Pros: the counter guys were fast and very nice. good price, easy service and a clean car with a great air conditioner.
Cons: the lady behind me in line. such a pushy, impatient white trash lady. didn't know a line works in such an establishment. I'm white, so I know what white trash looks like.
22 Aug 2016
Pros: The gentleman at the counter for pick up was awesome!
Cons: Check in was a little impersonal.
8 Dec 2016
Pros: I liked the fast and courteous service, cleanliness and very personal service. I will use ALAMO whenever I need a rental car. Thanks you very much.
Cons: Nothing at all.
7 Oct 2016
Pros: The customer was good. Christopher was nice, courteous and explained things clearly.
Cons: The pick-up location, we had to walk for 10 minutes through a few plies of stairs until we reached the rooftop of the parking complex to get our car.
Typically, the car will be driven up in front of the office for us.
Pros: price and ease of getting the key was very quick. We did not have to wait but a few minutes before we were on our way. Probably the quickest I have ever rented a car. pick up was in Anaheim and drop off was LAX.
Cons: Car stunk like B.O. for 2 days. We had to have the windows down to air it out and prevent us from vomiting. The return service was less than informative. I was told to park in a walkway, then told by someone else that I should not have parked there. There was no formal communication that the return was checked in or if I was getting a receipt. It's not that the questions were not asked but it was either mentioned walking away from me or just plain belligerence.
15 Jan 2017
Pros: The minivan was ready when I arrived to pick it up. The 2016 van had 36,000 miles on it but did not have any mechanical problem.
Cons: The interior of the KIA minivan I rented for 5 days was the dirtiest of any vehicle I ever rented in more than 30 years. The carpet, seats, and windows were covered with dirt, smudge and trash. Cup holders had rotten food in them. One seat looked as if someone had thrown up on. All six of us driving from Anaheim to Phoenix and back got sick. On return, the branch manager blamed the dirtiness on "Avis Corporation". I said the branch manager is responsible for cleaning of the cars not Avis. At the end he gave me a mediocre $27 discount off of $461 rental invoice with an apology. I said apology not accepted. Overall, a very bad experience from a reputable rental company.
Pros: The service was superb. Even though we were a couple minutes late, they were very accommodating. They even upgraded the car.
Cons: The car, a Jeep Compass, we rented wasn't very comfortable, lacked power and wasn't very ergonomic. It did get us to where we wanted to go.
9 Jan 2017
Neil Rutkowski - California Rental
Pros: The counter service was great. The car itself was great.
Cons: I booked this rental at <$100 total estimated and it was close to $400. I was put in a larger vehicle not because I requested it, but I was led to believe they were doing me a favor. I was issued an external GPS but the care was also equipped with GPS. I was told the drop-off fee to another location would be waived. I'm not sure it was. I really feel like I got upcharged under high pressure situations (raining coming into LAX) and tight time leaving SNA. If someone could review this rental, I'd be most appreciative. Thanks, Neil.
Pros: When I wanted to extend the rental by a day, hertz was not helpful at all. They claimed that since it was an online reservation I couldn't extend it. That I would have to come by drop off the car and then pick up another one.
In addition I ended up paying more than my rental price on kayak. The guy at check in was not helpful in explaining these charges. The guy at checkout was very helpful though!
Pros: Convenient location near to the hotel we were staying at.
Cons: The parking lot was a bit confusing; there were cars coming and going and no clear place to park the car I took (my wife dropped me off) to pick up the new car we were renting
7 Jan 2017
Pros: The staff at this location was excellent and went out of there way to try to find the perfect vehicle for me ... and the vehicle (Lincoln Navigator) was very nice.
Cons: I had wanted a 4wd for our family ski trip to Colorado, but they could not promise that the vehicle provided on my pick-up day would be a 4wd (and it wasn't). That just doesn't seem right. They were able to find a very nice large luxury vehicle (Navigator) for me that they brought in from another location that morning ... so I had to wait a bit for it (but no big deal). Fortunately, the lack of 4wd did not become an issue on our trip.