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If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
building , luxury,international and family hotel
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
Amazing hotel and brilliant staff, pricey but worth it!!
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
Its good for family with kids The price is too high
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
Massage chair The room was not properly clean, there were lots of dust
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
I came in late and left early but the staff were great. Thanks, jwk nada
the beds was amazing very comfortable the staff was helpful we had good time.
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
Staff really helpful.Room comfortable. None
Perfect Hotel for long and short stay transfer at Dubai Airport
the enviroment of the room
Very good room. Everything was perfect.
Food After agreeing for late chech out- there must be some kind of acknowledgment. We were lock out of our room.
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
breakfast ended too early 10:30 some staff could be a little more professional in the way they answer your questions
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Big rooms, friendly staff Small lobby
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Ease of use and accessability to road network
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
Road maintainance arround the hotel
the bed mattress was hard
staff car parking
Price for value given nothing
Big room Bad smell in the room
It is not clean enough,Furniching was very poor in the room.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
the helpful staff through-out the hotel and their attention to detail n/a
Excellent staff, perfect location poor wifi access in room
1 services and the facilities 2 the helpfull staff 3 the comfartablety and the hotel location no
this is a luxurious hotel where the staff are extremely pleasant and helpful. can be difficult to get sun beds in pool area.
the view from the 25th floor no private beach
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
brand new hotel so very reasonable price. Good location with lots of life day and night. staff were very well trained and attentive. Good gym and spa facilities. All rooms have a sea view. As it is a tower block lacks the charcater of other Sofitel beach hotel and there is no beach access. They do give you a towel for the public beach! The pool is very small there are very few loungers. These are taken up, it seems, on permanent hire by a few couples!!
Great service High alcohol prices
It wa dirty!
STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
Great Rooms, Close to Shopping and entertainment areas. I liked all
i didnt like the location of the room .. its was 5 min walking from the left ..
Everything, hotel was very comfortable and had a great location No
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
close to shopping
Everything was perfect amazing hotel very clean classy and luxury Nothing at all
I like it all, every thing was wonderfull none
all were ok specially the front disk staff & room service staff nothing
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
service was fantastic got upgrade as hotel wasn't full.
The service is very slow we have experianced two times delay in sending the small car (tuk tuk) .. More than 40 mint before check out waiting for the tuck tuck and when asking the service desk they just say will follow up without any status or coming back with status.. I think there os no system for checking the tuck tuck availability.. Was disappointed
The saff were very helpfull we got upgrade to a suitr very large a comfortable Hotel prices for drinks & food a bit on the high side
Very nice indeed Not the hotel itself but the heat all over the place
The External pool View and Open Green areas and the Sea View was spectacular! The Rooms were very old compared to the proce we had to pay! Price was very much exaturated!!
Location of the hotel. Beach facilities Rooms are old
What can I say but fantastic....... everything was just perfect.....
got upgraded on arrival - checked to see if we enjoyed our stay
Quality of the staff, quality of the services, quality of food, creativity at the middle of constructions.......
staff was so nice and facilty
Room, the sea view, facilities and everything about the hotel is good The room rate is very high and gets even higher because they do not include tax. So you book a room for 1500 DR then you will be surprised at the check out that you pay extra 150 each night.
This hotel is of spectacular luxury.everything we expected from a 5* hotel.will definitely return
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
friendliness and disponibility of staff very good accomodation, nice and large rooms, many facilities the choice of resturants as part of the complex the quality of food central location to explore Dubai
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
thank you for your hospitality and i ll try to vist you again
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
Service excellent, roooms very nice and the poolarea
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
Services was good At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.
Staff are brilliant and can't do enough for you. Cliched but still true. The small bar near reception when not in use was a bit dreary - we were sent in for a coffee - while our room was allocated.
it was very nice the view It's the only hotel in the world where they extra charge you for cleaning the rooms for 10% and it was very unplasent that in the day we had arrived they demand an deposit of 500 euro per room. And everything it was verry expensive. For expl. 1can of coca cola in hotel was 20 dhs and acroos the street was 1.5 dhs.
Large car park facility..Swiming pool..location.. snack bar and mini bar pricies are quite very expensive.
Location. In surrounding rooms, staff started construction at approximately 9am on a Saturday morning. No apologies from staff completing construction or at the front desk when we mentioned it at check-out. Have stayed at this hotel twice already (repeat customers), but will not likely do so again.
I liked everything about this hotel. Had the most nicest and friendliest staff. They were very welcoming and great! The resort was super nice and my stay for the week was very comfortable.
Helton Hotel is comfortable to stay and all entertainments facilities available I expect that internet service is complementary
Location dated hotel and decor in comparison to surronding hotels and area. needs updating
Hotel room, and resturants THe hotel staff are no updated with what's going in their hotel, for example, I asked three staff in the hotel about the sauna which is located in the 1st floor, everybody told me that it's open, when I went over there ot was under renovation, (the news is not spreading propperly arround the hotel staff)
The location with own private beach and great pool, also the upgrade to include breakfast, snacks and drinks Loved everything especially the friendly staff
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
The Terrace Room Service Response was slow
The price was excellent. The location is perfect for Internet/Media City/Al Barsha. The room was very clean and comfortable. The food was very good value, the breakfast was delicious and the staff all extremely helpful. Highly recommended WiFi should be included in the room price even if that means the room price is increased
Very friendly and professional staff throughout the hotel. Excellent place for a business trip.
the room and lobby are nice Hotel staffs
Staff was excellent and treated us like vips. We got a room upgrade to a gorgeous suite. Very spacious, almost like a 1 bedroom apartment. It was the most comfortable bed I can remember out of my home. Thank you mr aniss - Reception Although the location is in the middle of construction area, tecom, its still very central to get around to Mall of the Emirates, Dubai Marina, etc The hotel also provides complimentary shuttles to beach, shopping malls etc. Nothing. Rotana, true to its reputation, excelled in every way. I also enjoyed a fantastic spa treatment with a well trained Filiphino lady. It just was the cherry on the top. This hotel comes Highly recommended.
The comfort of the rooms and the outside terrace bar. needed food to be served later in the evening
the bed was very comfortable, staff were attentive and provided good service, several restaurants within the hotel including a pub, close to media and internet city and the metro internet was overpriced and should be inclusive at this price and they blocked skyping. There was also no details available as to how much it cost to phone from the room
...friendliness and helpfulness of the staff. They were all soooooo pleasant. We were made welcome and comfortable always. ...the selection of goods in the Gigilou......little store. No souvenier type items at all.
Amazing, thats all i can say.
The delay in check-in procedures
Value for Money. Perfect! Nothing
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
Very nice hotel with all facilities and luxury staying
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
Its normal nothing specific The voice & sound move from room to room
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.