Find reviews that mention:
8.0
liked the service provided by the staff. Didn't like that the Tesla I reserved had an expired registration so had to use a Polestar, which was not nearly as user friendly as a Tesla. Disappointed.Reviewed 6 Aug 2025
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10.0
Aaron is a shining star! After a long travel day, we were greeted with kindness, knowledge, and enthusiasm. He made our rental pick up process smooth and enjoyable. Thank you Aaron!Reviewed 2 Jun 2025
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2.0
Impossible and stupidReviewed 14 Oct 2024
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8.0
Cheaper pricing for Tesla and more optionality for charging.Reviewed 28 Aug 2024
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10.0
they saved our butts when our flight were cancelled and unable to be rebooked for several days. We were able to rent a car at 3 am and 1-way it home.Reviewed 6 Aug 2024
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2.0
Absolutley terrible. Worst car rental experience I have ever had. Did not get the car rental that was reserved and purchased. Waited for over an hour to get a different car than the one was reserved and it was also not fueled up. The pickup location was a total mess and very unorganized, probably over 30 people waiting in a tiny lobby. Will never be going through hertz ever again. Absolutley terrbible experience!!!Reviewed 24 Jun 2024
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8.0
System went down so check in process didn't work. Car wasn't ready even though i was told it would be. Once I did get a car, it smelled like cigarette smoke so I asked for a new one. Customer service was helpful though so they did resolve the issues once i brought them up.Reviewed 20 Jun 2024
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4.0
We drove 45 minutes across the city to the locations we were told to drop off the car at. We were also given a dropoff time that was the same as the closing time (which was noon and we were not notified that they closed at noon.) We arrived on time but could not find anywhere to park in the full lot. By the time we got in the door within 5 minutes of our dropoff time, the hertz desk was empty and there was no one to talk to. There was a key drop box by it said charges would accrue until the next employee arrived. It was the start of the long weekend. It also didn’t feel like the safest area and we were nervous that if something damaged the car over the weekend we’d be liable. We waited another 45 minutes on the phone to get through to customer service. I will say they did grant us a two hour extension and allowed us to drop it off at the airport (another 40 minutes away plus having to catch a shuttle) for only an extra $10 airport fee, but it was incredibly inconvenient. Our rental agreement said we were allowed a 59 minute grace period and nothing about the location closing. Everything else was fine about this rental but that kind of ate up a whole afternoon of our vacation.Reviewed 26 May 2024
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6.0
It was HORRIBLE and TIME-CONSUMING! We didn't notice that the car we rented was to be picked up at your location in downtown Denver; after first stopping at the Denver airport Hertz, your agent told us to go downtown Denver to pick it up. We waited 20 minutes for the train that took 30 minutes to go from the airport to downtown Denver, then Uber to your downtown location, which closes at 5 p.m. on Friday, and we finally got there at 6 p.m.! Therefore, we called, and you canceled it. Thank you. BUT, we WASTED A LOT OF OUR SHORT VISITING TIME WITH OUR FAMILY, CHASING DOWN OUR RENTAL, WHICH WE ULTIMATELY COULD NOT GET! Subsequently, we rented from another company. On the positive side, the Hertz representative whom we spoke to about this fiasco was very understanding, and, as I said, she canceled the reservation. Technically, this was our fault. I'm an old man and don't travel much now.Reviewed 20 May 2024
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2.0
Not only was the car when we finally got it filthy and the gentleman did offer to go back and clean it but the more important thing is it. It was a two hour and 15 minute wait because they had 16 people in line and one employee I mean there were people in front of me that were trying to return a car and it took two hours and 25 minutes to return the car. Extremely unprofessional and extremely frustrating to all the people that were in line.Reviewed 9 Apr 2024
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2.0
No vehicle (booked an Tesla) available at time of arranged collection. Offered a sub standard vehicle with no compensation, nor offered an alternative upgrade. I had to get a friend to take me to another site to pick up the Tesla. 2 hours delay on a very tight schedule day. Not happy, I would not use again.Reviewed 31 Mar 2024
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2.0
The key fob died so i had to replace it they have yet to send me my reimbursement Also they gave me a electric rental in a city with 3 charging stations two of which were behind pay to park.Reviewed 3 Mar 2024
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