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A very relaxing & enjoyable, comfortable beds, sheets changed everyday, the breakfast meal was first class.
the beaches, resturants, and the view are among the best i have seen the alarm sounded on my departure date as a test for fire, it took me extra time to get my bags due to stopping of elivators
Amazing hotel and brilliant staff, pricey but worth it!!
building , luxury,international and family hotel
This was our 3rd stay in less than a year at Atlantis & we love it,staff are very friendly & the imperial club room is good value for money,especially good if you have kids as our 10yr old loves staying there. because of the waterpark,lost chambers & aquarium being open to general public it can get very busy in the lobby.
Everything from the waterpark to the dolphin bay to the amazing staff! I had to leave
Its good for family with kids The price is too high
I liked the view...and the reception was excellent(The Valet was very stupid. When I first arrived at the Palm, The valet ask me if I came for the resturant. I said no I am a guest and he gave me a weird look. Another employee next to him ask his fellow employee in hindi " What he say, hes a quest?? I didnt no why he would say that or ask any guest that question. Then I went inside to check in, Continued from the top> I love the lady at the front desk she was vey friendly. so after she check me in I ask her about the bellhop to bring my things up. She told me have to go the the front valet and show them my ticket and room number. " The front desk was not helpful with the valet at all that is the only issue I see with the front desk but everything els was great. I went to the front again to tell the valet to take to take my things to my room he said give me a minute and I dont think he new english that well. So i was waiting for 15 min when he showed up with my car and thought I was leaving or somthing. I told him all I want him to do is take my things to my room thats all! This never happen to me in a 4 star hotel.lol
I liked the architecture and the uniqueness of design of the hotel. It was luxury personified.
Water park was one of the best, beats all the U.S. Water parks combined .My 6 yr old loved it all. The aquarium is like and art gallery with fish as a background. Restaurants are expensive unless you like to paying $30 for a hamburger.
Very relaxing place, and im amaze with great facilities and staff Everything is ok...
If you want to have good time stay in any other hotel and go to have fun with your kids in the park only but don't you ever stay in the hotel if you order room service you will never get it, if a miracle happen and you get the room service it will be old and cold The worst service you can even get in your life. So far from 5 starts. The lost my bagels when I checked in for a whole night instate of having good time with my kids I ended up looking for my bages for the whole night
Perfect Hotel for long and short stay transfer at Dubai Airport
I came in late and left early but the staff were great. Thanks, jwk nada
Staff really helpful.Room comfortable. None
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
Massage chair The room was not properly clean, there were lots of dust
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
the beds was amazing very comfortable the staff was helpful we had good time.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Big rooms, friendly staff Small lobby
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Price for value given nothing
Big room Bad smell in the room
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
staff car parking
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Great room and service.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Located right on oceanfront amongst a vast range of eating establishments. Handy shuttle bus services to attractions.
Great service High alcohol prices
Amazing hotel wit staff and all resources super
The location, staff, services, pool area, nice room with nice bath The breakfast was good but despite of lots of choices the taste wasnt that perfect. You can not deslike any other thing in this hotel, everything was truly amazing.
Fantastic hotel close to the beach and restaurants. Rooms and facilities are just second to none, but above all, each and every member of the staff is just exceptional - the best service I've ever had in a hotel!
The Staff could not do enough for you. The room was excellant, Bathroom and wet room superb, The most comfortable bed have ever slept in. The infinity swimming pool was superb. Not enough sun beds around the pool area. Booking.com did not give breakfast option at this hotel
staff location beach price paid breakfast somewhat outdated but with the price I paid I have nothing to complain about
Excellent staff, perfect location poor wifi access in room
the view from the 25th floor no private beach
the helpful staff through-out the hotel and their attention to detail n/a
lovely atmosphere,pleasant staff and nice view. room smaller than other two hotels i stayed at . same price
Courtesy of staff Toiletries Central Location Lobby Design Spacious room Asked for king-size bed, got 2 queen-size Pricy drinks at the bar downstairs A bit of small bathroom space itself (stall). Limited TV channels Not a big pool Small saunas
STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
It wa dirty!
The location, the staff, and the mall Cannot stream my iPad and iPhone to the tv
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
It definitely needs to be reface, remodel
Great view of the city, close to train station, great employees , great atmosphere
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
This was my first time in Dubai so I wasn't aware of how big it was. I chose this hotel cause it was in my price range and it still had a nice long pool. Once I got there the pool did not disappoint! It was very nice with shade and sun, full service and quiet! The staff here we're very friendly and helpful. The was great, much better than other hotel breakfasts. The room was large and so was the bathroom. I didn't try the restaurants at the hotel but they were always busy so I'm assuming they were good! The subway was right down the street. Overall this was a great place to stay and I would highly recommend staying here! The bed was a little hard and the room had a funny smell. I had mentioned to the staff that it was a little warm in my room and I attempted to turn down the AC but that didn't work. I think the building is climate controlled and it was a little warm for me. Also I didn't appreciate that they charged me to print out two pages worth of vouchers for a tour. If you are familiar with Dubai and you know the Bur Dubai area then this is a great hotel. If you are not familiar with the city then realize that this is in the old part of town. The new/modern part of the city is about an hour away with traffic. Although it is close to the subway it is still very inconvenient to get to the more tourist areas.
Room was fab. Very clean and good location to Dubai mall and airport Hotel transfer was v expensive. Hotel staff tell you excessive price for taxi trip and then get you a driver. You don't realise you're being ripped off until you get into a metered cab. Insist on a metered trip every time and just get s cab from airport.
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
the enviroment of the room
Very good room. Everything was perfect.
The service is very slow we have experianced two times delay in sending the small car (tuk tuk) .. More than 40 mint before check out waiting for the tuck tuck and when asking the service desk they just say will follow up without any status or coming back with status.. I think there os no system for checking the tuck tuck availability.. Was disappointed
i didnt like the location of the room .. its was 5 min walking from the left ..
all were ok specially the front disk staff & room service staff nothing
Fabulous room; well appointed and thoughtful. Access to mall unquestionably awesome. Valet staff out front continue to be a leaderless, snotty group. Untrained, uncoordinated mob of young men that ruin the hotel experience - same as my previous visit here 18 months ago. Disappointing. Bed is very uncomfortable - left with a sore back.
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
Everything, hotel was very comfortable and had a great location No
Great Rooms, Close to Shopping and entertainment areas. I liked all
service was fantastic got upgrade as hotel wasn't full.
I like it all, every thing was wonderfull none
close to shopping
The hotel was across the road from the Dubai Mall. The reception staff were very helpful with our very early arrival and found us a room as no non-smoking rooms were available as requested.
The location is amazing; we had a wonderful view to the Burj Khalifa from our balcony, 10 min. walking to Dubai Mall. The room was amazing, very comfortable. Enough parking place for the cars. Very friendly stuff.
Worming and relaxing atmosphere It needs to have all sports channels available ART sport or example
- Taxi is always available at hotel gateway - Breakfast is outstanding - Hotel is brand new and looks amazing inside/outside - No breakfast charge for my son whos sharing the bed - Bathroom's Massage Shower is fantastic - Kids TV channels (Cartoon Network/Disney Channel) are great - Hotel is not responding to any emails - Not 10 minutes to the airport, its near 30 minutes - Most of the rooms have a bad view on a construction areas - No sport channels like ART/Jazeera+ - Not close to any shopping mall, nearest one will cost $10 - No hotel's private bus shelters compare with other 5* hotels - Bathroom is too small
Service excellent, roooms very nice and the poolarea
The atmosphere was absolutely great! The staff was as good as the ritz carlton's staff. this hotel was the best we have ever stayed and we will purposely stay here again!
The hotel is in a great location, just on a short walking distance of the Dubai Mall and the Burj Khalifa. It was the ideal location to be. The breakfast is amazing. The staff is extremely professional and helpful (Trimlesh, and others). No free wi-fi in rooms.
the hotel at the centere of dubai and too close to dubai mall & jumirah beach the long long time during chick in & chick out
thank you for your hospitality and i ll try to vist you again
the staff were very attentive position of the hotel and the facilities a lot of building work going on the area
Location is not bad especially in winter since it is close to dubai mall. They have free shuttle from/to airport. Large rooms. No covered route to dubai mall.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
Room, the sea view, facilities and everything about the hotel is good The room rate is very high and gets even higher because they do not include tax. So you book a room for 1500 DR then you will be surprised at the check out that you pay extra 150 each night.
staff was so nice and facilty
The External pool View and Open Green areas and the Sea View was spectacular! The Rooms were very old compared to the proce we had to pay! Price was very much exaturated!!
This hotel is of spectacular luxury.everything we expected from a 5* hotel.will definitely return
Quality of the staff, quality of the services, quality of food, creativity at the middle of constructions.......
Location of the hotel. Beach facilities Rooms are old
got upgraded on arrival - checked to see if we enjoyed our stay
The saff were very helpfull we got upgrade to a suitr very large a comfortable Hotel prices for drinks & food a bit on the high side
Very nice indeed Not the hotel itself but the heat all over the place
What can I say but fantastic....... everything was just perfect.....
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Don't offer breakfast included. Bad service in the check in.
perfect reception. modern accommodations
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
i know the hotel and the service is always very good. the cost.
Beach, room view Somehow slow check-in formalities, advance payment at the booking time
the friendly hotelstaff and the exellent service and facilities
the beach and the kids free kids meals for under 4, its too expensive in high season
This is the best hotel I saw in my life There was not enough chairs outside the enterance to use while I was waiting for my car
I like the location and the sport facillities the cost is high
beach was very nice
View of the Burj Arab from our balcony
Everything is perfect,the staff is very friendly , the beach îs great.Perfect
the bed was very comfortable, staff were attentive and provided good service, several restaurants within the hotel including a pub, close to media and internet city and the metro internet was overpriced and should be inclusive at this price and they blocked skyping. There was also no details available as to how much it cost to phone from the room
In addition to being a real five star property who really insists on excellence in service, there is really everything you need on site. See real good restaurants, a pub, spa, gym, the pool, a large outside lounge next to the pool with live dj in the evenings where you can hang out and smoke a shisha. Many people from outside come here after work or in the weekends. The metro is in walking distance (10 minutes), a great way through move around. We took the "club" package which gives you access to a more private breakfast space, also afternoon tea and evening snacks and cocktails. This is good value, especially if you plan to simply relax and spend much time in and around the hotel. Depending on what activities you plan to do, the tcom location may not be the best.
The price was excellent. The location is perfect for Internet/Media City/Al Barsha. The room was very clean and comfortable. The food was very good value, the breakfast was delicious and the staff all extremely helpful. Highly recommended WiFi should be included in the room price even if that means the room price is increased
Very friendly and professional staff throughout the hotel. Excellent place for a business trip.
The Terrace Room Service Response was slow
...friendliness and helpfulness of the staff. They were all soooooo pleasant. We were made welcome and comfortable always. ...the selection of goods in the Gigilou......little store. No souvenier type items at all.
the room and lobby are nice Hotel staffs
Amazing, thats all i can say.
The comfort of the rooms and the outside terrace bar. needed food to be served later in the evening
The delay in check-in procedures
Staff was excellent and treated us like vips. We got a room upgrade to a gorgeous suite. Very spacious, almost like a 1 bedroom apartment. It was the most comfortable bed I can remember out of my home. Thank you mr aniss - Reception Although the location is in the middle of construction area, tecom, its still very central to get around to Mall of the Emirates, Dubai Marina, etc The hotel also provides complimentary shuttles to beach, shopping malls etc. Nothing. Rotana, true to its reputation, excelled in every way. I also enjoyed a fantastic spa treatment with a well trained Filiphino lady. It just was the cherry on the top. This hotel comes Highly recommended.
Value for Money. Perfect! Nothing
Helton Hotel is comfortable to stay and all entertainments facilities available I expect that internet service is complementary
Location. In surrounding rooms, staff started construction at approximately 9am on a Saturday morning. No apologies from staff completing construction or at the front desk when we mentioned it at check-out. Have stayed at this hotel twice already (repeat customers), but will not likely do so again.
Large car park facility..Swiming pool..location.. snack bar and mini bar pricies are quite very expensive.
it was very nice the view It's the only hotel in the world where they extra charge you for cleaning the rooms for 10% and it was very unplasent that in the day we had arrived they demand an deposit of 500 euro per room. And everything it was verry expensive. For expl. 1can of coca cola in hotel was 20 dhs and acroos the street was 1.5 dhs.
Hotel room, and resturants THe hotel staff are no updated with what's going in their hotel, for example, I asked three staff in the hotel about the sauna which is located in the 1st floor, everybody told me that it's open, when I went over there ot was under renovation, (the news is not spreading propperly arround the hotel staff)
The location with own private beach and great pool, also the upgrade to include breakfast, snacks and drinks Loved everything especially the friendly staff
Location dated hotel and decor in comparison to surronding hotels and area. needs updating
Services was good At 18 September when I've checked in, from my credit card(VISA27819) have drawed down 1800.00 AED as deposit.
I liked everything about this hotel. Had the most nicest and friendliest staff. They were very welcoming and great! The resort was super nice and my stay for the week was very comfortable.
Staff are brilliant and can't do enough for you. Cliched but still true. The small bar near reception when not in use was a bit dreary - we were sent in for a coffee - while our room was allocated.
Buda Bar Yes , the room wasn`t prepaired well before I checked in , the ac was not woking ,the wieght maschine was not working .....etc
A fabulous location in the heart of the Marina with easy access to nearby shops, resteraunts and beach. A beautiful hotel where the service is impecible. The club klounge facilities were fantastic - definately worth the upgrade to the club room
The staff are excellent and they always strive to make customers happy, from the minute of check in and during all the stay. I didn't like the noise of constructions during the day time. However, the hotel staff did make me happy by changing my room to the other quite section of the hotel.
The service and kindness of hotel staff. The noise! They are building massive building right in front of hotel, construction site goes on 24/7. No piece. Makes windows dirty/dusty and impossible to sit outside and enjoy "marina" and "sea" view.
Really comfortable room, we were upgraded to a suite. All restaraunts excellent but expensive.
Best service ever
The staff was so nice and even got an upgrade at the hotel, The hotel provided a birthday cake,none alcoholic drink,birthday greating card and flower free of cost for celebration. The in room restroom does not has (shataf) as the public restroom.
i liked the beautiful veiw of the palm jumirah and the comfort bed with the spacious relaxing room
They treat us very special ...Thanks for that, and when you mentioned breakfast was included?, You didnt cheated us because it was included not like the other site I booked before, they mentioned in the net that breakfast was included , when we went to the hotel? It was not included... Booking.com is the best !!! excelllent None
Excellent Quality Payment system for credit card was very onerous. check out took 45 mins. As they have a lot of international travellers they could do more to be supportive in such cases.