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location poor business center (only 1 computer, tiny) poor barkeeper in Grand Cafe: did not know his sherries nor acquavit: served both different sherries and aquavit than asked for. door to french balcony could not be closed properly letting in a lot of noice during the night.
location was great. breakfast was poor and needed to wait for the coffee very long. Rooms need renovation badly.
I liked the location of the hotel it was very central and the staff we very friendly. The foo was good and the hotel was very clean
The location there has gone a lot of things wrong for us at the grand hotel unfortunately. there has not been room cleaning the whole weekend. the video system dind't work proper and this could not be solved. the spa we couldn't make use of with our 2 1/2 year old, because he should be 3 years. unfortunately they could only inform us about this after we were dressed in our bading suits. the hotel staff wasn't very cooperating.
The carpets in the lobby were lovely! The staff at reception when I checked in were not very helpful. I was waiting to be attended to and they dealt with three other people who came in after me. There was also three fire alarms going off in the afternoon. Each time I followed the fire instructions and went downstairs but there were no staff there to advise me when it was safe to go back in or what had happened. When I was leaving via the stairs the third time, there was a workman vacuuming the staircase and he told me not to worry and that it was nothing. Not a very professional attitude from any of the staff.
Comfort, breakfast Noise during the night from outside.
This is a warm hotel which seems to appreciate its customers. The room was an elegant modern design filled with quality. It was attractive and stylish and contained a very comfortable bed. We really liked this hotel and will stay there again.
Nothing. Not as represented. Old Hotel not kept up.
Excellent Hotel and superb staff
Friendly staff,nice room and very clean.Good location. We decided to have a meal on the night we arrived in the dining room,waiter said how good the food was,he took our order and we ordered a bottle of wine then he returned to say all that was available was a burger.Not good for first impression.
Very slow/non-existant Room Service.
Breakfast buffet was nice, good location Didn't really have air conditioning -- our room was really hot which was disruptive
The roof bar and the location with a nice walk to the city center.
The staff were extremely pleasant and helpful. The swimming pool and sauna had free lockers and plenty of fluffy white towels. The breakfast was absolutely amazing. I would definitely stay there again and recommend it to others. The booking details were totally correct. Thank you. No.
Stig the Receptionist at front desk who tried to rectify the problems with our rooms My wife and I arrived on the 17th August 2015, and on attempting to check-in we were told the "computer system" was not working and therefore we we not able to check in. We were told to either wait (they could not provide an estimate on how long it would take). After a 15-min wait we were checked in "manually". As an American Carlson member, I presented my Club Carlson Gold card, but it wasn't accepted because my trip was booked through Kayak! Nevertheless after a short delay we were in our room. Immediately we noticed that the carpet in the room was dirty, and there were 2-single beds (as opposed to a double as we booked) Credit to the front desk staff who promptly reassigned us to a "newly refurbished" room. The room was a marked improvement over the last, and we happily settled in; unpacking our suitcases and preparing for an afternoon of sightseeing. On return in the evening, we prepared for the night and around 20:00 we tried to lock the door. The door lock did not work. A call to the front desk and a couple of minutes later someone from maintenance was at our door. I explained that the door wouldn't lock from the inside and he insisted that the lock was working. I was a bit taken back by his curt response, but nevertheless invited him to try. What followed next had me flabbergasted! The maintenance employee closed the door, and using his body weight proceeded to to yank on the door handle until he could engage the lock. Curtly he replied, "There it is locked". I attempted to unlock door by turning the lock itself and when I couldn't he demonstrated how to unlock the door. Standing on his toes and again using all his body weight he pressed down on the door handle until the lock disengaged. Again the curt response, "There it is unlocked". I couldn't believe it! Visibility annoyed at this point, when I pointed out that locking the door in such a manner would be a fire hazard (not to mention my wife will never be able to unlock the door if I locked it), he suggested that I actually didn't need to lock the door as no one from the outside could get in without a key. In response I stated that any member of staff could enter if the door was unlocked, to which he acknowledged was true and said I could either call the front desk to arrange a new room, lock the door as he demonstrated, or leave the door unlocked; but there was nothing he could do to fix the lock. Another call to the front desk and we were offered a room on the 20th floor. So after repacking we moved to our 3-room for the day. From then on the only issues we faced were with our room keys. Every time we left our room, the room key would not let us back in. So we had to make our way to the front desk where they would make a new key. Every time without fail!
Very nice breakfast in nice room The interior of the rooms is "dated"
Breakfast The room was old and not entirely clean, staying at this hotel was a true disappointment, not value for money at all!!
exceptionally good was the breakfast, very wide variety of anything you can wish for and great service( michael from the brekfast service was very helpful and gave a great service!). also the view from the hotelbar is great! the "business class" rooms were a little bit old fashioned and run down, but clean and everythign was there.
We don't know what we would have liked because our reservation was cancelled on the morning of our flight to Oslo because of a hotel workers strike. Obviously, we didn't like the need to find another hotel at the very last minute.
The staff was excellent - they helped me recover my kindle when I accidentally left it on the airport shuttle. They also helped me with directions and provided assistance in finding my way around Oslo. The breakfast buffet was very good as well. Room temperature was a bit warm for my taste - the ac was apparently not on yet (early spring), so I could not make the room cooler.
I stayed 2 nights for a city break and found the hotel fine in particular I found the sauna a welcome relief after touring the city all day. The breakfast buffet had everthing you would want with good quality ingredients. It was a good location just a 5 min walk to the main street karl johans. my only fault was the room was a little small (twin queen were 2 single beds although comfortable) with no tea coffee making facility which is a pity especially when walking around the city all you look forward to is a warm cup of coffee to relax in your room, the hotel lobby was dated the chairs were quiet worn and the leisure facilities (pool) was freezing!!
Great hotel with fantastic location in the city center. Everything nearby. Staff is extremely friendly and help you with all your questions. Especially the bell-boys at the entrance. The restaurant in the hotel (Theatercafeen) is the most famous one in Oslo and also very nice to have a diner. a lot of business people. Cosy restaurant on 1st floor (Gourmet) and nice lobby-bar for an afternoon coffee. Free use of computer, printer and internet. Facilities in the room are super. Fantastic view (ask room on higher level). Would certainly visit hotel again for a next stay. Oslo is very very expensive...but that is in whole Scandinavia.
Breakfast The bad was not clean and in the room was pretty cold.
Most appreciated was the polite and efficient staff
This hotel has all the needed facilities and is perfectly located in the centre of Oslo. Despite agreement there was no early check in possible and no coffee/tea facility available. The TV was also very old.
Breakfast according to expectations with Norwegian touch.Magnificent view on the National Theater (front view) is worth asking for. City center location with access to all nearby landmarks of the city center. Room was rather cold (no temperature control possible).
Alt er på en viss god stabil nivå Astronomisk pris for å brke internett i lobby.
Breakfast was great Rooms were small, pillows were terrible.
Yes, good location and good breakfast
Nice location in the middle of town. Didn't have any problems during my stay. Hotel room is basic but clean. The breakfast selection is huge, and I think typical for most Scandic properties.
Best location, good breakfest
Amazing breakfast (included everything), very clean, great spot, exactly downtown, very helpful and polite staff, It was my first time in norway so i cant compare with other norwegian hotels, but this one seemed amazing.
The breakfast was quite good. The rooms were not clean properly (Dust and hair). Carpet was filthy. Water boiler was unhealthy. Due to an extreme noise level our first room (9th floor) was changed. The bed was uncomfortable and it was very difficult to sleep two persons in it, being way too soft. The extra pillow in the cabinet was full of hair. The lunch/Xmas buffet came with a surprise, a black/short curly hair on the ham. The male receptionist should not be working in a service oriented job. He had a very arrogant attitude.
The rooms were well appointed and the staff was top notch. Scandic's location in Oslo was great, minutes walk from the heart of the city.
Hotel is clean, breakfast is outstanding, good bedding Some staff members are helpful, and some are not
Very nice breakfast buffet. Perfect location near Stortinget and Nobel Price Center.
Fantastic breakfast, excellent location.
Very clean and new. The staff was very helpful. The terrace was a great place to hang out and plan the day and in the evening, have a beer. Very good breakfast. No coin laundry nearby. Be aware that this is a cashless hotel. That's not a bad thing, just don't plan to use cash for anything. The single room is tiny. Bed, restroom, entrance, area to step off bed--each make up a quarter of the room. The sink is too small to wash a shirt in. Don't plan to hand wash anything.
The location is perfect, right in the center of Oslo, between the Storting and the National theatre. The room was spacious, and the service at breakfast very attentive. There was no telephone in the room, no WiFi, and the designer chairs looked good, but was not really suited for sitting. The reception area looked unfinished and the minute bar was untidy. Only one of the people in the reception spoke Norwegian. The hotel restaurant did not serve lunch, as advertised, and on top of this, it did not serve alcohol at all (!) I had a room towards the back, but one of the two nights I stayed there, it was incedibly noisy (a night club nearby?) - bring earplugs. If you are looking for a bed and breakfast hotel, this is fine (although expensive), but it is not a full-service hotel. Surprised that the Hilton chain allows a hotel to be opened when it clearly is not finished.
City Center; perfect location price/quality questionmark.
Location was perfect and staff was very friendly There was a lot of noise from the street. I was missing a gym in the hotel
Very good location near the national theater. Polite and friendly staff. Rooms are not very big, but ok size though.
ambiance for that price I expected a bath...and didn't get one
Ecletic hotel and a welcome change from the usual business offering
Everything was wonderful. Comfortable room, big breakfast, nice gym, relaxing lounges and restaurants. Great location and pleasant, helpful staff. Gym was too hot.
The beds were extremely comfortable and the breakfast was delicious! The reception had a hard time giving us restaurant suggestions for the area.
It's a lovely old characterful hotel. The room was small but clean. We stayed in a room overlooking a bar. Unfortunately it was so noisy that we couldn't sleep until the bar closed in the early hours.
breakfast furniture a little shabby in places
The gracious public spaces - and great breakfast! All the personel were very pleasant and competent. The noise ourside - but both nights we were there were Saturdays.
the location is the only redeming featurem Very poor customer service. The hotel did not have my reservation and wrongly blamed booking.com. The window did not open in first room offered. All rooms at back of hotel are noisy with fans running all night. Staff said the fans would cut out at midnight - they do not. I moved to Bondenheim on opposite corner after one night. lower price and better staff by a mile.
We stay there every time we are in Oslo. very often .(good answer) This time Bristol had an offer since they had an anniversry. 6 year. I was told when I arrived that we would get the same offer as my friend 500 kr. but next day , I had to pay full price. Must have people in reception that no have to answer.
Room was clean but bit small, good breakfast, friendly staff.
Hotel staff were very friendly and helpful and were always willing to assist with taxi and other requests. They also prepared breakfast packs for us when we had to leave early. They also had printing facilities connected to the internet. Location appeared to be in the business district rather than the shopping district.
The breakfast was good, but the dinner in the same restaurant (with white table cloth) was very poor. It was near the centre of the city, but a long walk from the central station. The fitness room was clean but the sauna was not working. Dinner menu was limited.
Breakfast was great
Great hotel. Very service friendly staff. Extra bed free of charge!
Undiscribable bad service do not stay therer.
a sauna would be perfect in such cities especially in winter time. the breakfast is not good...Nobody attended the room (until 8:00). Little choice of fresh fruit...No green tea available.
The hotel has been newly redecorated, but it has kept the Norwegian traditions. Perfect location.
Location, comfortable rooms, good food.
Very comfortable room. Excellent bed and armchair! Perfect with ironing board and possibilty to hang up clothes-hangers in shower. Placing of breakfast rather erratic. Spent a lot of time finding the different items of food and drink and getting them to my table.
a cosy warm room for unseasonable cold Oslo weather The shower and wash basin took ages to warm up - I can't imagine the amount of water that was wasted.
breakfast was okay We would liked to have any information regarding the fire alarm after we went down to the lobby. Nobody told us what it was all about......
Perfect Location The Bus stop for to and from airport shuttle is right at the entrance of the hotel The hotel is in a perfect center of the city Most of the things/places to see in Oslo are within 10 minutes walking distance of this hotel Hundreds of restaurants, bars and late night fast food places available within 3 to 5 minutes walking Perfect place if you are visiting Oslo for leisure or business. Staff is very polite and friendly. Maybe need to improve on soundproof windows
Very convenient location. Walking distance to large parts of Oslo city
Perfectly located with normal living condotions. Reception staff could be more friendly Wi-Fi internet would really help as we had only phones and pda, plus it is very cheap to implement.
Clean, quiet, conveniently located in the heart of Oslo
friendly and helpfull staff
our superior twin room was furnished very well, newly decorated and the beds were comfortable; breakfast buffet was great, also the possibility to buy a lunch at a low price; the location of the hotel in the city center is perfect; price-quality in an expensive city like Oslo was perfect we stayed at the backside of the hotel which was the quiet side but unfortunately a very noisy outside airconditioning was turned on between 07.15 and midnight; the air conditioning in our room did not function at all so at night it was too hot; a shower screen would prevent the wooden bathroom door from getting damaged by the water
A great central location.
The hotel is very well located, next to the Parliament building and Karl Johans street, not far from Aker Brygge.
Tidy and a nice breakfast buffet The room was horribly cold !
location, staff the room we had was not a double, they adapted it from single to double...6-8 sqm!
Centrally located, especially with respect to shopping and night life (many things just 5min walking), good breakfast, free WLAN. Early check in was not possible – after some discussion suddenly room available -> personal not the most committed. Worst: Air condition wakes you up @7.30 in the morning when you have the room towards the (ugly) back yard (even with closed window). Therefore I will not book this hotel again.
The great advantage of this hotel is its central location; also close to one of the airport bus stops and to Oslo public transport. Straightforward and relatively low-priced hotel. Perfectly adequate for our sightseeing requirements.
Located in the city center.
Excellent location! We were very pleased with the service as we got upgraded as we got to the hotel.Would stay there again. This is not about the hotel, but about Booking.com; we did not receive any confirmation when booking the hotel, and as we had book several other hotels that day for a travel, it was hard to find out exactly which hotels that we had booked.
Breakfast was good and room adequate Windows are quite thin, so it might get chilly during the actual winter. Now it was ok, but a little bit drafty.
Provision of buffet supper (simple but more than adequate) much appreciated.
excellent hotel and very central for shops and harbour.complementry evening buffet very good. We had a great 3 night stay. None
We liked having a dinner meal included. The hotel's design style was very nice. The hotel was centrally located in Oslo. The elevator was large enough for only one person with luggage and two without luggage.
The hotel position is very good. The hotel was small but comfortable, though it is more like a 3 star hotel. It is a little pricy but it probably is because of the high season.
The lounge with food Shame the resturant was shut
Location, light dinner, large room. Only one elevator
I enjoyed the hotel staff, and the breakfast was also good.
near to main shopping
Very good location for main street, national gallery and royal palace a nice area felt very safe. The light evening meal was excellent lots of choice and comfortable room to eat in The furniture in our large room was very sparce, a tiny wardrobe and no drawer space but at least the carpet was brand new
The hotel is located in the very heart of Oslo by Karl Johan avenue by the parliament, national theatre, royal palace and galleries. The bay is only a short walk away. The hotel by itself is grand with paintings all over the walls. Stuff are really polite, nice buffet style breakfast.Really enjoyed our stay. Much recommended!
Most everything was OK. -The WC itself had, shall we say, clear signs of not being cleaned. The Word "sorry" was never uttered from the staff upon being informed of this. -At 11.57 there comes a knock on the door, just as i was about to leave the room, "sir, why haven't you checked out yet?" Very uneccesary. Heavy vibration from the ventiation system. Almost like on a large ship at sea, I happen to like ships, so it didn't destry my sleep.
Convenient location between the Parliament and Royal Palace. Near excellent public transportation; large room; nice breakfast buffet.
Location is super. The room is not not clean.
Convenient location and very quiet (I have stayed in a number of hotels in central Oslo and had issues with street noise, but this was very peaceful). Enjoyable breakfast provided. Rooms were very basic (e.g., no shampoo etc in bathroom). Decoratively, it is an impressive building but the interior looks quite "tired". Felt expensive for what it was, but reflects high cost of Oslo hotels.
Good value for the money. Central location for shopping and seeing the city. The room was too warm. 10 questions in steat of 4!!!!
Location Smell from kitchen in rooms in back side, disco music "booms" late in the night, very late (3 PM) possible check in.
Great location. Within walking distance of Central Station. Located near all city shops & restaurants and bars. Free Wi-fi. I know it's Oslo and things are expensive but for the price I would have expected a better standard of room. It was basic. Paying for location I presume.
Exellent location, very good breakfast, nice view of the pariament square, healpful staff
Nice old culture building. Worth to keep as much original as possible!! :) Good prices for room in center of Oslo. A little bit smoke smell in first old room we got. But personal was helpful and I got a "smellfree" room. Very nice!
Location, friendliness of staff, good breakfast No bar
It was a reasonably priced hotel near to the town centre. Staff were helpfull.
The bathroom was very clean and shining The room was a bit narrow
Location was perfect inj the centre The view from our room was on all on the next buildning behind
Good breakfast, very central location. Very much noise from tramline passing outside the window. The hotel shows obvious need for renovation.
It was central, and the breakfast was good. I had a single room which was tiny. You could barely fit in the shower, and I am a thin person. Also, the shower screen door could not be closed properly, it only closed two thirds of the way due to the sink preventing it from closing. Very poorly designed bathroom. Also, the room included tea and coffee, which I was charged for even though I did not touch the tea bags or coffee. I enquired about it, and was told it did not matter that I didn\t use the tea bags or coffee, as it was inclusive, which I was not impressed with. To me, I felt as though it would be similar to be being charged for the mini bar when you do not consume anything, so I thought it was silly.
It was very located very central. The staff was very service-minded. Breakfast was not luxurius as in many other hotels but it was enough with everything and it tasted very good.
Felt at home,safe,freeand convenience to walk around the city.Breakfast is good, clean and all services are well.
Old room, number of stairs to luggage room,
Location of the hotel was excellent. Perfectly situated within walking distance of Oslo's city center. Proximity to a public parking underground garage was also very good.
Friendly staff. Good central location. Room & bathroom were very clean with excellent facilities. Fantastic breakfasts. Very enjoyable stay.
Clean, comfortable. Provided the necessiticies - bed, bath and breakfast - appropriately and efficiently. Staff were helpful and informative. Breakfast was good.
The Thon Hotel Munch offers the basics: clean room; no shared bathroom; and breakfast. The hotel location is not the most convenient
Very close to the city centre - easy to find shops & cafes. Very close to the city underpass, also building work began at 6.30 am across the road.
The rooms where cleen and the beds nice.
The comfort of the rooms; the general ambience of the place; the proximity to woodlands / nature; the fact that there were bikes I could use to wander into the woods; the free transfers to airport & Marsta station having to go to a basement room to iron my clothes; couldn't get through to the hotel even after trying for 15 mins when I initially reached the airport to arrange for the transfer bus to pick me up
only one thing i wanst happy about, we had an early flight even though the breakfast started nice and early but not everyone wants to eat straight away after waking up. i wanted to make some sandwiches for me and my partner instead eating the breakfast but been told we cant take the food out only if we pay extra, didnt get that cos we payed for breakfast why couldnt we take it with us?
Best price (comparable to hostels) but very clean and comfortable. It's probably the best price/benefit in the region.
room is cold, noisy next to street
The staff were very helpful with queries re transport, restaurants.
Very clean room, central location. Quite good breakfast. Hotel stuff is helpful and friendly. Didn't like the shower. There was problem with hotel booking system, and they charge for the room twice.
friendly staff, great breakfast, good bed it was actually quite freezing in the room because of the air-conditioning (but because it was central air-conditioning, it couldn´t be put down)
excellent breakfast, nice and big enough room, warm and pleasant, in the city centre
the bed is very nice. location is so closed to oslo university college and not far from the other famous places. breakfast is goooood. the room is a liitle small for two persons..
Large room and bathroom, breakfast Noisy air conditioner in the rooms which cannot be adjusted or switched off.
Great location and wonderful rich breakfast, nice staff
Good location - near Central Station, clean and large room, perfect bathroom, friendly attitude.
The hotel is in an excellent central location for exploring and experiencing the city of Oslo.
Comfortable room and helpful staff Noisy tram lines outside
Free Wi-Fi that works. Rooms are small but cozy.