car parking the restaurant is not very good service & food
i like the room size ,swimming pools for the kids ..... Smell inside kitchen was not good ,rooms service and food was very bad ,no any child meals ...
The room was confortable fully occupied the swiming pool is clean with nice design the staff in the reeiption area and in the swiming pool are very helpfull with good custumer services The only negative point during our stay was the breakfat was very poor
well furnished , despite it is located in Dubai close to main roads , but to get to the hotel is not easy , it is away from shops , no near grocery away from taxis , it is like in mid of desert , receiption staff disorganized , they kept my ID with them after I left , I came back to collect it ,swiming pool heating system was out of order ( water was cold ) ,serivce was slow , I asked for baby bed 4 times before I got it , I think alot of choices much better than this hotel money , location and service wise , but it was just bad luck
The kindness of the Staff No
in the hotel chocorosh and ants
rooms, staff, food. its hard to find taxi
clean, calm, beuatiful. no available resturant or food order after 10:00 pm.
Rooms are lovely, great decor, good for families and couples. Location was good, just on the outskirts so no traffic to deal with but still handy to shops etc Breakfast was a bit disappointing.
good , our boss prefer no
The Royal Ascot had a wide range of restaurants and catered for all taste. All the food was bay far the best we have ever eaten on holiday and then there was the chill bar on the roof... cannot begin to say how good that was. what a fantastic idea and the staff were wonderfull. There was no tea coffee facilities in the room.
Our first time at the Royal Ascot although not our first time in Dubai. So take it as a great recommendation that, in future, this will be our preferred choice. It is next to the Ascot hotel (they actually seem to be one and the same) and part of the Ascot is a fabulous Irish pub called Waxy O'Connors. You can have an excellent pint of Guiness whilst eating traditional fare. We'll be back.
The staff were friendly service was excellent Had to pay for drinking water, no tea or coffee making facility in my room
The staff were very helpful and couteous The room flooring and carpeting could have been cleaner.
Very pleasant staff excluding reception staff.
The gym was well equipped and the room was comfortable and clean During check-in, they did not remind me that breakfast was included and I forgot till it was too late.
It's cleanliness,and courteous staff The fact that I could'nt make my tea anytime because there was no tea kettle in my room.
The location. the room was spacious. The breakfast restaurant wasn't very comfortable
The location to the creek and markets were very good. The decor was very nice and it was great having the pool to use. It was also good having good quality restaurants within the hotel. I did not like the location of the room they put us in. We were placed on the 7th floor which was immediately under the staff canteen and cooking area. Throughout the night we were continuously woken by the noise from this area. We complained several times but nothing was done to reduce the noise or to place us in another room. We left the hotel feeling exhausted from lack of sleep.
First: The cost of a taxi from Dubai Airport is 75 AED to get to this Hotel. It is new so make sure that your driver knows where it is before you leave the Airport. Second: The room is great and there is a full size refrigerator, a 4 burner cook top, pots, and other kitchen utensils. Three: Free Internet is available ONLY in the Lobby. Summary: Hotel is quite comfortable. Not good for a one night / overnight stay. If you like cooking your own meals and have a few days or longer to spend in Dubai, then this hotel would be perfect. Other amenities are standard-no problems.
The staff working at pool side and beach are very nice,friendly and helpful. The reception guy was not serve apporpriately at all. When check out, mini bar consumption was charged which I didn't use at all. The receptionist did not appologize, even he behaved as if I told a lie!! I was very disappointed with the service this 5 star hotel provides at the end.
Grand luxe. Cadre somptueux, service attentif. Piscine magnifique, grande plage. The Palm
Top quality Construction of the tram station next the hotel is noisy & dusty
One of the best hotels in Dubai. We stayed at the Resort&Spa hotel, which is definitely the best choice of the three hotels. The hotel offers complementary breakfast and afternoon tea, the rooms are marvellous and the staff is very attentive. Highly recommendend.
It is not the first time that I come to this hotel. I like One and Only resorts. They are stylish, the design is expensive. The rooms are renovated since the last year and eleganly furnished. Concerning the food: lunch at the Eau Zone is superb! The service is not as good as it supposed to be in a five star hotel. The hotel staff (especially in the restaurants) seems to be lazy. The breakfast is very poor.
Outstanding decor and very friendly staff most of the time 3 out of 5 requests were not addressed
Everything about the Hotel..right from staff to facilities...JUST Perfect.
Beach even though staff are not welcoming and treat guests like out of hotel visitors Houskeeping:unclean room crumbs on floor and forgot items like face towels and removing garbage waste
Good balance of luxury/service while maintaining an informal atmosphere and not being intrusive. Excellent restaurants offering. Well designed facilities/rooms. The location/view has become somewhat less appealing due to the construction of a parking garage next door and the Palm Island in front blocking the seaside view and currents.
Very nice hotel,was here for the second time.First time we where Palace area now we tried the Arabian Court,just as good!One of the only hotels in Dubai whit a nice beach. The only bad comment of this other wise perfect hotel is the terrible WiFi connection which is limited reach to the check in desk!I think this is very important to solve.
Spacious accommodation Access was severly restricted by building going on around, not easy for car access and a bit noisy at night
The staff were very friendly, and they helped us alot. only the location.
everythings are brand new, very clean and comfortable location and no hairdryer in the hotel
1- Close to the shoping centers Furnitures and home appliances are so old and some of them not working properly
i stayed in 2 bedroom suite,it was big enough bed sheets were extremely dirty!!!
lack of taxi availability
Hotel is hard to find due to road system still under construction as everything seems to be at present in Dubai. But once found we where shown to a nice 2 bed suite with full kitchen and Lcd tv. 2 Bathrooms the rooms where clean and nicely furnished very good value would stay again
Nothing No room cleaning, Ac is not will distributed(the setting aria cold and the Bed rooms is warm), The isolation of the widows is not good (I was in the 12th flour and I can hear the out side noise), I asked for 2 bed sheet and they gave me one only. Carpet and the kitchen are not clean and have many spots.
price for flat and spice the living room , nice kitchen big problem in apartment (internet not free) , spice room very small , view wasn't good , location is bad because this apartment on sub-street and main street Inefficient .(On the map is different from reality)
Great price and services available. Big rooms location is hard to locate for the first time.
Staff attitude very unfriendly, breakfasts - very dismal, no hot water
The best what i liked is the service. The breakfast and the internet service.
My room was clean, and the staff was courteous and helpful when there was a question about anything. The room was too cold for me. They turned the air conditioner off, however. On the front side of the hotel the noise came from the building of the metro station across the street.
it was what I expected No bath shoes
The service was very good The breakfast
Being in the old part of Dubai. We where able to see the culture and people Breakfast available was ordinary. Taxi drivers didn't know where it was.
The location was excellent, the rooms were well presented, and the staff were unfailingly helpful.
its friendly environment & an excellent place just to relax & stay for a couple of days Traffic Jam problems & taxi finding difficulty!
The staff were very helpful specially in the reception, when I reached the Hotel I was given a room in the 3rd Floor and due to the noise of the night clubs, I asked to have a quite room then I was immediately given a room in the 7th Floor. The Air Conditioning being too cold in the room and the control is unreachable since the control is outside of the rooms and locked. You have to call the operation to come and adjust the temp, despite that I could sleep but setting long time in the room you start become frosted.
very poor service in the hotel, no good break fast, I been try to use swimming pool they asked for money.
closed to the market receptionist co-operation specially the one which bird , barkink less and small in size, and not free, i brought with me my daugter but he charge me 100 dirham extra the reason says that i did not put her name while booking
I liked the location and the price. Very easy to get around and I did not have to pay too much to stay there.
Good location, rooms fairly large and mostly clean, good prices for dubai but more hostel than hotel standard. The nightclub in hotel is very noisy, car parking not reliable. Breakfast is useless.
the room was very nice and clean sweeming pool was not good
The hotel rooms were big, clean and comfortable. Staff were helpful. Location was great ( Dubai Marina nearby, Mall of emirates and other attractions). All in all, we really enjoyed our stay at this hotel and i will book a room at Rotana again. Everything went great during this stay. There is really nothing bad went on.
you can hear the noise come from out side my room
its nice place and new. the location is very good and there is no alcohol and night club. there is no resturant in the hotel
i got 2 bedroom aparment,, it is wide and rooms size is so good,, nice swimming pool, free parking, very nice for families no sauna, location is away from the city, taxis are difficult to catch
Nice new apt.-hotel. Fairly good location in Dubai Media City, however quite noisy due to heavy traffic on the Jumeirah road. Recommend that you request a room high up facing south - south/west. Extreemly friendly and helpful staff!!!!!
The nice two balcony and the view from my room number 509 and the spacious kitchen and living area. room service and laundry service is poor. The suite is spacious but the bed room kind of small . The hotel is more like a furnished apartments. you won't feel luxurious at all staying in this hotel. on the other side I think the hotel is a good choice for families with children
6 air condition
wide space apartment car noise
i liked the size of the rooms. 1- hotel staff need more training in customer satisfaction.( i had to make three phone calls just to remind them to bring somthing to my room).2- The front desk staff were very helpful in arringing transportaion whenever needed, however i noticed that the hotel need to order more hotel taxis during holidays.3-During checkout process the final bill was showing 350 dirham charges for mini bar which i did not use during my stay so this could have been carried out from other guests charges for the same room !!! which means that the system is not updated ( this is not acceptable at all )
Brand new and great design.
Hotel room is in excellent and comfort give me full satisfaction. I will prefer to coem again and the best thing is there is good staff and cleanliness. Great stay there and looking forward again ... Only the thing i dont like the hotel is appearance of the hotel from outside is really worst. Not attractive at all. 1st impression for me is worst but i really enjoy my stay there.
break fast was excellent and waitres ware very good and very warm wellcome . nill
Nice clean hotel,,with friendley staff..very central for shop's and sight's ect...Would stay here again,,,
It is located quiet place. I wish I could watch any Turkish TV channels.It is shame that hey do not any.I have flew by Emirates, They announce tha they are keeping crew from different nationality to respond any language. I checked to see if there is any urk for Turkish. NO: Is it a policy ? No TV channel NO Turkish speaking crew!!
I liked the food
The price was cheap however the hotel looks like it may need a major refurb Load music every night, no hotwater, the pool and area are dire. Generally tatty hotel
the breakfast buffet is nice, parking services the swimming pool towels is very bad
the front desk staff has no proper response to the guest. long waiting for checking out...... it takes more than 20 min to stand at the front.
very conveniently located and nice big rooms
The staff at this hotel is amazing and work diligently to accommodate our requests. The front desk clerk, was THE BEST person we encountered on our trip there.She always greeted us with a smile and wen above and beyond to make sure we were happy We asked for ice and it was never delivered to the suite. Also, it's a gift and a curse that cleaning crews clean the rooms twice a day.
Mangment , security staff are very freindly are courteous . Reception was not proactive in making the room ready for checkin . I made the check in at 6:00 pm and the room was still not ready!! . I try to change the room on subsquent day since I like the stay , however , the room which was prmised on the first day were not ready up to 6:20 pm on subsquent day . For sure , They need to pay attention in making room ready for check in on the right time .
Staff offer excellent service and support Mini bar is not replneished every day
As I always travel to Dubai using my personal car, I liked the car parking provided by the hotel. Also, the hotel is quite and excellent for families with young children.
Centralized versus down town - Airport. 3 restaurants available
Staff extremely helpful Unfortunately the frigo bar is not replenished daily.also for some reason my room didn't get any fruit basket unlike other rooms. Very disappointed especially having been at d hotel some 15 times
The size of the room was excellant, it had obviously been recently redecorated.Fruit and and water first night in the room. Shame they forgot the second night. Took 3 visits to our room for them to agree our fridge was broke. Finally replaced. 1st morning woken at 7am by people doing building work below, took 2 phonecalls for them to react. Woken 2nd morning cause they had a water leak in hotel at 0530 am.(this i accept was out of the ordinary). Gym very shabby.
a great Japanese restaurant and great Japanese breakfast!
disco to be avalble nothing
The staff were very friendly and very helpful. No complaints about the staff at all. Wonderful. The carpet was very stained and the room needed upgrading. It was clean, but wasn't up to date. Not sure if I would call this a 4 star hotel, friends were in a 5 star hotel and it was very nice.
staffs are very kind. Location is not but. Pool is small and nice. I arrived at 5 am , but staff allowed my check in and open the room. Price is little expencive.
The staff were pleasent and friendly, the rooms and service were outstanding and nothing was to much trouble, even attending the room late at night to sort the internet for my wife
Calm and clean The rooms are not cleaned properly even after we tell them. Also there noise at late night.
It has ample parking space. It is easy to find the hotel location. It has sufficient lift facility for access. i think the lighting condition in the kitchen area requires some improvement.
The front of house staff are efficient, friendly and helpful. The studio was exceptionally clean, comfortable and everything worked - including the fee wifi. I would always suggest that you take an adapter with you anywhere in the UAE No mugs to drink from, only small coffee cups. and 3 appliances for one socket - small no big deal gripes!
It is very new hotel however there are a lot of things that needs to be developed. Location is not so clear, there is no hotel Logo. No Telephone, they just gave a mobile!! to call them yes, i have booked one night and during my arrival i change my mind and i extend it to 6 nights and by the next day someone call me to evacuate the hotel for municipality issue. and unfortunately some one from their staff change the contract that i signed from 6 nights to one night. which reflect a bad attitude.
Friendly staff, clean rooms, great value, very pleasant stay. Couple of towels in kitchen would have been nice.
clean and suitable for couple of days only
clean rooms. nice furniture. the hotel information on the website said that the hotel is walking distance to the mall of the emirates when it was actually a bit far. it would have been better if they had specified how many kilometers or so. the hotel was also fairly new, so a lot of the services were incomplete in the hotel (the pool, the hotel sign), also they started fixing the sign early in the morning while we were sleep
It´s new. Staff is excellent. Have parking area. Difficult to find.
Clean - close to every thing Staff
Staff friendly and very helpful very luxurious for the cost I know where I'm staying when I visit Dubai No wash cloths in the bath room just body and hand towels
The rooms are spacious, clean and well laid out for a family or extended stay. They have an onsite mini-mart which is great and they allow deliveries so the food options are extensive. Connected to the Metro and right on the SZR Highway so great location. The hotel can get VERY busy and as such, its constantly crowded, noisy and getting an elevator can turn into a 15 minute affair.
kitchen, bedroom and complimentary breakfast option We didn't like the fact that we had to pay for internet facility
Big rooms/appertements The outside is still in construction
Great Value for the money Parking security quite poor, forced wife and newborn to walk up parking ramp, instead of allowing them to take elevator, later made us move our car when someone more important wanted to aprk where we were...
Spacious apartment. Comfortable bed Meals. Location not totally suitable for tourists.
view out side-bathrooms/toilets/Bedrooms was very standard
the rooms, the gum and the swimming pool. internet was expencive.
Excellent prive for the quality!
Excellent apartment with everything we needed. Very good value for money. Ideal location for us as we were playing golf in Emirates Hills, could see the course from the window ...... Found Jumeriah Lakes location very easily but battled to find the actual Tower we were staying in, poorly signposted.
Apartment was fantastic could not fault it Cab was mixed up by hotel staff for our departure to airport so staff member took us to airport and charged us way over what a taxi would felt so ripped off. Will be contacting the manager
very big aparment! the area is not yet finished, hard to get a taxi, footpaths are not completed.Breakfast was included but very poor.
quiet,clean rooms, supporting and polite staff, it is what expected no complaints