchen cooking tools. There was no oven shelf, no oven tray and no cooking tools.
big and well equipped rooms, very clean, very welcoming staff a bit away from harbour
The hotel is pretty new,clean and not expensive. I love to stay there again if I have a chance. The hotel is pretty cool as I told you, but there are something bad also. My girlfriend and I had to carry all our 7bags by ourselves beacuse the porter was cleaning the floor and the receptionists were busy taking. We were their guest, I think they should have done something.
Modern decor in room. Problems with door keycards. First one didnt work at check-in. Second one ok but didnt let me back into passageway from laundry room which is located in stairwell. Had to walk down stairs to basement then back up to room. Advised staff; they said to wedge passageway door open while using laundry; not a good idea as it is a fire door. Location not the best, opposite city mission,quite a few drunks
Good size room. Good location. The continental breakfast was not very healthy or substantial. No healthy cereals were on offer, and the only thing for the toast was a choice of 2 jams & butter. By the way, I didn't notice many people eating there. Gym was very sparse for equipment.
Cleanliness and comfort together with a very central location. Great value for maney Only after doing all "check in" procedure was informed that only could enter the room at 2.00pm. Should have been informed beforehand, not to lose time and just come back later
it was very clean and very central to the city staff were very friendly
Very pleased with all aspects not at all
Nice room, very comfortable bed. No heating in room - although a heater was quickly provided on request.
Central to the city and relatively cheap Far too small, cramped and noisy. Noisy guests, noisy architecture, noisy city.
Good Location The bathroom, could be more comfortable!
Cheap and cheerful No flannels, no cutlery, shower floor soft. (rotten maybe)
Clean, central, nice facilities It had been renames since we booked and we would have had trouble finding it if a friend had not taken us there. We were not informed of the name change
The location was ideal for the purpose needed Because of it's central city location, it was incredibly noisy
Decent bed, tea and coffee provided It was beautiful but muggy weather in Auckland and the room got a bit hot but being so central when you open the window's the city life is pretty loud. Not a big deal tho, we enjoyed our stay.
Friendly & helpful staff. Clean, comfortable room. As a young couple on a tight budget, I recommend it.
Close to town. Broken elevator, and then the cleaning lady filled the working elevator with rubbish and dirty towls so I couldnt fit and it made me late for my conference. I would of used the sstairs but I was on the 11th floor.
Convemiently located, good value for money.
That it was close to the main street, that it had a great wee cafe downstairs that served a great continental breakfast. Not spotless in the bathroom. sheets weren't long enough.
very city centric, clean, small but enough space for single accomodations, value for money bed was hard like full orthopedic beds.
Great central downtown location close to everything that our group wanted No complaints
Location Noice from traffic
The bed was lovelly and comfy.
Location was central to the city and Sky City but it is essential to book a car park with them for ease of luggage movement. Room furniture (chairs etc) could have been more comfortable. Parking very sparse and hard to access. Probably better if you have no car.
nothing food, room
It was central The room was tired and in much need of maintenance not good value but clean. Small things like enough towels, coffee and milk that has not gone off would have been nice. Being a best western would have thought a better standard. Have stayed in many best westerns throughtout the world and very disappointed in this one
Great location & friendly staff The room was noisy even though we were on the 7th floor. Perhaps, the windows require some noise insulation?
Location and ease of being able to walk to harbour/shops/Tower etc.Laundry facilities appreciated tho dryers not efficient. Luggage storage very useful kitchen equipment in rooms poor/sparse esp glassware, crockery, utensils. Teabags/sachets of coffee sparse. No milk provided. We reserved a room with an entertainment area but unable to use it effectively in the way we expected or would have liked. TV poor
Excellently located, no frills hotel with efficient staff.
as this was our first stay in NZ, we were surprised at the high level of facilities provided as standard, but subsequently found this to be the norm in NZ,
The room was clean and perfect for our requirements. It was easy to find coming from the airport, however parking on the street was difficult until we found out about your own car park. We have expected parking to have been at no cost to guests though. If we return to Auckland, we would certainly look at staying again.