Cons: They could have refunded the full amount since it was canceled because of covid-19
Pros: Extremely friendly and knowledgeable employee at the pick up counter
Cons: All good
Pros: The car
Cons: They didn’t tell me about a service fee Foradding drivers
Pros: The staff very friendly and helpful, the drop-off super easy.
Pros: The car was broken. A parking proximity sensor was broken and kept going off while driving.
I would like a partial refund.
Pros: The hostess that helped us at the counter was the best ever! So friendly and helpful!
Pros: At pick-up they waited for us until 0:00.
Cons: Intermediate car always means Ford C-Max 1.5...
Pros: Its a car
Cons: Service and the fact that the 2 rentals we did with hertz resulted in overcharges for preexisting damage. Cars were handed in with minimum usage and in the exact same conditions (one of them was picked up in the morning and returned that same evening, the other was kept for 2 nights).
Pros: Airport drop off location was a great location
Cons: Signage around the airport was challenging to follow and drop off was hard to find
Bait & Switch
Cons: We originally booked the car through Dollar (which is managed by the same location as Hertz) and when we arrived we were informed that we had to accept the additional insurance which would have doubled the price. We cancelled the dollar reservation and re-booked through Hertz at a higher rate to avoid the insurance charges. They gave us the exact same car they were going to give us through Dollar (but now at a high rate). Also, we found several small scratch and dings on the car - when we told the lady at the desk she said not to worry about them but when we brought the car back we were hassled about them. Luckily we had documented everything with pictures and videso when we picked up the car so we avoided extra charges. very annoying car rental experience.
Cons: How is kayak ? Pooooooor
Pros: The car was brand new, had really great auxillary options, including USB ports, speed limit controls, and lots of storage. I love that it ran on diesel.
Cons: That I ordered a compact vehicle and received a mini-van.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Hertz in Berlin.
Hertz has 12 car hire locations in Berlin. Take a look at our Hertz hire location map to find the best car hires near you.