Pros: I really like the live kiosk feature so that the time waiting in line was shortened to 2 minutes. The gentleman in the car park was very helpful and drop-off was a breeze.
12 Oct 2015
Pros: Very good experience - quick service, clean car, easy.
14 Oct 2015
Pros: Drop off was quick.
Cons: Not many staff around. Was handed a receipt and then the guy disappeared. Fine for drop off, but was concerned about possible hidden fees.
15 Oct 2015
great long term one way rental
Pros: the drop off fees for Dollar were half of those of some other companies which made this rental much cheaper then some others
16 Oct 2015
Pros: that I actually ended up with a car rental despite an apparent shortage of availability at the airport
Cons: *online reservation indicated selection of vehicle as available, however on arrival at counter, the car was not - rental co. wanted to substitute smaller vehicle which was not appropriate for use - had to go to "upgrade" at additional fees. I feel that substitute car should have been at rates agreed on reservation.
17 Oct 2015
Pros: Very nice employees
19 Oct 2015
Popular firm in Tampa with long lines, but good ex
Pros: Easy access from terminal
Cons: Long counter lines
21 Oct 2015
Pros: We thought the value for the money was above average. The pick up and drop off was very easy and did not take as long as other car rentals we have used.
Cons: The screen that kept coming on each time we started the car was a little annoying.
21 Oct 2015
Horrible Customer Service
Cons: Waited in line for 20 minutes waiting for the 4 customer service people to do something as they stared at the line of customers. Listened to a customer service rep tell a customer that they should just leave because he just couldn't help him. Customer Reps all had attitudes before the lines began.
Our turn and the customer service rep with sarcastic attitude, said since we were early we would have to wait 3 hours...they were out of cars..
when my husband (who is a seasoned traveler) said we could just go to Enterprise, our customer service rep said "go ahead"!! and he repeated several times "you are more than welcome to go somewhere else" If we were not in need at that time and could wait for another company to get a car for us we would have walked away right then.
When we said we would take a car that was not cleaned.. all of a sudden the car that we had reserved was suddenly in the parking lot, washed and gassed up ready to go.. hmmmmm.
In all of our travels we have NEVER been treated like this by any other car company.
The car was fine and it was clean and in great shape...
We will never use Dollar rental at the Tampa Florida Airport again.
23 Oct 2015
Pros: Short line, easy drop off!
Cons: Price quoted by KAYAK was 241.50, price paid after 33 percent "airport tax ", was $397.00. Really feel cheated by KAYAK and especially Dollar!
Cons: Being badgered into purchasing insurance and other unnecessary services. Admittedly, I was weak and tired and easy prey, but I expect integrity and honesty not fear mongering and half truths. And, please, make the fine print a little larger, so an older person can read it.
29 Oct 2015
Deceptive Counter Person
Cons: I've been renting cars for 25+ years. I always decline the coverages and I always bring back with a full tank.
Counter person said road hazard was mandatory and electing the Payless they fill up the tank was mandatory. I told her that couldn't be the case. She was firm in her stance. It was late and I needed to get on my way. It added about $150 to my rental.
I called while into my rental and got the manager and he took off the charges and apologized and said those were not mandatory but options..
30 Oct 2015
Pros: Not much.
Cons: Car was not clean inside or out.
More agents should be on duty during busy times.
Agents should have more helpful information. Especially about surrounding roadways and toll roads.
28 Apr 2016
Pros: Car pickup was not that far off the airport property. Van drivers were nice.
The car I reserved was available.
Cons: Agent gave me too hard of a sale for car upgrade, optional insurance upgrades. Told me that optional empty tank return was mandatory, as was the optional roadside assistance. Read companies web site before you pick up your car. Know what is optional. Next time I'll use another company, not worth the effort.
6 May 2016
Be wary of a local rental.
Cons: We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.
10 May 2016
Pros: The car was okay, Someone most likely have been smoking in the car prior to my rental. The driver to the airport was professional and assisted .
Cons: 1. 1 st myself and approx. 12-14 other customers had to wait over and 1 hours in line before we were served. Their were no announcements made during this time as to why or anything else. Several customer left and went elsewhere for a car rental.
2. I was charged a different price than quoted online. I tried to explained but wasn't getting anywhere.
3 I have rented from Payless many times and normally their service is good.
18 Oct 2015
Pros: Car was in OK shape, old for its age. The gentlemen that helped us were excellent.
21 Oct 2015
OKay experience - will book with terminal based re
Cons: Off airport pickup. Had to wait about 15 mins for the shuttle to take us to the car rental. Car smelled of toxic cleaning chemicals.
31 Oct 2015
Reserved car not available
Cons: After 6 hours of flying time to get to Florida, we arrive at Payless to pick our reserved vehicle only to find out they ran out of cars. Isn't that why you reserve a vehicle so it will be available? They accommodated us by driving us over to RENTMax that was more than happy to rent us a vehicle for $20 less. Hats off to RENTMax.
3 Nov 2015
Payless did not respond to call
Pros: I was able to reserve it easily on Kayak
Cons: The location was closing at 1 AM, my flight landed at 12.30, so I called them up as soon as I came outside to realize that there are no shuttles. No one picked the call even at 12.45, I would have been able to take a Taxi or something.
This is the most horrible service any Car Rental Agency could provide at any point.
As a word of advise, if your store closes very to client's arrival, make sure that the customer is notified about the store close time. If you have accepted the reservation, please have someone in the tore to pick the call at atleast.
This incident almost ruined my vacation. I had pay for another Car Rental Service for booking another car.
Pros: I liked that I was able to schedule a same day rental.
Cons: Our flights were moved from Tampa Airport to Orlando airport. To switch airport drop off locations, the fee of $180+ was more than the entire cost of the original rental. Absolutely unreasonable fee.
25 Oct 2015
PERFECT rental from start to finish!
Pros: The customer service was amazing and was given a nice upgrade at a good price. We loved the new black sexy Tahoe we got to drive around to our run, bike race. It was clean, reliable and great on gas. The price was amazing for the vehicle we rented. Turning it in, so easy! There was nothing to complain about; perfect perfect business to work with for a rental.
26 Oct 2015
Cons: The attendent did not honor my reservation she did not have a similar car that I reserved and basically tried to almost double the rental charges. I cancelled and went to Avis where I was treated well.
28 Oct 2015
Good service- rapid turnaround
Pros: Took the fuel option- meaning that I didn't need to worry about refueling the vehicle- this worked very well and was economical too!
28 Oct 2015
Pros: Dropping off the car was easy.
Cons: They were really busy.
3 Nov 2015
Tampa Bay to Orlando
Pros: Car was clean. Skip the counter was convenient. Drop off went smooth. What more could you ask for?
6 Nov 2015
Pros: Car was ok
Cons: Did not realize the drop off location was wrong. The ccustomer service agent didn't say anything. When I returned the car I was told to go to the office. There was no one there.so I went to the general office where Mercedes the manager said I shouldve gone to the national office. ..even though I didn't rent from them. She was exceptionally rude telling me it wasn't her problem that the reservation was incorrect. She askedwhom I spoke with. I said a blonde lady with a eastern european acaccent. To which Mercedes responded...well she is a blonde
Pros: The check out process was quick. There was no one in line when I arrived. The vehicle that I originally requested was not available. I already expected this, so I was not surprised to get a mini-van instead of a Pathfinder. The price was the same and the vehicle met our needs just fine. Overall a very good experience considering the price and customer service.
17 Apr 2016
Cons: First of all, I stand in line to pick up my rental only to be told that they need to see proof of insurance to pick up my vehicle. They told me that only residents of the state of Florida need proof of insurance. I'm currently stationed in Germany and didn't have proof of insurance on me and this is the first time I have ever needed proof of insurance and I have rented with many companies before. I ended up having to call another department within my insurance company to get proof of insurance because it was 10 pm and they were closed. After I got proof of insurance I was told I still needed to pay for the insurance through the rental company because my insurance wasn't enough and that they wouldn't release the rental to me unless I paid for their insurance. I had to pay $24.99 extra a day for 10 days ($249.90) in order to get my rental car. Then a few days after getting my rental car I was pulled over because the paper license plate they had on the car had flown off. I had to take the rental car all the way back to advantage in Tampa in order to get this issue fixed which took me away from my family.
2 Dec 2015
Pros: Low cost and new cars
Cons: Car wasn't that clean and cigarettes odor, and still waiting for my receive
6 Dec 2015
Pros: East fast service
Cons: Didn't have requested car available
13 Dec 2015
Cons: Beware - unless you book directly through them they will not honor your rate. BUT you will not find that out until you return the car and are long gone. They add charges to the preauthorized credit card they you give them upon arrival. Then, you need to spend hours and hours fighting with your credit card company to have the charges removed.
13 Dec 2015
Hidden charges, Mandatory Insurance from the rente
Cons: Takes a while for the shuttle, the staff is not very cooperative and had a clear change in their attitude dealing customers of color. Got told that I had to buy their insurance of almost $180/day and can't use my own. Take it or leave it. Never going there again!
13 Dec 2015
Pros: The price.
Cons: You get what you pay for with Advantage rental car. The shuttle from the airport was slow and the customer service reps were robotic. They make you feel guilty if you don't get their insurance and try every sales pitch to get you to add it to your rental, as well as include the toll fees in your rental. They tried to get me into a larger car, "only $7/day extra" which would have cost an additional $70 at least. The car I got was dirty, dented, scratched and had almost 30,000 miles on it. It took me longer to complete the the damage paperwork than it did to get to my final destination. I won't rent from them again. In the future, I'll go with the larger, well known car rental companies. Like I said, you get what you pay for.
14 Dec 2015
The car was filthy
Pros: The customer service was good and professional.
Cons: They didn't was the car and the interior was grubby.
25 Dec 2015
Do not use!
Cons: The car was dirty, they over charged me multiple times, trying to get in touch with customer service to change the rental was next to impossible... I never write negative reviews, but this experience was such a nightmare, I had to warn others.
29 Dec 2015
Pros: Thumps down
Cons: I drove all the way to the airport, just to be informed after about an hour and a half of waiting just to get the vehicle. Never again in life will I ever even step foot there again.
Pros: It was horrible we waited in Line 1:45 minutes .... There were not enough workers or cars avaible....
Unacceptable with only 6-8 people in line...
Car was fine not what we had reserved, though .... But we needed to get out of there with a family of 5.... We also had to go bs k into the airport to the other side to get our car .... Not easy with all of our luggage ..... So overall a bad experience
19 Oct 2015
Price guaranteed? Car not !
Pros: The agent Howard was very kind and seemed truly sympathetic for not having a car for us reserved . It appears Thrifty guaranteed the Internet price . But they don't gaurentee that they will have a car for you . How nice is that to arrive after a long day , at airport and they have sold out of all cars . And none were to be found anywhere in area .
Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there .
Even with a call a few days before to reaffirm we had a late flight and they said no problem .
This is probably standard practice with all company's so just offering some rental car education .
25 Oct 2015
Great Vehicle for a vacation with our 2 adult girl
Pros: Size and options
25 Oct 2015
Good price; bit of a wait at the airport
Pros: The price was much better than others.
Cons: The wait at the airport counter was too long and unnecessary as 1 desk agent left his post for an extended period leaving 1 person responsible for the line.
30 Nov 2015
9 Dec 2015
Good car some issues with pickup
Pros: Clean new vehicle
Lots of room
Cons: No baby seat even though paid for one
Pick up was extremely long over an hour
Lots of hidden charges (extra driver, tolls package we didn't need)
Felt a little hustled
4 Jan 2016
Pros: THe rate and the class car
Cons: no one to confirm cosmetic problems at pick up made me worry I would be blamed.
12 Jan 2016
Cons: No personal instruction on car operation at pickup and due to a backlog of returned cars, had to go to the office and wait in line to check out and get receipt.
17 Jan 2016
Pros: The agent could not get someone on the phone in the garage. So he walked out there with me to make sure I got my car and on my way. Excellent service
19 Feb 2016
Cons: We agreed to pay $38 extra so we wouldn't need to fill the tank on return, but when we got there they wanted to charge us $9.99 per gallon to fill it!
Cons: Big charge for Pass Plate when it seems they just take a picture of your plate and send it to the rental company which they would do anyway. No FOB and key was difficult to get in and out of lock.
24 Oct 2015
Dirtiest and stinkiest rental EVER
Pros: New car but it was trashed. They tried to upgrade me to this car but it clearly wasn't ready.
Cons: Smelled like weed and completely filthy. I could barely see thru the windshield because it looked like they started to spray the car to be cleaned and just decided not to. Bad enough i was already waiting 40 minutes at 11pm to figure out what car they were going to give me. Took 30 minutes for the shuttle to come. Shuttle guy was very nice despite the long wait. Not worth saving the money!
27 Oct 2015
Pros: The person that dropped us off at the airport was extremely friendly and helped us get all our luggage on and off.
8 Nov 2015
Clean the cars between renters please
Pros: I was in and out of there on decent time. They are open 24 hours
Cons: The vehicle seemed to have food stains on the inside roof from a previous renter. Some of the features seemed to be falling apart like the gas tank cover. It appears as though there is little care taken of the cars between renters and they are definitely not cleaned, the windshield was absolutely filthy.
28 Nov 2015
Pros: Best value in market. I love that Fox does not charge extra per day for spouse/partner rental. As long as that is a part of the deal I will continue to choose Fox.
2 Dec 2015
Cons: the sales pitch. it took 45 minutes to rent the car because we had to listen to all the add ons.
8 Dec 2015
Not a bad experience!
Pros: It was pretty painless process. Cheap too! I opted for no insurance and they kind of hounded me about it. They never brought up the sunpass policy which I'd okay because I didn't use it. The rentals aren't brand new cars. There a some older vehicles with dents and bruises. Make sure you have them inspect the entire car before you take it. Customer service in person was just okay. But when I tried to call them, no one answered and I was on hold indefinitely. I just hung up. But, overall, if you want a car for just a few days and don't need to travel far, this is a good company to use.
14 Jan 2016
Cons: Waited over an hour for a car. Car had low tire pressure issues. Only one person actually working. Don't use this rental company.
1 Feb 2016
Pros: Pick up at TPA and return drop off was a breeze. It is a six mile trek to the Fox offsite location. Moving to TPA in 2017 I was told. We received a brand new car, which worked out great with great gas economy
Cons: Attempted upsell to a larger vehicle during pick up.
19 Feb 2016
Pros: Car was clean and newer. Had some decent extra features like a back-up camera.
Cons: Had to wait about 15 minutes for a shuttle at the airport and then had to wait 40 minutes in line before we could speak to a representative. When we returned the car, the computer system was down and they couldn't give us a receipt. They emailed us one later that day.
Pros: The car was real nice and roomie. Clean and fairly new. Drove well most part of trip.
Cons: The gears were not working properly. Several times it would go into a higher gear and had to pull over and stop and put it in park and then move it to drive again and this worked. Not sure why when I put it in drive and not (+ or -) it would still go into a higher gear and rpm would reve up high.
10 Aug 2016
Pros: The Tampa location has clean and the person behind counter was very friendly and knowledgeable..
Cons: Picked this car up in Tampa weather was nice out so had windows open for first 30 minutes of drive before I hit the HWY.. As soon as windows went up the smell of smoke was horrible... But to late in the middle of a 11 hour drive to North Carolina.... They have to do a better job checking cars out before renting them to make sure they do no have a stench of smoke in them...
20 Feb 2016
Pros: Arrived early due to flight change
Easy check in
12 Jul 2016
Please no pressure about insurance
Pros: Just dont like to feel pressure about insurance.
19 Oct 2016
Cons: I had put an 11am pick up time. Got there at 10:55 to no one there from Hertz. It was in a Ford Dealership. I had to wait 35 minutes for the representative to arrive to get the car to start my vacation.
2 Feb 2016
Not a good company
Cons: I found a price on their website and brought that into the store and they said they would not honor it so I had to pay an extra 100 dollars just because I am a walk in.
22 Apr 2016
Pros: Hertz customer service was polite, knowledgeable and very helpful. great, the Nisan was a great car. Will definitely rent there again,
3 Nov 2015
Expensive 4 hours
Cons: It cost a lot
22 Feb 2016
Cons: "No cars available", >30 minute wait, only to find lot full when we finally got a car. desk staff unable to modify reservation, told it would cancel the entire rental and they couldn't guarentee the same price or a car. Phone call to hertz, made the change in 5 minutes. Car with a serious wobble, out of alignment.
Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for
19 Oct 2015
Bang for the buck!
Pros: This was my only option when renting a 15 passenger van for 24 hours. Everyone else wanted double what Ace asked for. We saved a bunch of $$$!
Cons: The low tire pressure light came on because of a small leak in the right, rear tire.
31 Oct 2015
I would use this car rental company again.
Pros: The employees were helpful and offered good service .
19 Nov 2015
Cons: car was dirty
tank was half empty
temporary tags were expired
2 Dec 2015
Didn't drive it much
Pros: I liked the price of the vehicle. Cheaper than the on airport car rental companies.
Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot
9 Dec 2015
Low priced car rental, but good value.
Pros: The rental was a very good value, car was clean and delivered quickly despite only one counter attendant. Despite being understaffed, the attendant was friendly and conversational, and patient with the multiple customers they were dealing with at the time.
Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.
24 Jan 2016
Pros: Car was clean and nice. Shuttle was reasonable staff friendly. Process was quick
1 May 2016
Pros: Car got great gas mileage.
Cons: Check out guy was so flipping rude I almost punched him in his face. I WILL NEVER rent from them again
5 May 2016
Hidden fees and false information.
Cons: At pick up I had talk to man stating I only go through 1 toll during my trip of 7 days.. They stated that I didn't need to pay the 6$ a day pass since it would be a waste of money..and that I would just be able to pay the 1.50 charge at the toll...toll was a non stop toll which did not allow me to stop!! At drop off I mention to him toll did not allow me to stop ! He was just like oh well that's a 59$ charge than!??so now I have a 56.00 charge which bounced my debit card!! I also did not sign the drop off contract saying I would pay that charge and they charge my card same day even after I told them not to snd to send me a bill!! 4 other people there also got suckered into this hidden fee! The man stated that maybe I should have taken s different route! I'm from out of state and GPS only gave me the one route to my hotel! No compassion and they must make a lot of money off of people.. I will never rent from ace again and will share this on social media if my money is not returned!!
13 Jun 2016
Pros: Good gas mileage
Cons: Tire pressure light was on the entire trip
There was no windshield wiper fluid in the car so I couldn't clean the windows while I was driving
Pros: The car was very clean and the staff was friendly at pickup.
Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.
3 Dec 2015
Cons: Gave wrong address in email confirmation
Did not mention in email that it was limited mileage rental
9 Dec 2015
Pros: price was good. drop-off was good. shuttle service was good.
Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.
22 Dec 2015
Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.
28 Dec 2015
Pros: quality vehicle. fair price.
Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.
24 Jan 2016
slow service on pickup
Pros: the car was clean and worked well. drop off back to the airport was fast.
Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.
25 Feb 2016
Pros: I liked the price, location was decent, and they did have Volkswagens available.
Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.
1 Mar 2016
Pros: Toyata Camry is always a nice car. Nothing fancy but rock solid. Fast pick up at the airport.
Cons: The address given is wrong for drop off, car was filthy,
8 Mar 2016
Truly a good value
Pros: Not a lot of paperwork or hassle. No expensive showroom and great pricing. Will consider again
17 Apr 2016
High cost for low budget service
Pros: Got full size car with great gas mileage.
Cons: Service was horrible. Nothing was explained. Charges and deposits were expensive. Price of vehicle ended up being double than advertised. Outside of car was dirty, which made it difficult to see dents and scratches.
Cons: Wish I had been informed, when I confirmed appointment and purpose for pickup, that this would not hold 12 persons plus their luggage.
18 Oct 2016
misleading quote for car pickup
Cons: I typed in my location being tampa airport. when I arrived my car rental was at a location 1/2 hour away from the airport with no shuttle service AND it was closing in 15 min. . We had no way of making it to the site before they closed. No cars were available at the airport.
19 Jul 2016
Real bait and switch experience
Cons: When I made my reservation I specified the Tampa airport as my location. I received a rental quote of $143.00 including taxes ($24/day plus $23.38 total taxes). When I got to the Enterprise desk I was informed my reservation was for an off site location that was soon closing. While they said they would honor the daily rate I was quoted, I would have to pay more due to airport fees. Needless to say I was incredulous to learn those "airport fees" brought my total rental to r $281.24 - MORE THAN DOUBLE MY ORIGINAL QUOTE! .
In reviewing my invoice I was charged a daily rate of $39.58/day and was charged $83.34 in taxes and fees.
I was in town for a family emergency and not in a position to debate the situation - I needed to get to the hospital and did not have time to go to the other facility.
I feel I was cheated and taken advantage of by Kayak and Enterprise. If there is any interest in making this right, you and/or Enterprise will honor the daily rate I was quoted and credit back some of the fees that don't appear to have anything to do with the airport location (concession recovery fee, Florida surcharge, vehicle license fee, tire/battery fee) as well as an adjustment of the sales tax I was charged.
The ball is in your court.
25 Oct 2016
Cons: Had to pay a $200 deposit, which was never mentioned online. The insurance I bought online was not from enterprise. And the enterprise shown online, was not at the airport.
27 Oct 2016
Cons: After setting up a car for my family vacation I called and asked to set up a pick up (their we will pick you up slogan) . Told me I was over 5 miles away so I would have to find my own ride. I set my time to pick the car up at 2pm in Tampa and the website changed my pick up time to 1pm without notifying me. After a $20 Uber ride we got to the location to find out on Saturday's they close at one . ( also when I call to get picked up at 2 on the agent on the phone didn't tell me they wouldn't be open ) . After calling other enterprise locations none would help me with a car . After standing for about an hour in 95 degree weather with wife and two kids and all out luggage on a corner we found a rental back by the airport. $20 Uber ride back ($40 in Uber now) . As I was standing at the counter ( advantage car rental) 2 other families walked in saying the same thing happened to their family . Sales guy said every Saturday afternoon this happens. Car was $60 more but at least they took care of us . Now I'm $100 over my budget and two hours behind so please save time and money and skip enterprise.
26 Oct 2016
Pros: I expect the categories listed on this survey to be present in any business I frequent. The category that is important to me and is not in the survey is the attitude and demeanor of the staff at the car pick up locations. I reserved a pickup and I expect to get my reserved pickup. I have no interest in explaining why I choose a pickup, why I need one and if I have one at home. ( 58 year old male customer) I am talking to a clerk at car rental office and it is no business of this person what my personal likes and dislikes are in a vehicle. For over 3 years and 20 or so rentals - every encounter has been this psychological probe & discussion and an attempt to get me into some other vehicle. The latest altercation was some young person aggressively attempting to shake my hand and run the encounter - like he was running for office. This alpha male , over assertive and aggressive behavior has only made the experience worse when he didn't want to give me my rental pickup that I reserved because I wanted that vehicle in the first place. It is of no concern of the rental staff to probe my intentions on my rental selection. BTW, the two times I was actually able to rent the pickup, it was parked at some other location and took over a hour to get to me. I made the rental reservation weeks in advance....why was not this vehicle - in both cases - not ready for me ?
11 Oct 2015
Pros: Great ride, we were upgraded to a RAM 1500 quad cab..
Cons: They never seem to have what you request, they do upgrade...
31 Oct 2015
No easy pathway to terminal
Pros: The workers are nice. No hassle with paperwork at drop off.
Cons: I didn't like that when I drop off the car there was no clear main wide enough and safe walkway to get to the terminal. It's like weaving your way through a maze. You go down one way and then you find that the path way is not wide enough to maneuver through so you have to back up and find another path. I find this frustrating and unsafe. The Dropoff area in that garage also needs to have the ground washed. It is pretty gross. It's just so dirty to roll your bags through. But all the workers are nice.
16 Nov 2015
Pros: Parker at the Sun City Center location is an angle!! Had a 2016 Elantra and it was perfect!
Cons: That I couldn't get the car I reserved at the airport because my father was paying and I was the driver; names on license need to match credit card and that meant we didn't have a car for the first day of our trip. It's a stupid policy and I was very unimpressed!!
Pros: They called as soon as we made our online reservation to tell us they did not have the class of car that we ordered so that we would not be disappointed. When we picked the car up, the class we had rented had been dropped off but not yet cleaned. We were give the option to take it or the lower class. Very good customer service!
7 Mar 2016
Cons: I raced here to return my car in time to avoid charges and they were closed. I called customer service and they said I had to bring it back in the morning. I rented my car early and returned it within 24 hours and they still charged me the additional hours. I explained it to the attendant and he didn't care. He would not adjust the bill.
12 Oct 2016
Cons: Oslt. Long wait between paper work and vehicle availability
14 Nov 2015
Pros: Everything went quickly and efficiently. The gal was very friendly.
24 Nov 2015
Didn't get the size car I reserved
Pros: Easy to do.
Cons: Car had scratches on front bumper. I assumed that was documented, but found nothing in the paperwork I was given. I took time-and-date photos for my protection, but feel I should not have to do that.
29 Nov 2015
Pros: Drop off and pick up went very fast.
Cons: Car had stains in the seat and rips in the material.
20 Jul 2016
Pros: Lot more features in the vehicle than expected. Great value. Great clean undamaged vehicle.
Cons: There were a lot of upgrades attempted. Usually when you rent a car you need to get where you're going, not haggle over additional costs and options.
19 Sep 2016
Cons: The car needed tender loving care for the mechanic
26 Sep 2016
Pros: Added money to my bill for being late and other things that were note true.
Cons: No customer service available 24/7.
20 Oct 2016
Pros: It was just what we asked for. Great gas mileage.
Cons: Although it was physically clean, it smelled like a barn. Being my first time renting a car, the lady I had at the desk, explained almost nothing and I got most of my information from the person next to her, helping another couple. Also, a quick run through on features of the car would be helpful, for example when a car has no automatic headlights or a strategically place. It difficult to find gas door opener, very slow to accelerate also.