Pros: Fun car. Great experience and easy process
Pros: They were closed, like out of business.
Cons: Using a company that was in business.
Pros: The woman at the car pick up window was very friendly and helpful
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
Pros: The staff was friendly.
Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
Pros: Easy pick up and even easier drop off
Pros: drop off was fine
Cons: Saw an over charging me $450 on my 2 day rental without a reason
Cons: Everything was perfect
Pros: The pickup and drop-off experiences were both great; there were no problems with the vehicle, timing, or otherwise.
Cons: Something that could have been better was the communication with the desk from off-site. After receiving word of a flight delay, we were unable to get an answer on the phone from the desk at the airport rental counter.
Pros: Would like to discuss what happened at the counter when I picked up the vehicle
Cons: At rental counter I was told that my drop off location was permanently closed. The agent switched me to a Budget car.
Pros: Staff was very pleasant and helpful
Cons: First car we were given was all dented and smelled on inside. Second car was better but still was dented. Seems quality and cleanliness of cars is better at other rental companies I have rented from previously (Dollar/Budget).
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in Richmond.
Payless has 1 car hire location in Richmond. Take a look at our Payless hire location map to find the best car hires near you.