Cons: I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.
Pros: Staff was friendly and accommodating. I would use them again.
Cons: This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.
Pros: Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.
Cons: The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.
Pros: Nothing. They gave away my car and didn't have a car to honor my reservation.
Cons: They could have honored my reservation. So everything.
Pros: Nothing they didn’t have a vehicle and were overbooked
Cons: Poor attitude of Customer Service and didn’t offer alternative
Pros: Quick drop off. They were a little overwhelmed at pick up
Cons: Car was dirty. Was told that stains and spills are common with the lower cost rentals
Pros: Staff was super cool. Car was perfect for our trip.
Cons: All was well.
Pros: Staff was very friendly and very knowledgeable
Cons: The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
Pros: Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
Pros: The staff was polite and easy to deal with and the pick up and drop off was effortless.
Alamo has 1 car hire location in Wilmington. Take a look at our Alamo hire location map to find the best car hires near you.