Pros: Staff was friendly and helpful
Pros: The staff is GREAT! I will be back if I ever need another rental!
Cons: I definitely recommend ENTERPRISE❤️
Cons: The car reeked of air freshener. They tried to cover up smoke smell. Didn’t work.
Pros: I appreciate that they had adapted for the pandemic. I felt safe with the process and the rental.
Pros: I didn’t like anything, we reserved our car for 8am, and 10am we were still waiting for them to bring a car from another location. Not only did we miss our flight from DC they gave us a car that was like $28 more per day and expected me to pay the difference which I couldn’t afford. You guys ruined everything and even made us arrive a day late for our vacation. When you’re on dialysis traveling can be extremely hectic & you guys made it ten times more difficult for a single mother trying to go on a trip.
Cons: Only book the cars that you have, we wasted so much time waiting on a economy sized car only to be hit with a 2 door Camero from another lot that we couldn’t afford. You seriously ruined my 1st solo vacation with my kids, nothing went as planned after we didn’t have a car to get to the airport. I seriously can’t think of any way it could’ve gotten worse. You made me look unreliable to the 2 people that were looking up to me for a good time.
Pros: Richmond airport was wonderful. I was supposed to pickup in midlothian and the place did not let me know they closed at 12 so I had to pay double to pickup at the airport.
Cons: Fix the problem at the midlothian location.
Pros: nothing did not rent - vehicle not available
Cons: your commitment could have been met, vehicle not available.
Cons: I wasn't even able to get a rental from enterprise because they told me last minute that they needed a credit card instead of a debit card even if it could be run as a credit card which left me carless. I wish they would have told me that from the beginning. I will never book with them again. It is unreasonable especially since they are more likely to get their money through a debit card. They weren't even willing to work with me at all and told me to go somewhere else so I got additional insurance coverage for no reason.
Cons: I didn’t even get to rent the car because I didn’t have a valid pay stub that was valid for the last 30 days prior to renting. But due to COVID-19 that was impossible considering I was laid off back in March. Was told a bank statement would’ve worked but Enterprise doesn’t take that as a “proof” anymore so I’m not even sure what the point of telling me that was.
Cons: If I were Kayak, I would stop selling Allianz insurance with Enterprise rentals, they don't accept Allainz, so you're basically making people throw money away. I didn't appreciate that very much. In fact, I've been spreading the word.
Pros: Staff at pick up was very helpful, but it was one guy with a long line and broken printers. Took awhile to get out of the garage.
Cons: Receipt would not print or come via email so was stuck in the garage for 20 mins.
Pros: Drop off was very quick and easy.
Cons: Pick-up was very inefficient multi step process. Couldn’t get a printed copy of agreement. No choice of vehicles.
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Enterprise in Richmond.
Enterprise has 10 car hire locations in Richmond. Take a look at our Enterprise hire location map to find the best car hires near you.