Pros: I received a courtesy call that the car is NOT available!!
Cons: A better reservation service
Cons: I could have been notified that I could not use a debit card after spending 40 min in line an 30 dollars on an Uber
Cons: Honestly I really like Enterprise and the one in Anaheim on Harbor... hands down best customer service! The guys are so friendly to all customers from what I saw while waiting. They make it as easy for you to be in and out without wasting your time or theirs. I will most likely only be using enterprise for car rentals whenever needed. I will reccomend them to everyone!
Pros: Very friendly staff. Super helpful. Pick up and drop off were easy.
Pros: The staff was very friendly and efficient. The car was clean and we loved it.
Pros: The Tahoe was really comtarble. It had a lot of room.
Cons: They didn’t give it to me wash I had to clean the front & side mirrors
Kayak bookings cannnot be guaranteed
Pros: Once we got the car everything went as it should however they called that morning saying they didn’t have the car and Kayak should have never allowed me to book it, because they were closed at the time of the booking, so they would try to do their best to find me a car similiar to what I requested, which was a premium SUV because we were traveling a distance with 6 adults and bags
Cons: That I had to wait 3 hours longer than the time I requested the car and many phone calls in between, we were trying to get through LA traffic before it was crazy instead out 2 hour drive took 4 hours.
Pros: The company didn’t have the car originally ordered so we had to take a smaller car because of a rush for time. The Assistant manager Richard Merical upon returning the car gave me a major discount on the rental because of the mix up. Richards customer service skills are over the top good, best I’ve experienced.
Pros: Enterprise has been my first choice when renting a car. And they will continue to be. They were unable to find our reservation that was booked through your third party site so I will not be using Kayak in the future and will book my car rentals from their website.
Cons: Kayak’s booking did not crossover to the Enterprise site. Enterprise did not have our reservation.
All dressed up with nowhere to park
Pros: The van did not break down, so it performed its basic task.
Cons: Interior was badly in need of a thorough cleaning (stained upholstery) and also had hangers and beverages from the prior renter. Gas was half full, which is a huge inconvenience for pretty much anyone who would be renting a big passenger van. All listings said "on-site" parking, but when I arrived there in a dress and heels, ready to shuttle ladies for a day of birthday winetasting, they said my vehicle could not be parked there for the day, nor could I drop off the van after their closing time in the afternoon. I finally had to run relay in my heels, back and forth, from street parking a few blocks away, and made my group of 15 people 40 minutes late. Then, after a VERY long day, I had to get up early to return the van at their opening time (remember, no overnight drop-off). Overall, it was just a lousy experience. The workers were friendly enough, but the location needs to get more customer need-oriented. I've had much better experiences with Alamo, just down the street, when it comes to all of these areas of concern. Needless to say, I'll be loyal to that Alamo next time.
Pros: Timely and excellent service. Thanks guys, keep up the good work.
Fradulant damage charge
Pros: Vehicle was nice and clean
Cons: Manager Mckensie was racist and tried to take advantage of the fact that my English is not primary language. She waived additional insurance coverage when I wanted to purchase the additional insurance and tried to blame me for a scratch that was already on the vehicle. Then she told me she was crediting my deposit when in actuality she was charging my insurance deductible. Very disappointed in this particular locations service. Other locations have excellent service
Full-size (Chevrolet Tahoe or similar) is the most frequently booked car hire type from Enterprise in Anaheim.
Enterprise has 7 car hire locations in Anaheim. Take a look at our Enterprise hire location map to find the best car hires near you.