Cons: The booking app told me I booked a jeep but when we arrived to Fox they only had Mitsubishi Pathfinders and these cars had very minimumal storage room and very uncomfortable seats also the rental smelled like cigarettes, had only fm radio, and there was a nail in the tire and all the tire pressures(psi) were way off so I assume they don't inspect the vehicles properly prior to renting them out.
Cons: I booked a dodge caravan minivan but got a smaller 7 passenger suv. We were all crammed in there and could only fit one luggage in the back. That's my only complaint. Car was clean and ran excellent throughout.
Pros: The process to extend my rental on their website was pretty straightforward and user-friendly.
Cons: On 9/9/20 (a day before my car was due for return) I used Fox Car Rental's website and paid for an extension. I changed the return time from 9/10/20 at 12:00 pm to 9/10/20 at 9:00 pm. I arrived at Fox on 9/10/20 at 8:45 pm and parked the rental in the return area. I went into the office and was told to go stand by the car. After about 8 minutes I went inside and they got someone to assist me in checking in the car. After checking that the car was in the same condition as it left in and that the tank of gas was full, I was told that I was late. I then proceeded to show the gentleman my confirmation email, that I had paid for which extended the return time to 9 pm. He acknowledged what I had shared with him but said that his system didn't show any sign of that and that if a few days goes by and I don't get my deposit back then I can reach out to them. I said that won't work for me I need to speak to somebody now, so I went back into the office and talked to Eric. Eric had an attitude, he kept telling me that I was late and was very argumentative with me which I did not appreciate, especially after I had alread shown him the proof that I had got an extension. I was told there was no manager on duty to help me with this issue and that I would have to call billing in the morning and they would figure it out. This was very poor service in my opinion, there should always be a supervisor or management level person on staff whenever a place like that is open for business. I will be calling billing in the morning and I will also be calling back to Fox Rental to speak with their manager Josh and explain how I was poorly treated.
Pros: We did not receive the car we ordered. Plus, the car i received was cheaper then the one I ordered. I wasn't offered a credit
Cons: honored what I ordered. If the xar I ordered wasn't available I should of been given an upgrade not a lower grade.
Pros: Staff was ok but they didn't have a car available for me when I got there even though I made a reservation for one after 40 minutes of waiting and when I was about to leave I got lucky someone showed up to drop off a car then I had to wait another 15 minutes to have it cleaned and it was still pretty gross the top/ ceiling off the car was filthy
Cons: They shouldn't take a reservation if there isn't a car available it can really ruin someone's vacation or plans. Better cleanliness of their vehicles
Pros: Nice rental vehicle. Staff was friendly.
Cons: Too many extra charges/fees I wasn't expecting. Airport fee? Other fees?? Was given towing when I said I didn't need it(have AAA). Vehicle had a used can of shaving cream and candy wrapper under front passenger seat. A lot of dirt under car mats. Good deal turned into an expensive rental.
Cons: 1-direct pick up from the airport to Fox office
2-since pick up is not direct....clear information on-line regarding the 2nd shuttle pick up from the initial drop off (where and how) as well the return of the vehicle
Pros: The staff was friendly during check in.
Cons: The car was still wet when I received it.. There was no one to check out the car at the drop off. Had to wait like 10 minutes for someone to inspect and receive the car.
Pros: very fast, easy transaction.
Cons: I would use them again.
Pros: The car
Cons: The customer service with the people that helped me
Cons: Rented a minivan. Only one they had available had check engine light on. Had nothing that could seat 6 people to replace it with. Had to get a car last minute with another company at the last minute and spent more than we wanted to spend.
Pros: James was very friendly and professional.
Cons: The other two people working at the counter when picking up were rude and argumentative regarding my concerns over shuttle service. We had waited at the Ontario airport car rental center for 15 minutes next to the Fox van. There was no sign of a driver, no one present to provide any information on when it would depart, no direct line to the Fox office, and no answer on general customer service line. We had to wait another 15 minutes for a Lyft that cost $19 to drive us down the street. Instead of understanding why that was an unpleasant experience, the other two Fox employees were confrontational and argumentative. Was just no need for that kind of exchange.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Fox in Ontario.
Fox has 1 car hire location in Ontario. Take a look at our Fox hire location map to find the best car hires near you.
No (according to our data)