Pros: Super-helpful, professional and courteous staff. Everyone I encountered was patient, sharp and informative-even the customer service people I talked with over the phone.
Cons: Emerald club isn’t as advertised. There were literally no vehicles to choose from when I arrived. Attendant found me a vehicle, which was technically an upgrade, but it was not the type of vehicle I had reserved. It was much larger and difficult to park in the city.
Pros: The staff at the pickup counter was very friendly and helpful. Drop-off was simple and fast.
Pros: Every member of staff was super helpful!! The entire National Team was extraordinary!!! Thank you so much for a wonderful experience !!!
(The last screen with the ratings was not working well on my phone. Everything was super clean and super awesome!!!)
Cons: Not a damned thing! LOL
Cons: Car was supposed to be at airport in Tampa. Find out some how my reservation was for Tampa 5 miles away. Had to take a taxi from airport to car rental place 10 mins away. And wanted to charge us 160$ at airport when we booked for 40$. And this car is not in good running condition.
Cons: I was not informed when I made the reservation that a major credit card was required. I had ample funds on my debit card but it would not be accepted.
Tampa airport car rental
Pros: Fast and courteous service from 'Charlie'.
Cons: The new setup at Tampa Airport that requires a tram over to the rental lot for all pickups and drop offs For the rentals and parking.
Pros: Front desk person was very helpful and kind and car price
Very easy process, very expensive fee for gas
Pros: The drop off process was fast.
Cons: I felt like I was rushed out of my car and could have left personal belongings behind easily. Also, the gas fee is overly expensive and I was charged $60 for a tank when the current gas prices would have allowed for a $40 fill up.
Friendly and fast service
Pros: Friendly staff, easy pick up, clean vehicle.
Pros: Loved the car I was rented. Newer model. Very clean.
Cons: Phone number to National did not work so unable to stay in touch when I needed to talk to someone in the office. Car not ready when I arrived (person helping me went and cleaned it himself, so that was helpful), printer not working so no paperwork to take with me. I put in TPA for airport and was given an offsite location. I thought I was renting from airport and went there first. Big disruption to my plans. Ultimately my fault for not paying attention to the address, but also very confusing process that I was clear I wanted airport.
Pros: Fantastic customer service, easy check in process and they had the exact vehicle I needed.
Pros: Easy pick up, great rate saved 50% on this on we way rental vehicle in comparative vehicle with other company
Cons: The return was easy but for so.e reason my rental agreement was not on the system Maybe because it was a one way rental vehicle? Not sure
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from National in Tampa.
National has 2 car hire locations in Tampa. Take a look at our National hire location map to find the best car hires near you.