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Great location. We checked in and there was hammering and drilling in the room adjacent to ours. I called the front desk and they told me there was no construction happening. I held up the receiver and they heard it. I was later told it would stop by 6p, but that did not help us because we were exhausted and wanted to rest earlier in the afternoon.
location, on top of a shopping mall and sea ferry port to china. smell of food in the lobby
Location Problem with the wifi service
Hotel location good There is no free airport shuttle bus and bathroom not very clean.
The location is good, and the hotel staff are very friendly. The bathroom is a little small, and the shower is a quite low for tall people
It is very convenient and near the shopping areas.
Decent location Very small rooms
The location of the hotel. The bed was too hard.
I did not get my apple and orange in the room
cheaper and near the shopping areas
staff are friendly and a good location the booking confirmation said large room with either harbour or park views and my room had neither and it was small
Great location - close to train stations and the ferry service to HK Island. Friendly and helpful staff. Room air conditioner was somewhat difficult to control - either too hot or too cold. The room had an odd odour, which may be due to the air conditioning.
location room size was so small
Good location, comfortable room, conveneient to MTR and shopping.
So.so The checking staff n too epensive
Helpful and friendly staff No
nothing The room and bed is too small !!!
It was a very nice place, very clean, and a great location. Staff was really friendly. Only down thing was room size if you were going to spend a lot of time in it, but with the location and restaurants and things to do I didn't.
Good staff manners, easy location. Easy transport from Air port The room was too small and there is not much room for walking and luggages.
Súper bien ubicado, limpio, feliz en mi estancia
Location was great
we have a pleasant stay there although we find the room a bit small from the normal hotel rooms. How ever this was compensated by the pleasant assistance courtesy of your hotel staff from the check-in counter to the concierge to the housekeeping staff and the proximity to the nearest MTR. The price.
close the ferries and walking along the waterfront
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
convenient for shoppings. I do not like the toilet door facing the bed
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
The Location of this hotel which is close to so many vaital things in the city Nothing specific
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
they have good service and great location the furniture is out model
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
its in HK best stores area nothing
Position,position,position,..... a little bit old
Hotel a little over-rated and riding a bit off the back of having two of Hong Kongs best restaurants in the same building. Locaion a bit out of the way for most things you might want to see / do. Staff did their best to get me an early check-in as I arrived at 8am. Others arriving just after we less lucky. Location not great but right on the tramline.
Good hospitality It was a little difficult to catch a taxi.
Reception and check in not very friendly.
My room was very spacious. I did get upgraded but this was much cheaper and just as luxurious as the the grand Hyatt in wan chai. Great location very near the metro and next toVictoria park. Also next to Ding Tai Fung.
Location of hotel Quality of service. Even the staff serving the executive club floor were not friendly and helpful. Especially the female staff.
Huge room for hong kong standards. Real (and huge) paintings in the room and corridors. Good location and excellent price. If you have a lot of baggage, the free shuttle to the airport express line ( hong kong station ) can be very convenient (otherwise subway can be faster) Overpriced dinner buffet....but who care about that in hong kong? a city with so many culinary options
ask the staff to fix the bath room , but they never sent staff to fix it . very disppointed.
Good value for a good location. Great staff and lovely appearance. Kayak's booking didn't go through and caused a delayed check-in.
Fairly quick check in process (which was also improved since the room was prepaid by booking through Kayak) Easy access via taxi, with a covered drop off/pick up area (great since it rains so much in Hong Kong) 2 complimentary bottles of filtered water Safe in the room didn't work at all, and looked like it had been tampered with Small lobby with a ton of bags left by other guests, with minimal security and the bags out in the open Toilet was chipped and cracked Shower door didn't close fully, and the hot water took forever to come out Overall, pretty shabby decor and facilities for the price paid. I'd recommend Lanson Place Hotel over the Regal for any business travellers.
The location is a stone throw away from major shopping malls at Causeway Bay Hong Kong. It has complimentary bus service by Airport Shuttle H2 from Hong Kong station. Room size is good for Hong Kong standard. Gym is in basement 3, not big, but no views, no service staff, but open 24 hrs enter by hotel room key. There is a small pool on 32nd floor roof top with sweeping views. Good thing is via booking.com, you can cancel the booking up to 2 days before the travelling date. You do not pay online and settle the bill directly with the hotel only when you check out of the hotel. The toiletries provided is insufficient and a little stingy. For instance, if previous days toiletries are used partially, chamber maid may not replenish the next day even though you pay for the another day's room night. Quality of shampoo and bath gel is economical and not befitting a 5 star hotel. There is no comb, cotton wool for ladies facial, or cottton buds provided. If you pay for an extra bed, sometimes they forgot to provide 3rd set of towels or complimentary towel. Booking.com does not show the service charge to be imposed which may amount to 10% of room rates quoted. Please budget for that when you settle your bill. It should quote the all in costs to be transparent for travellers.
Nothing First off we booked for 10/21-23 and my email confirmarion and screen shot of booking all confirmed this. When we went to check in , they told us that booking was for 11/4-6. I showed them the confirmation then they told us we needed to take the issue up with kayak. After arguing for 3 hours(i dont give up) they finally gave us the room. The hotel is NOT a 5 star (1star) and the pictures are MISLEADING. Theoughout the stay the staff was awful. The hotel is also filled with mainlanders which makes it extremely noisy and crowded. Avoid avoid avoid. I couldnt take another day so in the end I booked the shangri-la.
The location is the best for shopping and eating The amenities in the bathroom didn't change or add such as bar soap.
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
Great service and excellent location. Everything was thought about and supplied.
the view from the room it's expensive for no international brand
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
view, bathroom, location & staff none
Nice room Housekeeping
bed and shower menu and the fun things
Up grade to a suite without asking The breakfast wasn't brilliant
Location and the free shuttle from Hong KOng central station was good.Also they have upgraded my room from club room to suit without charging any money.
Location Noise from Bar across the road.
Location and comfortable bed Size of bath, height of shower, breakfast choice poor, being telephoned about house keeping when do not disturb sign on door.
The room is clean and quiet, and the hotel is quite close to Wan Chai mtr Station. The room rate is high compared to surrounding hotels.
Hardly anything Room rather small and smelly. One bed was less than fair. No heating in room. Breakfast "room" untidy and unpleasant.
Good location and price. Breakfast was definitely not the best in the world.
convenience transport. quite near to MTR station, free shuttle to airport express station. below average servicing among 4 star hotel. Got a lots of bar nearby, may not be good for family with kids.
location is near the centrum hotel is noisy, because near the main roads anda bars, clubs
The hotel has a regular shuttle that drops you off in the centre of Kowloon. Based on the reviews we booked this hotel however were disapointed with the location as it was too far from the city centre as we like to be able to walk everywhere.
I liked the location and the view over the harbour was fabulous. The hotel offered executive lounge facilites at an extra cost, but this was extremly good value for money. Free shuttle bus into the center was very good.
The housekeeping called at 7pm to see if I wished to change, replace towels, having changed them at cleaning time earlier. The food service by the pool. The bar is good for food and a drink, staff excellent there and at reception. As usual, wi-fi is extortionate. If you log on with laptop for hotel-wide wifi, you must pay again to use your iPad. So a double dose of v. expensive wifi in the hotel, owned by HW( owners of the '3' telecoms empire). Crazy and annoyingly petty expense. Otherwise, a good standard,4 star. WAY ahead of it's sister, 5* harbour grand, HK side.
suttle bus service improvement for suttle bus service e.g. bus always full and some guests left behind
always have a nice, comfortable stay. over charged for club level. My fault for not noticing earlier. Was told it would be taken care of but was not.
Price was under $100/ night for a very comfortable hotel with great food options and easy access to transit. Like most HK hotels, rooms are a bit small, but comfortable.
The lobby Staff courtesy and the noise during breakfast
Very beautiful hotel in centeral location to market and near to metro' very clean, also staff was very professional Nothing
We had a wonderful harbour view (Hongkong skyline). Hotel is in walking distance to downtown Kowloon and harbour promenade of the stars. Hotel is partially antiquated (carpet, TV, ...). Front desk staff is not very courteous.
best location, nearby MTR station, room size is to small,
Jimmy From the Kitchen Esther from Reception/Checkin Mani From Household Staff Most attentive and Friendly Crew they really understand Customer Service and train their staff Well. A rare find Hong Kong is usually very cold when it comes to customer service that the last day they booked up and I couldn't stay longer lol :) Only issue I had here was with the taxi cabs they will not call local taxis so you have to wait sometimes for oddly long periods of time to get a cab. So Just Use Uber if you stay there because everything else is great!!!
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
shopping, having dinner, and relax at excutive club
higher pricing in comparision with its hotel condtiion
Location Very old decoration
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
Very conveniently located on Nathan road close to everything.
The hotel staff were well trained, all they have good manner.
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
Staff were very accommodating to our request.
Convenient location on the end of Nathan Road TST
Friendly Cheerful Staff Food in Main Cafe needs to improve
lobby is spacious not able to check in by 2pm only at 4pm
We got an upgrade which was much appreciated. We were able to check in earlier than expected. The staff were extremely friendly and eager to please. Some engaged us in friendly conversation for half an hour or more. A real highlight was the view from the 41st floor - a truly stunning vista that took in both the island and the mainland. We were the first guests ever to order food in this lofty venue and we sampled most of the delicacies - all fabulous. The hotel is situated in an unimposing area - among the motor shops of North Point - but the setting turned out to be propitious. We felt separated from the jostle of the crowds in the more traditional, "touristy" settings. This ultra-smart, ornately designed hotel became a true holiday haven. We had only two minor complaints - when we arrived they seemed surprised, and for a few minutes it appeared as if they hadn't known we were booked in. Secondly, because the hotel is new, there were more staff in attendance than guests. This felt slightly odd and a little unsettling. Everywhere we turned there was a doorman or staff member ready to fawn over us. We'd have preferred feeling less "special" as this would have allowed us to relax more.
Proffessional staff Nothing I didnt like
Concierge staff extremely helpful. Pool very clean. Hotel only open 2 months so everything is new. Hotel blocked 100% of the room charges as security deposit on debit card card payment (phone/minibar!). When I complained, instead of crediting the amount, they debited it again so my card was blocked by the bank. Not amused at all. Front desk resolved problem but at my cost of 30 min phone call to my bank in the UK.
Beautiful panoramic view, tasty food and the stuff was very helpful.
Extremely comfortable bed Nice room Great staff Great view from 188 Run of the mill things expensive Dinner in 188 on NYE chaotic (no main course still after three hours) which is unacceptable given the price
Good staff, excellent facilities. The upgrade to a Junior Suite was welcome. A little bit out of things, although they is an MTR station 5 minutes walk away. The area around the hotel isn't the smartest, although it seems perfectly safe.
a very pleasurable stay from checking in to checking out.Outstanding service throughout the hotel nothing
the view from the room and the top restaurant is great. very small lobby which does not invite you. The chairs at the main restaurant/breakfast area are very bad.
the staff are great,the loby of the hotel was very nice the rooms are not spacious, most of all ,the bed is not comfortable at all.
Hotel was quiet.
Amenities were great. Design was good. Location was great for tourism/shopping. Waited a really really long time for a room. Promised us a room then we waited and waited after a long flight. Said they'd come to us randomly in 3 minutes. Had to repeatedly ask for room which we received at long last a little after 3 pm. ( arrived before noon) Then we had to wait an extra hour for them to find our luggage and bring it to the room. This meant a lot of lost time when time was of the essence in our trip. So, plan for this. Otherwise a great place. A lot of waiting in the cafe resto too. Hotel bar was top!
Great hotel , fantastic gym loved the suite and the bathroom
The hotel location is fantastic and the atmosphere is great
every thing, it is the best hotel i have been nothing
The Mira is different, standing out from the crowd due to it's designer look & outstanding staff. Put in on an MTR Station & it would be sublime. Note: Chief concierge from the Grand Melborne..enough said. Noise - Hotel rebuilding with jack-hammer noise during day - Don't plan to be in hotel during the day.
Rooms very old in style and decor, needs a rebuild ,
The staff in the club floor are very professionals, always offering to help and assist.Excellent customer service.
The rooms were, if anything, nicer and more comfortable than they looked on the web site albeit a little smallish but HK standard size. The staff were professional and very helpful both on check in and out. I was very impressed with the technology in the rooms including a wireless keyboard that controls the computer on the TV screen. Breakfasts in the restaurant and on the club floor were very nice indeed. No complaints other than cost which is also HK style Cable reception on the large LCD was grainy at best but everything else was great
staff very good no internet access is the rooms, not good for this level of hotel
I thourght it was good value for the standerd of room I had chosen, the location was very central to everything I needed to see & do. No I was happy!
Fabulous spa, great food and incredibly nice and helpful staff. Great location and the rooms are top notch.
Location and big room
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Location, location, and location you have to pay for the internet
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location and service. Restaurant timetable. It finish very soon.
Facilities are 5 star pool and spa The room smelled like a cigar. It should have been sanitized to get the smell out.
The service, the restaurant, the pool, and the staff. Water pressure in the shower. Not so great.
Loved the free upgrade to a suite. Bed felt too soft. Would prefer it to be firmer.
This hotel is very well situated in Wanchai. It is just moments walk from the MTR and easy to get a taxi as well. It is not a luxury hotel by any means, but it clean and relatively comfortable. If nightlife is in your plans, you are at "ground zero" for the club scene in WC. Staff is efficient if not overly warm. I have stayed at this hotel and for me it always depends on the price. If I get the room at a good rate, I will stay, if not there are other hotels in the area that are more competitive. When I first stayed here 8 years ago, the hotel was showing signs of wear, now it is firmly planted in the "dated" range. The pubic areas are fine, but the rooms could use a make over. Again, it all depends on the room rate as far as value goes.
location location location. On the first day they put me into a room with broken AC: it was cooling all the time regardless of the setting so my room became freaking cold. When I reported this I was told that they could change my room the next day so I was forced to sleep in this fridge! I caught a cold and couldn't fully enjoy the rest of my stay. In the new room the bathtub plughole was blocked when I checked in. I reported this and they said they would repair this, but in fact they made only a bit less blocked...
convenient location to metro station. easy to go anywhere. the room is still small even it's executive.
It was quiet, staff were available and checkin/out was quick
Proximity to Wan Chai MTR. Spacious room (for HK). Excellent staff. Dodgy area. You're going to get hit on getting into your hotel.
Location was good The rooms were smelly. I had a non-smoking room, abd I still could not sleep because of the smell in the room. I asked them to change the room, they did. I found out that the new room was recently renovated. The first room was very old.
Very good location. Close to the fair and to mass transport.
helpful, friendly and informative staff
Convenience of the location Untimely cleaning of the room
Right at the heart of Wan Chai, the center of night life full of pub and bar and restaurant. Close to MTR - the subway train network. Reception counter is a bit small; the gym and the swimming pool are in the next building.
Economic and efficient. Clean.
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
the hotel location,facilitis and the good service
Executive loung very poor
Great staff anf great service N/A
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
The hotel staff are not expert , hotel rooms are not clean
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
close to shopping area hotel too old
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
services & facilities not as good as previous years. hotel run down.
Staff were helpful and room was always made up whenever requested.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
very close to the downtown center shopping mall no swimming pools
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
The view from the room is exceptional, just for the novelty of being able to say you've stayed at the tallest hotel in the world is pretty neat. The club level is smaller than it shows in pictures i've seen, but is never too crowded. Igor is one handsome man. location, a little removed from everythig
Everything was perfect Nothing
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Very spacious and great location Nothing
I liked the view from the room. If you don't mind to take a few stops with the tram, the location is ok as well. If you like chinese food for dinner, it is ok. If you want a western style dinner, don't go there. For breakfast the situation is different; they have a good buffet style breakfast.
It was functional and non-intrusive
the hotel is very near local restaurants that serve cheap but authentic food it is not near any mtr station, so we had to take taxi, which is more expensive
location confusing policies - the rates for telephone use were exorbitant, and I was able to extend my booking on the internet at a price that front desk promised was not available any longer.
Very pleasant atmosphere
Large clean rooms
The room and amenities of the hotel were very good (and would cost more in a major Canadian city which surprised me) and very easy connection from the airport via train and less than a $5 taxi ride. I also received a free upgrade to a very nice harbour view / ocean view room. English comprehension was limited even at reception and concierge (inconvenient but not critical in my situation).
Small and cozy for family of four. The concierge staff were fantastic, they direct us to the places of interest whether it is by bus, tram, electric bus or MTR, they give clear informations that really help. MTR station is quite a distance away.
i recieved a room upgrade for no charge and thought that was very i also thought the staff was friendly and caring.....also the concierage answered all our questions regarding directions and eating places in a very easy and informative manner....he even printed out a walking map for us.....transport to and from hotel was simple and very easy to do. i liked everything .....it did however take them 1 hour to deliver our bags to the room but that might of been cus it was late at night.....i am really not complaininmg about this but just being honest and informative..
I liked that this hotel was not so expensive, well maintained, and had a quite good location.
Confortable,Facilities to get subway. The internet must be in room
The view from the Executive Suite was well worth the money!
The location was excellent and the staff could not have been more helpful. The beds were very hard, verging on uncomfortable!
close to horse racing the only thing that I don't like is the location of the hotel, it's too convenient from the shopping center.
I asked for a non smoking room, but the hotel management gave me a smoking room, stating that there were no other options. I protested and I ended with a real suite... Just the fact that at first they did not want to liste to my requests, and that they should have informed me behorehand that the room type i asked for was not available
Free shuttle bus Breakfast order messed up twice. Price to upgrade to room not overlooking a cemetery and with a double bed instead of twins despite having booked a double
Bed was very hard. Had a handicapped room and couldn't open the windows or see out the frosted windows. The bathroom was hardly handicapped aceessible due to the toilet being in front of the sink and the shower having a high lip around it. Breakfast was uneventful, cold pancakes that you had to put in the toaster to warm up.
Friendly helpful staff, cleanliness of hotel rooms
The location was very convenient
internet in the rooms shuttle bus
Location. Everything was good, no issues.