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this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
Great view of the city, close to train station, great employees , great atmosphere
staff very friendly and servicable not children friendly ie. not much for children to do ie. activities and also TV did not have any children's channels
Room was fab. Very clean and good location to Dubai mall and airport Hotel transfer was v expensive. Hotel staff tell you excessive price for taxi trip and then get you a driver. You don't realise you're being ripped off until you get into a metered cab. Insist on a metered trip every time and just get s cab from airport.
Very good room. Everything was perfect.
Fantastic view from our balcony of the Dubai Skyline & Burj Khalifa. Wonderful! Room was very clean & spacious. Hotel provides free transfers in the morning to some of the highlights on a weekly schedule. Very efficient. Trying to get into one of the 2 elevators is really only a problem in the morning around check out time. Other than that we never had to wait long in the week that we stayed here.
the enviroment of the room
Our stay at the Majestic was perfect it was our first visit to Dubai and would definetly stay again at the Majestic. It was easy access to the shopping mall, the Old Dubai and not far from the Airport. Top marks
This was my first time in Dubai so I wasn't aware of how big it was. I chose this hotel cause it was in my price range and it still had a nice long pool. Once I got there the pool did not disappoint! It was very nice with shade and sun, full service and quiet! The staff here we're very friendly and helpful. The was great, much better than other hotel breakfasts. The room was large and so was the bathroom. I didn't try the restaurants at the hotel but they were always busy so I'm assuming they were good! The subway was right down the street. Overall this was a great place to stay and I would highly recommend staying here! The bed was a little hard and the room had a funny smell. I had mentioned to the staff that it was a little warm in my room and I attempted to turn down the AC but that didn't work. I think the building is climate controlled and it was a little warm for me. Also I didn't appreciate that they charged me to print out two pages worth of vouchers for a tour. If you are familiar with Dubai and you know the Bur Dubai area then this is a great hotel. If you are not familiar with the city then realize that this is in the old part of town. The new/modern part of the city is about an hour away with traffic. Although it is close to the subway it is still very inconvenient to get to the more tourist areas.
Room (1712) was very clean and comfortable, with a fantastic view. Buffet breakfast was excellent. Location of hotel was great. The bath towels were small and worn.
It definitely needs to be reface, remodel
Hotel has many facielities how to spend time there, swimingpool, rock pub, few restaurants, you will not be bored there... somethimes longer waiting time for lift, but it was not so "terribille"
Its normal nothing specific The voice & sound move from room to room
Very nice hotel with all facilities and luxury staying
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
very bad experience. nightmare . ruined my calibration and my weekend. the worst hotel I have ever been to. I booked to calibrate my anniversary and my wife's birthday. We agreed that I shall check in and after one hour I leave the room to prepare a little arrangement for the occasion and they confirmed that to me. I left the room and returned after mid night and they didn’t do anything in the room and all their promises were not met or delivered. Big disappointment for me and defiantly my wife was very disappointed from me ..
I like the servece for the staff .. evry body there felling you ,, you are speciale The breakfast buffet is not match with hotel .. need more selction and kind .. the sweet is bigger than ather ..
I travel a lot and get to see many hotels, at this hotel they have thought about everything. Perfect place, very nice rooms, service impecable, love to come back!!!! Bravo!!! Being about 10 away from the city, location is Ok
Very fine hotel, as what you would expect from a Raffles, Breakfast was awesome, however, the internet in the rooms was very slow at night, I would highly recommend this hotel to everyone, and I’m planning to take my family there shortly. Internet connection.
Large rooms with a great view of the Dubai skyline. Unlike some of the other hotels, Raffles includes Wi-Fi in your room rate which I think is the right way to go as most people have internet access at work and home. The staff were very friendly and helpful. It is connected to a large mall and so you have easy access to all the stores and restaurants in it. The metro station is a short walking distance from the hotel. It is definitely a hotel I would come back to and recommend to my friends.
The size and design of room, the politeness and friendliness of the staff. The view from my room and also the new "Red" bar... Nothing
Overall first class..and they made up for the room not being made up one evening...restaurants very good...proximity to wafi mall very good. No not at all I like the chain
i booked signature room and the upgrade it to suite :) - friendly staff- fast check in location is too quite
The room was fantastic! The staff were great and the pool, pool bar and restaurant were all really good. We stayed there as part of our honeymoon and the staff went the extra mile. We checked in at around 3am after flying in from Mauritius and the hotel, knowing we were on honeymoon laid on Champagne in our room and rose petals on the bed and around the bath. Only slight things. The room rate has an additional 10% tax but also another 10% gratuity which I haven't come across before and personally think is far too high. I like to tip 10-15% on extras but not on a room rate. I can't imagine the staff would see all of this and when else would the size of a tip be greater if you ordered late or in busy periods (both factors which would push up the room rate and therefore tip in this instance).
Staff were very good and the service was also very good I did not think it justified the price
everything was in excellant order
The excellent behaviour from the hotel staff.
A really nice hotel. The staff was very grienend. The room and the pool were very nice. The view was amazing.
the room, a suite deluxe, was really big, and comfortable. The view from the roof is amazing, specially the evening, in the swimming pool. It was not easy to find the hotel, because, when i stayed there, it was brand new, and nobody knew about it, even the Jumeirah beach hotel concierge. some technical problems due to the youth of the hotel (bath leak, TV settings), but no big deal
A New Hotel an exellent price and location we were all very happy with staff and I would have given this hotel and staff 100% it was spoilt by one member of staff at check out checkout We were all very impresed until check out a member of staff with no knowledge of her role we recieved no reciept for deposit and hotel latter called me some 2 hours latter asking if I had checked out .When asked what the problem was we were told I am new
What i liked was the staff were very friendly,helpful and the location was excellent it was in the santer of the city. The housekeeping didn't clean the rooms very well.
Was a great hotel and excellent value for money. Staff were very friendly and accomodating.
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
location and cleanest mini bar is very expensive
Quitence of the hotel Housekeeping was only towice a week.
good value for money n.a.
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
everything was okay, thanks to all staff nat at all
Everything was great and all staff took pride in their work. NO!
I actully like the swimming pool I didn't like Gym
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
Location.so many restaurants around the hotel in five minutes walk.especially there is a Chinese restaurant with good taste and price.the hotel has free shuttle bus to the kite beach and Dubai mall The swimming pool is a little bit small
Location was prime. rooms were clean. Slightly older in terms of decor and furnishing the club/DJ nights at the hotel, keeps the front of the hotel overly crowded and during that time valet becomes difficult. Had to park the car myself (which is not a problem) but to wait for all those who came for clubbing to park slowly and jam the parki
Shower was nice I had to pay unexpected money on check in.
The hotel had a nice lobby and fairly good selection of restaurants on site. We were charged a AED 200 deposit on arrival and were told that it would be reimbursed when we checked out. After reviewing my cc statement, this reimbursement never happened. Location isn't ideal. Definitely not a 5 star hotel.
location was great. within driving distance to everything The room we were given was over the club house which became apparent at night--loud music. Be selective about the room you get assigned. Don't be afraid to ask questions.
value for money the bad smell at the lobby
The friendly and helpful staff plus such wonderful rooms, made this a very very pleasant stay. The cricket match outside on Friday morning was so so entertaining !! I spent too much money...............
brand new not a good location for Taxi's, you have to wait long time
big room, good bed, quiet to sleep location of hotel is very bad.nothing in nearby for walking.no panorama .no special facility ,no free internet in rooms,loby is not nice and like two star hotels.Name of Sheraton should be removed from this hotel
the comfort and its location is very good. The bar is also perfect. parking is a problem if you have your own car
Myroom was very clean and relax.Room was "A"class ,eventhoug it was classic room. -
As I my self a customer services expert and running an office in a multinational, I must commend cs level of your staff. No Pakistani News Channel.
stay and food 1) Ambiguity in taxes 2) Breakfast not included and had to pay extra , should have been explicit while booking.
Brand New Hotel The In Room Menu has very limited choice
The good status of furniture. I didn't hear any kind of noisy in my room.The length of the room is very good comparing to the room value. The width of room is 4 meters.
Everything didnt stay much long to suggest
The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience. The worst hotel in Dubai. The rooms are dirty. The staff is not efficient. The breakfast is poor and very expensive. There is a lot of noise in the corridors made by the staff. The housekeeping doesn't remake properly the room. It was a bad experience.
Location very good. Friendly and efficient staff. Very good buffet breakfast. Highly recommend hotel.
Everything. The room and the staff. Not applicable.
New and comfortable furniture No restaurants or bars
The staff were very polite, responsive and welcoming. The location works well especially for the shopper and for obtaining taxis at most times of the day. Breakfast inclusive in price good value. The internet was not included which for business suites is not so clever plus having bought the service the speeds were slow and the service often hung-up forcing the user to check out and check back in several times in a session. This is a key service for businessmen and needs to be spot on.
value of many is excellent as room is so spacious and location of the hotel is near many sights
a very luxurious room with modern furniture
Really big and nice decorated room - price/quality is excellent This Hotel does not serve alcohol
The professionalism of the staff, the size of the room! The location above the Burjuman Mall was very convenient, as you didn't have to venture outside into the heat to go to dinner. At the very end of our stay, there was a plumbing problem and we ran out of water so out of 2 of us, only one of us could have a shower. And right before we were flying out on a 13 hour flight! A slight inconvenience.
The size of the rooms and the cleanliness was outstanding. The parking issue is solved by the vallet parking. Access to the mall was very usfull and effcient. The metro station is very close (2 minutes walk through the mall).
Friendly staff,good room design and great breakfast buffet .Location excellent.
rooms, staff, food. its hard to find taxi
i like the room size ,swimming pools for the kids ..... Smell inside kitchen was not good ,rooms service and food was very bad ,no any child meals ...
Rooms are lovely, great decor, good for families and couples. Location was good, just on the outskirts so no traffic to deal with but still handy to shops etc Breakfast was a bit disappointing.
well furnished , despite it is located in Dubai close to main roads , but to get to the hotel is not easy , it is away from shops , no near grocery away from taxis , it is like in mid of desert , receiption staff disorganized , they kept my ID with them after I left , I came back to collect it ,swiming pool heating system was out of order ( water was cold ) ,serivce was slow , I asked for baby bed 4 times before I got it , I think alot of choices much better than this hotel money , location and service wise , but it was just bad luck
The room was confortable fully occupied the swiming pool is clean with nice design the staff in the reeiption area and in the swiming pool are very helpfull with good custumer services The only negative point during our stay was the breakfat was very poor
good , our boss prefer no
in the hotel chocorosh and ants
car parking the restaurant is not very good service & food
clean, calm, beuatiful. no available resturant or food order after 10:00 pm.
The kindness of the Staff No
Location was relatively close to shopping, grocery store for snacks, and misc. items. Free parking. Very live for a younger crowd. Would definitely stay there again. Have to pay additional government tax per day once you get there. Extra $3 per day. But can't really change that.