Would you like to save as your currency permanently or for this visit only?
The hotel was extremely clean, the staff were very friendly, and overall, it was a pleasure to stay in this hotel. None.
It has a spa. Horrible internet. Unfriendly staff.
I liked the cleanliness of the room, comfort, good mattress. Metro station is at the hotel corner. Indeed excelent N/A
The room and the hotel are like a million others. No useless details or particularities. In a weird way, such emptiness makes you feel at home. Though the entire hotel is smoking free, the room smelled of cigarette smoke.
Great location in a nice part of Hamburg. The staff was very professional and helpful in assisting with recommendations and making guests feel welcomed. Particularly Katherine at the front desk, who was very polite and taking time to discuss options.
The location, breakfast No Coffee or tea making facilities in normal rooms. Gym is very basic.
I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
The place was clean and tidy, with a giant bathroom and nice shower. Included an umbrella to borrow and many other amenities in the room. Transit was further away than expected and the lower rooms have no view of the lake due to trees.
Friendly and professional staff, Recption staff was outstanding smart, informative and precise, Cleanness of bathroom was a bit weak, Cleaner has overseen some marks at mirror , in toilet and bathtop...no quality check?
Beautiful room. Good breakfast. Style of SPA -stronh green-orange colour, but anyway pool was good.
Very good service, nice and helpful personell in reception helping us with the arrangement of day/evening activities such as visiting Blankenesee and the geart show Der Köning der Löwen :)Great breakfast. Honestly nothing more to expect.
Nice location - near the train station Piano bar with talented pianist Good buffet breakfast Inclusive public transportation ticket, first three days! Very, very, dated decor Separate areas of hotel, awkward Not good view from rooms in the back A bit of rudeness from staff a check-in
It was centrally located. It was.very clean and modern. They were great about an early check-in itime! The staff was very helpful and fluent in English! I would definitely stay here again!
location is great and the rooms are spacious and comfortable, easy access to public transport rather poor value for money - and there were rotten apples at the reception desk
Pleasant historic hotel with new tower room if you prefer modern feel.Next to rail or metro link so can be at town hall sq in 10min.Also city circular tour bus and harbour cruise tour are 5 mins walk down some steep steps.Only 25euro taxi and 30min to airport.Can get train too. If you like to sleep with the window open then you will need the hotel supplied ear plugs! There is quite a bit of road rail harbour noise but that is the trade off for such a good location.The closed windows are triple glazed so it's quiet enough when closed.Would happily stay again.
Location. Breakfastbuffet no value for money.
Very clean and comfortable. Staff was very accommodating and helpful. Location is great - near train and subway stations, can walk to restaurants, parks and lake very close. English TV limited to CNN, Bloomberg, and BBC...other stations in German could not even be close captioned in English. Breakfast at hotel was expensive at 18 euros but may not be bad if you consider it a brunch.
Sound proving of the rooms are very marginal.