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Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
Very Clean and it looks new
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
every thing was great
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Food, and very helpful staff.
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
Near beach, big garden Some hotel staff not friendly
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
I need see view room hotel restorant
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
Construction works at night behind the hotel
near shopping and airport, very friendly and comfortable
The rates are higher than the other similer hotel apartments in dubai.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Very comfortable and clean and good services
Everything is nice there
Every thing was just great, we felt very at home which was nice. Nothing
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
japanese rest is exccellt
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
Location, it is in the heart of the city.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
in general i liked it
food was not fresh!
i liked the way they are cleaning the appartment,it's really clean and if someone tell the opposite that will be not fair.the statt is very good,they were very comprehensive when we extand our stay especialy through booking.com.
Good size apartments, comfortable beds, reasonable facilities ( Gym, swimming pool, room service) - good value for money Room facilities maintenace was below standard (leaking shower, dirty tiles in the kitchen) but not that bad.
spaciousness of the apartment So called "fine dining restaurant" - food of poor quality and the same place was used for the buffet breakfast - no ambience. The pool was just outside the dining area and guests were swimming with their clothes on when we went to dine in the evening - we were the only people in the dining room! Taxis were almost impossible to get from the hotel.
Quiet place, good location near to Deira City Center, appartments are spacious but a bit expensive when adding the Taxes to the real price. N/A
the space of the apartment and comfort the three bed room apartment has double bed in 2 rooms and a twine bed in the third room ,should be one double and 2 twine rooms
location the hotel policy
the location v.v.v. good gust 50 m to the metro staition and 100 m to citycenter mall .. its clean and nice for family the airport transfair to hotel they dont maintion its free or not so i dont take it .i wish. the price can be less more
nice and welcoming i will come again
The service was outstanding. The breakfast open buffet did not have many varieties and it's not included in the fare.
pool open from 7am to 10 pm which is great especially in the hot summer season when you cant stay long there during sunshine hours. staff is very helpful and friendly. huge variety on food for breakfast. wifi was there but did not really work in our room. signal too weak. was working well in the lobby.
Shower was too small
Plesant visit to metropolitan place Dubai hotel, I was suprise at shuttle service to and from the airport. I stay at other hotel which have shuttle service free. I enjoy the first time their but I will stay at a different hotelwhen I return for new year, free shuttle service help with my decision on what hotel I stay in. I just wanted to try a different hotel and I should have , I should have went back to my favorite hotl in Dubai
the location is nice; very close to many necessities. The price is somehow acceptable. The receptionists are unprofessional and try to hide dtails to guests which is a weakness in my viewpoint.
Felt very comfortable as a female traveling alone. Good service. Close to the metro. Nice pool.
Rooms and staff are good The bath room is veru bad, water flow is slow and some equipments are not working
Great Value. Loved the newly refurbished pool. Lots of workout equipment. Big clean, nicely furnished rooms. The buffet breakfast is worth including in the room rate. There were many choices with some variance. The staff was attentive all around. Our room was cleaned each day while we were at breakfast. Decor is pleasing to the eye. Very quiet and got the best night sleep in a long while. Close to Union and AL Rigga Metro stops so easy to and from airport. Amazing Value. Obviously we enjoyed our stay, The only negative I could find is that the workout equipment could be cleaner.
Room smelled like mildew.
The rate I paid is "very very good" considering the 5stars hotels rates in Dubai . Should the rate have been as high as other 5stars hotels in Dubai I would have selected another residence for my 3 nights . The location of the hotel is not bad but it is also not good .
The front desk stuff was very helpful and especially the Exective floor manager was excellent source of information!
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
Location A bit pricy, but so are allmost all of Dubai's good hotels!
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Being beside the shopping mall
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
shopping because it's next to the city center mall
The comfort of the bed..Filipino show..The buffet..Location from the mall close by..See thru glass in bathroom.. The taxi there in hotel driving Lexus..Neva said price for airport.. but when we arrived there he tried to say 75 AED...Wasn't paying him that at all..
Modern and clean. The room seemed to be well stocked with items in the bar. Free internet was provided Reception desk charged a deposit which was supposed to be deleted after I paid in full. Will wait and see if the charge is ultimately removed.
The staff are always ready to serve. The shower is really small, if you are tall you will have a hard time to take a shower.
The Front Desk staff good and helpful. The Hotel security is good. The hotel has a choice of restaurents. Toilets and Taps are old and need to be replaced. Rooms privacy poor.
very good service, friendly staff, no surprises
Good location, nice view, good choice of restaurants unable to control temperature of airconditioning in room - too cold, poor service at pool area
limousine service from the airport,tour advisor was very helpful once we realised she was available, club breakfast and cocktail hour were excellent room was subject to noise from adjoining room which we beleive was from call girls
Great restaurants and bars; helpful staff; good location; seamless, unobtrusive service
coffee machine at room, air port service We had private check in and used that opportunity. However it turmed out to been less hospital and forthcoming compared to reception on 1. floor.
My stay in Radisson Blu hotel was very pleasant and comfortable
Proper hotel. Extremely friendly and helpful staff.
Fantastic views of the creek in the evening, walk to Souks, Friendly Staff, Food excellent. Definitely return oi this Hotel
I loved everything about this hotel. Honestly. It was within cheap taxi rides to all the souks in Deira. Bus options to these souks were also available but we tried to minimise walking in the heart. The hotel is also 3 minutes away from the metro, which linked us to new Dubai. Service was excellent and I'd recommend the breakfast option. Nothing. Great experience.
Friendly & accomodating staff and service. Food. Provision of addiontial services such as facilitating desert tour.
There was a shallow pool that was great for my 2 year old. Room service wasn't bad either. Multiple members of the staff refused to rinse out my son's sippy cup, the first where the staff in the restaurant telling me to go to room service, then the front desk making excuses about how they couldn't do it. I did make a complaint with the manager who said he spoke to the staff and it was unacceptable, but it could all be lip service.
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
Comfort of the room long walk to the lobby / restaurants
Quiet, peaceful nature Iso;lation by walking to any comercial services
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
pool price of the spa
great service very long walk to room, extra for internet, no wifi in room
Loved that it was not a high rise tower and felt very relaxing and quiet and yet only 10 minutes from the airport A bit far from the beach was the only drawback
The friendliness of the staff was remarkable! Check-in was confusing and unclear. I sought to chekin at the front desk and was directed to the lounge and no one there helped me and I ended up goin back down to the front desk....then back to the lounge where I was finally checked in. Just a little confusing as to what the process was.
every thing was good
Good location near where we wanted to go to. Room smelled of smoke and sheets were damp. Brasserie food was poor.
Good service, friendly staff and pleasant surroundings Breakfast was ample but unfortunately rather cold
the hotel was accessible
The executive lounge facilities and service was beyond expectations. Roof top pool very comfortable.
The courteous staff particularly as I arrived after mid-night and the willingness to help with diverse arrangements.
The room. Room Services and very poor breakfast restuarant, also swimingpool was closed.
Fantastic hotel staff, good facilities, close to shopping, bus to hilton beach hotel
Courteous and very attentive staff. Slightly longer catch a cab during rush hour. But they have private cars available that cost slightly more than the regular cab.
The location is excellent being in Deira - with all the shopping and restaurants close by. there are a couple of shopping malls within 10 minutes of the hotel and plenty of restaurants. The hotel offers excellent views of Dubai creek and the rooms are ultra modern. Check-in times are slow with a shortage of staff. If you don't ask for rooms with a view you are relegated to rooms with a view of the parking lot. The hotel also tries to get you to use their taxi service which is twice as expensive as the regular Dubai taxi
friendly staff, good location, good serices long chwck-in and check-out procedures
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
interior design of the room no entertainment
i like all hotel staff no
Yes I like the this hotel , easy acesss , good staff , clean rooms no
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
relative quitness the pool was very small
The accessibility to nearby areas and location. Nothing!
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
Outstanding customer service and interaction from Staff namely Arefa and Evgenia thank you.. N/A
everything was good car parking is not organised i gave the guy the car key and he left the car and the key inside out side for like 15 minutes no body close to it , its not safe they need more staffs for car control and they always say wait either for car or lauggage
Everything is xxxexcellent Nothing
Large Rooms and Goodm Customer Service. Excellent Indian Restaurant. Some elements of room service poor, such as missing towels and then a toilet flush not working as it should.
Comfort, value for money, typical Taj hotel hospitality, spacious rooms, great bathrooms. The location is a little dreary.
the location no
the indian resturant you have to pay for brake fast if you need it to served at your room even if your reservation include brake fast
helpful, friendly and courteous staff. spacious apartment room. good location to wander about and near to transportation, n.a
location is good atmosphere is not so good how ever the furnture and smill is sooooooooo bad there is a bad smill thats why didn,t countiue on my stay at this Hotel .. Satsf are so coaprate and frindly thats a good thing of it it need to re fabreshed smill of the app and not clean
Tennis court and squash and also good spa facilities cleanliness of Galleria rooms are poor
We were very happy and we really enjoyed None
Hotel Staff were friendly and professional, good range of facilities, liked the Central Location, impressive views of the Palm Deira, and the Cruise Ship Port of Dubai and the Dubai Skyline.
The staff were attentive and helpful at all times, to ensure we had a pleasant stay. The apartment was large and spacious and accommodated six of us with ease and comfort and everything worked as it should, eg air con/appliances. We did not have a hairdryer but one was found once we asked. The pool on the 30th floor for residents is lovely and the lifeguard attentive and fun with the children. Views from here were great and although close to the airport, there is no noise problem whatsoever. The Hotel pool was pleasant, if rather small for a hotel this size, so we would recommend using the Galleria's pool. It is possible to order food and drinks there. The poolside bar at the Hotel is very nice with staff who really make you welcome The only negetive for us would be the location for getting across the Creek. Taxis are on hand all the time, but the traffic made the journeys seem longer. It is for this reason only that we would choose not to stay here again despite the fact we would love to.
Size of the rooms. old , not many amenities , the Mall isnt what it used to be.
furniture are very old and does not meet standard of hyatt regency hotels that i know. it is very low quality
the hotel is good but old non
Good for children to play in playing yard at the hotel and other facilities. Parking with tickets and eventhough it is free. Also some time parking is full during Cinma time.
The willingness of the staff to help. The hotel being very new the staff still requires some training but I am sure that they will improve quickly. Also, some arrangement should be made with a taxi company to accommodate a client so that he does not have to wait too long for an empty taxi.
Excellant reception, clean and spaceous room and parking facility.
The location was ok. Rooms were decent, although I would not rate it 5 stars. I had just come from the Sheraton on the Creek where I was attending a conference. That was a true 5 star (a little more pricey). But Samaya does not compare. I also stayed at a 2 star Holiday Inn Express on the same trip and felt that was a better experience than Samaya. First of all, I booked through Kayak. The detailed description clearly stated free wifi in a few places. When I arrived they said that I had booked through a travel agent and would not get complimentary internet. I had to argue for several minutes, talk to someone in customer service and email them the booking description before they gave it to me. Then the safe in my room did not work. They said someone would fix it but they never did. Then I asked for a wake up call at 6am. At 6:10 they had not called so I left. When I returned they had deactivated my card. When I went to get it reactivated they yelled at me for not being there for the wakeup call. I explained that they had been late. They agreed that they sent someone late, but they said I still should have been there for the wake up call. Finally, I requested the concierge to book me a taxi van (specifically a van because I had a large piece of luggage) to the airport at 7:30am. When I went down at 7:30am they had not called. They called at that time, and I had to wait 20 minutes and was late getting to the airport. Also, don't bother taking the shuttle to Deira town center. It took about 20 minutes and was not on schedule (maybe 5 minutes and 12 UAD by taxi, just take the taxi). This all happened in 2 nights stay.
There's no alcohol in the mini-bar or elsewhere in the hotel. I thought 5star hotels had to serve alcohol.
The room which I got was hughe... with its own lounge. Very nice. Great view. The roof top Swimming Pool is great and sporting facilities are o.k. Internet is free in Lobby but kicks you out every 30 min. Internet in room is expensive.
the hotel location is in a coll place with out any noise , and the hotel cleanliness is high appriciated i feel that some of the hotel staff are serouse all the time with out smiling
We liked most the view of the creek from the room window, the fast service from the staff & its location in the middle of Dubai down town
location of the hotel was very good The size of the room was very small,i was not comfortable in the rooms at Samaya.in All price wise this hotel is very expensive as compare to other 5 star hotels.
Its a brand new hotel and all services are in great condition. The location of the hotel is closer only to the airport, however the taxis do not know the route to the hotel well. Found difficulty finding the hotel.
Room cleanliness Few entertainment options. Small swimming pool
very good value for money, the best choice for biz people who can save good amount of money in a very good hotel. staff very very kind and helpfull for the price i paid, nothing bad to be mentioned.