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Car hire in Downtown (Cancún)

Driver's age: 26-65
do 23/5
do 30/5

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Cheap car hire in Downtown (Cancún)

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Downtown (Cancún) car rental reviews and directory

Alamo

Best rated

Cleanliness

5.6

Comfort

5.4

Pick-up/Drop-off

5.1

Value for money

4.6

3 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Tulum Sm 4 La Quinta Inn

+52 998 884 8427

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Intl And Domestic Arrivals

+52 998 886 0100

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Lot 4 Main Office.

+52 998 886 0101

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

8.0 Very Good

Apr 2024

KAYAK
The pickup is not at the airport but a 4-5 min shuttle away. The pickup is straightforward, they have enough staff to minimize wait times. They did not have our reserved childseats which made the trip unsafe but we managed. They also try to upsell insurance and other add ons, we stood firm and got what we agreed/paid for minus the carseats. Overall I'd give this experience a 6/10.

4.0 Mediocre

Feb 2024

KAYAK
I rent the same time every year with them in Mexico - for an extended amount of time approx 24-30 days, this year it was an additional $1,000 more!!! I had them pull up last years and sure enough it showed it was less. I truly like the convenience of the location and service but to get stuck with double what I typically pay is not worth it. We use to rent from Hertz and there was a lawsuit for inflation I wonder if that’s the case here?

2.0 Poor

Dec 2023

KAYAK
Their insurance cost was outrageous. Never will I use Alamo again.

4.0 Mediocre

Jun 2021

KAYAK

Pros:

Car was good

Cons:

Pick up and drop off was very slow, line was long. At drop off they made you wait in the same line to return the car as the people waiting in line to pick up the car. Car return took 30 minutes. Also Kayak did not make Car insurance policies clear, and staff at Alamo were very aggressive at pushing their Insurance options. Their arguments with customers about insurance was one of the things slowing down the pickup/drop off line.

2.0 Poor

May 2021

KAYAK

Pros:

Nothing. They did not have a car even though we booked one. We had to change our entire travel plans because of that. Horrible.

Cons:

Uhm, maybe having a car available when you've booked one?

2.0 Poor

Apr 2021

KAYAK

Pros:

Even though we had a reservation, there were no cars available when we arrived. We had to rent from another vendor for a much higher price.

Cons:

Honoring a reservation would have been the right thing to do.

1 out of 51

Budget

4.5

Mediocre

172 reviews

Cleanliness

5.0

Comfort

4.9

Pick-up/Drop-off

4.6

Value for money

4.6

3 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Yaxchilan #160 Colonia Cntr

+52 998 886 0252

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Calle Sierra Sobre Av Bonampak

+52 998 886 0252

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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Carratera Cancun Chetumal Km22

+52 998 478 0014

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2.0 Poor

Dec 2023

KAYAK
This company has a counter on the airport without any personnel. They only have a paper on the counter that said to call a number for a representative assistance, but when you call, no one answer. So this makes everything useless. This Cancun office is the worts I have ever seen from this company.

8.0 Very Good

Oct 2023

KAYAK
The car was in regular condition but drives, the personal was helpful and respectful, the overall was good.

2.0 Poor

Oct 2022

KAYAK
Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZY

8.0 Very Good

Aug 2022

KAYAK
Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.

6.0 Okay

Apr 2021

KAYAK

Pros:

The staff was friendly and very helpful.

Cons:

The car radio was broken, and the car was rather low end/ poor quality. It was difficult to pass because the car took a lot of time to accelerate.

4.0 Mediocre

Apr 2021

KAYAK

Pros:

The staff was friendly.

Cons:

The car was terrible. It was completely beat up with significant dents on every panel. The right side mirror did not work. The battery connection was loose and the car didn’t start on multiple occasions. The tires had a slow leak. The car price as quoted should include the mandatory cost of insurance for non Mexicans and not just say it’s extra.

1 out of 45

Europcar

4.0

Mediocre

149 reviews

Cleanliness

5.8

Comfort

5.2

Pick-up/Drop-off

4.3

Value for money

3.8

7 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Bonamak Y Cazon

+52 998 892 8952

Opening times not available

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Av. Lopez Portillo

+52 998 188 3778

Opening times not available

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Av.tankah Esq.av Coba Sm35 Mza1

+52 988 892 5952

Opening times not available

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Boulevard Vialidad Paseo Mujeres

+52 998 227 4179

Opening times not available

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Carretera Cancun - Chetumal Km 22

+52 998 886 0063

Opening times not available

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Milla De Oro Carretera Federal 307, Km 332 Carretera Playa Del Carmen, Plaza 101 Puerto Morelos Qroo

Opening times not available

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Punta Sam Carretera Mza 002

+52 998 227 4179

Opening times not available

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Reviews

2.0 Poor

Mar 2023

KAYAK
The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.

4.0 Mediocre

May 2021

KAYAK

Pros:

Drop off was super easy and streamlined

Cons:

Europcar in Cancun refused to accept my CDW, collusion damage waiver. Even though i had all the correct paperwork and even called the company who handled the coverage. Apparently even though it states they will accept CDW, they will not and they will give you a huge runaround as to why which isn't true, but when you are there, you basically have no choice but to accept whatever they charge for the extra coverage. My rental was $94, they charged an additional $250. This should just be charged up front to avoid all the hassle

4.0 Mediocre

Mar 2021

KAYAK

Cons:

The price was total bate and switch charged me a lot extra even though I had proof my insurance and credit cards covered me in Mexico. We will never use them again.

2.0 Poor

Mar 2021

KAYAK

Pros:

Quick transfer to the office

Cons:

They tried to rip me off by adding the unnecessary package, being very confused about what they try to charge with and forced me to cancel the booking. Very, very bad experience!

2.0 Poor

Mar 2021

KAYAK

Pros:

Drop off was easy.

Cons:

I ended up paying $260 including insurance. Your website lies.

2.0 Poor

Feb 2021

KAYAK

Pros:

Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.

Cons:

The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.

1 out of 41

Enterprise Rent-A-Car

5.8

Cleanliness

6.6

Comfort

6.1

Pick-up/Drop-off

6.2

Value for money

5.3

2 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Acanceh Local No 2

+52 998 885 3526

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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International Airport

+52 998 881 8767

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Reviews

6.0 Okay

Feb 2021

KAYAK

Cons:

First car would not lock and had a previously patched tire that blew out on us half way on our trip. Replacement car was excellent.

7.6 Good

Jul 2018

KAYAK

Pros:

Fast service, helpful attendants. Clean car, ran well.

Cons:

Sketchy, dark parking lot during pickup. Oddly tiny drop-off location with no parking, sharing space with a gas station. Old car in need of tire balance.

2.0 Poor

Mar 2018

KAYAK

Pros:

Nothing

Cons:

The vehicles are not serviced regularly. I was given a Chevy sedan with a broken clutch. When I complained they told me I could only get an automatic vehicle if I paid extra. The location is terrible. Will never rent a car here ever again.

10.0 Wonderful

Jan 2018

KAYAK

Pros:

Everyone was super friendly and helpful, great great team of employees. As a solo female driver I always look at for my safety, the team was very respectful and made me feel safe and take care of! They gave me directions and even travel tips!

8.0 Very Good

Nov 2017

KAYAK

Pros:

Everything about Enterprise is great as long as you don't mind they are not located at the airport but just a bit north of the airport along the main highway.

Cons:

I had a seemingly very good deal for a Jetta including the mandatory liability insurance, but it turned out when picking up the car that the included insurance only covered the car up to 75,000 MXN and the coverage needs to be 2,500,000 MXN so that raised the rates by $10 per day and then I also had to pay an extra $30 for an extra day although my pickup date/time and return date/time were basically what I originally entered into Expedia. I'm positive that all the agencies are playing these monetary shell games so the only distinguishing factor across agencies is the level of service and how picky they are about the condition of the car when returned.

10.0 Wonderful

Jul 2017

KAYAK

Pros:

I accidentally booked a manual transmission, and at the counter the man switched us to an automatic brand new car. Their airport shuttle was ready and waiting both times, they were friendly and very helpful. I didn't feel bamboozled by the insurance situation. It was breezy renting from this Enterprise. Would totally rent from them again.

Cons:

Everything was great - not a single issue!

1 out of 10

National

5.4

Cleanliness

6.1

Comfort

6.1

Pick-up/Drop-off

5.7

Value for money

5.0

3 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Acanceh Local No 2

+52 998 885 3526

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Boulevard Kukulkan Km 14

+52 998 176 8117

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
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International Airport

+52 998 881 8767

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
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Reviews

8.0 Very Good

Jun 2021

KAYAK

Pros:

Staff service was great. Rental and dropoff was easy.

Cons:

Cars are a little worn out and need some cleaning.

4.0 Mediocre

May 2021

KAYAK

Pros:

The staff was amazing. It was very easy to pick up and drop off

Cons:

I was quoted 22 dollars a day. I ended up paying more than double that. I didn’t even pay for the insurance and I still payed more than double. It would be nice if the quote told you about fees instead of misleading you to think you’re getting a great deal.

2.0 Poor

Apr 2021

KAYAK

Cons:

Bad service, you’re obligated to buy an insurance, car broke down and they didn’t take responsibility. Bad experience!

10.0 Wonderful

Feb 2021

KAYAK

Cons:

Price

10.0 Wonderful

Jan 2021

KAYAK

Pros:

Friendly employees--very helpful. Car was clean and in good shape.

Cons:

The car we thought we were getting would have been a little roomier. Wish they would say the actual car model when booking. Insurance was a bit high.

2.0 Poor

Jan 2018

KAYAK

Cons:

Our flight was delayed and they cancelled our reservation. Agent at the counter offered an alternative with another company (something nded like something under the table) for five times the cost of my original reservation. In the end we were left without a car.

1 out of 10

Avis

5.1

Cleanliness

6.7

Comfort

6.0

Pick-up/Drop-off

5.4

Value for money

5.5

4 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Aeropuerto Intl Cancun

+52 998 886 0221

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Carretera Federal Libre 307

+52 998 283 3600

Monday08:00 - 17:0015:00 - 18:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday15:00 - 18:0008:00 - 17:00
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Lote 1-03, Manzana 12

+52 998 881 5333

Monday15:00 - 18:0008:00 - 17:00
Tuesday08:00 - 17:0015:00 - 18:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday15:00 - 18:0008:00 - 17:00
Saturday08:00 - 17:0015:00 - 18:00
Sunday08:00 - 17:0015:00 - 18:00
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Playa Mujeres Rth 7

+52 998 234 0300

Monday15:00 - 18:0008:00 - 17:00
Tuesday15:00 - 18:0008:00 - 17:00
Wednesday08:00 - 17:0015:00 - 18:00
Thursday08:00 - 17:0015:00 - 18:00
Friday08:00 - 17:0015:00 - 18:00
Saturday15:00 - 18:0008:00 - 17:00
Sunday08:00 - 17:0015:00 - 18:00
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Reviews

2.0 Poor

Mar 2024

KAYAK
We waited more then an hour for the vehicle. Then when we finally recieved it was dirty and smelled really bad. Overall a terrible exprience

10.0 Wonderful

Feb 2024

KAYAK
Good

10.0 Wonderful

Jan 2024

KAYAK
Nice staffs and good service. I recommend.

2.0 Poor

Jan 2024

KAYAK
The car has a roof cargo carrier butt they'd lost the keys. These carriers use a lot of gas and made it difficult to park some places. And we barely had room for luggage in the car.

2.0 Poor

Dec 2023

KAYAK
Everything about our experience was awful.

2.0 Poor

Oct 2022

KAYAK
The fees charged by Avis for the vehicle were extremely high!! Avis in Mexico needs a better system for explaining the fees and why customers are charged an airport fee, rental phone fee ( which was never mentioned and not used by me), The fee for the small scratch on the vehicle was outrageous.

1 out of 7

MEXRENTACAR

3.9

Cleanliness

5.0

Comfort

4.9

Pick-up/Drop-off

3.9

Value for money

3.9

One location in Downtown

Show locations

Locations in Downtown (Cancún)

Aeropuerto Intl. de Cancún

+52 334 170 8243

Opening times not available

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Reviews

6.0 Okay

May 2021

KAYAK

Cons:

We purchased full bumper to bumper coverage with roadside assistance and when we called the number after our tire was flat, no one was available to answer (not sure if they were only open during office hours) - which doesn’t make any sense to me.

2.0 Poor

May 2021

KAYAK

Pros:

The staff sucks. They lied to me multiple times. Ridiculous! There was no car there. I didn’t get a car. Totally messed up my 25th wedding anniversary. Avoid at all cost. Go with Costco.

Cons:

Everything. I didn’t get a car. They totally suck. They had no intention of holding my reservation that I made months in advance. Then they try to upgrade for $300 more. Then that’s not available. What a joke. Then I’m order to get a taxi they want me to go to a timeshare presentation 50 miles from where I’m staying. Avoid. Avoid. Avoid

8.0 Very Good

May 2021

KAYAK

Pros:

Location was convenient,

Cons:

Vehicle could have been cleaned, didn’t have full tank gas when we got it. Price of insurance a day was high almost cost the same as the rental it’s self.

4.0 Mediocre

May 2021

KAYAK

Cons:

If they explain car insurance before getting the car

2.0 Poor

May 2021

KAYAK

Pros:

I made a mistake to book and after went to read reviews. So many bad reviews that i decided to cancel right after... afterall, who wants to go on a vacay and have to deal with all of their BS? Well, less than 30 min booked, I tried canceling the booking, and they did not accept to give my money back. I lost my money, and decided to rent somewhere else... better then to risk losing your vacay mood because of these scammers. BE AWARE and do not book with them. Kayak should remove them from the system.

10.0 Wonderful

May 2021

KAYAK

Pros:

Staff friendly, helpful , quick !

1 out of 22

Hertz

3.7

Cleanliness

5.7

Comfort

5.1

Pick-up/Drop-off

3.9

Value for money

3.4

5 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Leyes De Reforma

+52 800 709 5000

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
View deals

Av.xcaret Lt2 Mz2 Smz 21

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Avenue Yaxchilan#27

+52 800 709 5000

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
View deals

Carr Cancun-pto Morelos Km21

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Intl Airport Of Cancun

+52 999 911 8040

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2.0 Poor

Dec 2021

KAYAK
Poor service.

2.0 Poor

Nov 2021

KAYAK
insurance values ​​are theft

2.0 Poor

May 2021

KAYAK

Pros:

Car worked fine

Cons:

2 hour wait, others waited longer, didn't have the car I reserved, had to find a car for me. Overall really annoying. Having the car you rented and getting it to you should be pretty automatic.

2.0 Poor

May 2021

KAYAK

Pros:

The friendliness

Cons:

The wait for pick up is the worst I have ever seen and they are having a group of time share people waiting for you on the way out to trap you into scamming people

2.0 Poor

Apr 2021

KAYAK

Cons:

This place is a racket. There is no pricing transparency once you enter the doors to pick up your car. The whole process took an hour and a half, we literally walked out at one point because it was such a Scam. The car we received was definitely not cleaned. I will never rent here again.

2.0 Poor

Mar 2021

KAYAK

Cons:

The line for picking up a car took over 2 hours, the rental team was taking 15 dollars cash from people to cut the line. I’d understand if it was busy, but there were 6 open kiosks and I was maybe 15th in line, and had to keep watching people get bumped to the front. For drop off, I had to wait 10+ minutes for I’m not even sure what- I think an additional car wellness check? Overall, this was an awful experience, and I’m not someone who complains about things ever. Have a great day

1 out of 15

Ace

3.3

Cleanliness

4.4

Comfort

4.2

Pick-up/Drop-off

3.3

Value for money

3.0

One location in Downtown

Show locations

Locations in Downtown (Cancún)

Carretera Cancun Chetumal Km22

+52 33 4624 2114

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

8.0 Very Good

Mar 2021

KAYAK

Pros:

Staff was very friendly and were accommodating. But when I reserve a vehicle, I expect that vehicle to be there, ready to go. Don’t tell me that I have to wait 30t to 45 minutes for my vehicle to be “approved”! Whatever that means. It’s already a long day traveling with a baby.

Cons:

What I said above. Reserved vehicles should be ready to go.

2.0 Poor

Jan 2021

KAYAK

Pros:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

Cons:

This is one of those schemes you occasionally find in Mexico where they charge a low price for rental plus mandatory insurance, and then force you to buy the non mandatory insurance at a high price when you check in to pick up your car.

2.0 Poor

Dec 2019

KAYAK

Cons:

Have a car for the customer. I booked a car online and when I got to rental I was told there were no cars available for me. So I have never even renter from Ace Car Rental and expecting to receive a full refund.

3.6 Poor

Aug 2019

KAYAK

Pros:

Nothing.

Cons:

I paid a price online that was an set amount per day, but it turns out that was only a reservation fee that didn’t even mean anything because there was no reservation. Once there, we waited in like for 30 min just for a rep to start from scratch and then charge us way more, plus a $2500 deosit!

5.6 Fair

Oct 2018

KAYAK

Pros:

Quality of the car was good.

Cons:

The price online was approx. $56 for the three days but when I got to the counter they told me that insurance was $50 per day so I ended up paying 3 times for insurance and had no clue!

4.8 Mediocre

Aug 2017

KAYAK

Pros:

After driving the kia optima for 15 days, I came to appreciate it's acceleration, great brakes and comfort.

Cons:

Always check with your home insurance before renting in Mexico. The car was cheap to rent at 178.00 but mandatory liability added at $29 a day with $800 on hold on your credit card or $59 per day full coverage with a $200 hold on your card. Ended up paying $733 for entire trip. In Cancun there is no booth at the airport. Ace shares a space with Fox Car Rentals. Called them but they never sent a van. We finally walked our luggage across the street from the airport to find their office. The RAVs we rented were not coming until nightime. They only had one RAV in their inventory so they offered us the new Optimas. Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.

1 out of 10

Economy Rent a Car

3.1

Cleanliness

4.0

Comfort

3.7

Pick-up/Drop-off

3.4

Value for money

3.1

2 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av. Tulum SM 05 Mza 01 lte 13 local 02

+52 998 883 0160

Opening times not available

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Calle acceso a las bodegas Sm 301 mz 30 lote 30

+52 998 253 6112

Opening times not available

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Reviews

1.9 Poor

Jun 2021

KAYAK
The shuttle was good to airport and back... we got to car rental place and they tell us they don’t have what we wanted. We paid for a 7 seater Dodge Journey new model. We got there and they said they have no 7 seater and gave us two rly old model Chevy car it was either that or a 5 seater. Okay we’ll make it work plus they added like $300 on Imsurance.. so on our trip we get a flat tire my husband fixes it so be it when we go to return the car we tell them and they charge us $200 for a tire that I cannot even exagérate the spare tire and other tires are all the same so $200 for a freaking tire that we couldn’t help popped on us while driving. So I am livid never in my life of renting cars are we made to pay for something that we had no control over. My mother has issues with the car rental too. We will never rent a car in Mexico again or from this company. Worst service we have gotten. The only reason we paid for the tire was bc we didn’t want to miss our flight and had to get to the airport.

2.0 Poor

May 2021

KAYAK

Pros:

We cancelled the rental car. They wants $284.00 US for Insurance and a $4,500.00 deposit. It is not on Cancun Airport property a 15 min cab ride.

6.0 Okay

Apr 2021

KAYAK

Cons:

They wanted an $8000 usd deposit because i didn't want to buy their additional insurance. I ended up purchasing an insurance from them that was more than the cost of the entire rent.

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing

Cons:

They did not have a shuttle at the airport and we could not reach anyone at the phone

2.0 Poor

Feb 2021

KAYAK

Pros:

Cheap but didn’t end up getting the car. It took 2 hours from my day to try and get this rental and they weren’t able to get me the vehicle. They didn’t have the vehicle I reserved.

Cons:

Don’t book here. Pay more somewhere else where the process will be smooth.

8.0 Very Good

Jan 2021

KAYAK

Pros:

Drop off was fast and easy

Cons:

The process of picking up the car took a very long time (about an hour) and we were charged an extra $110 from what we were guaranteed. The cancun location did not accept the insurance that was sold to us but when we called kayak, they refunded that

1 out of 29

Dollar

3.0

Cleanliness

5.2

Comfort

4.3

Pick-up/Drop-off

3.2

Value for money

2.9

6 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Leyes De Reforma

+52 800 365 1111

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Av.xcaret Lt2 Mz2 Smz 21

+52 800 365 1111

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Avenue Yaxchilan#27

+52 800 365 1111

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00
View deals

Blvd Kukulkan Km 12

+52 800 365 1111

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00
View deals

Blvd.kukulcan Km 8.5 Zona

+52 800 365 1111

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Carretera Cancun-Chetumal Km 22

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
View deals

Filters

Reviews

2.0 Poor

May 2021

KAYAK

Cons:

I got different car than I requested. It was twice the price as it has been told on the internet. Never again!

2.0 Poor

Mar 2021

KAYAK

Pros:

Nothing was easy, I was over charged, forced to drop off a day late bc hertz/dollar service is terrible. No contact possible with any actual location, the list goes on

Cons:

Everything!! Precise billing prior to pick up and drop off. No scam charges, very dissapointed all around with the rental experience

4.0 Mediocre

Feb 2021

KAYAK

Pros:

Van was clean

Cons:

Run from this place!!!! They try and scam you for 90 minutes to buy more insurance after they make you wait in line for 25 minutes. Our family of 7 waited outside during this entire time and finally when we went to walk away they made headroom of not totally taking us over for the week. The rate is good online but beware and then there is a whole joke of a return too! run!

4.0 Mediocre

Dec 2020

KAYAK

Pros:

The staff was friendly but they always try to sell something that i did not ask for and I do not need, even after you decline the offer the keep pushing things like hotes, packages and the car insurance which is 3x the price of the rental car.

Cons:

The drop off was pretty bad. The free shuttle drop us off in the wrong terminal and left such in a hurry that when I try to talk to the driver to take me to the right terminal he had already left and we almost lost our fly.

3.2 Poor

Mar 2020

KAYAK

Cons:

Cambiaron las condiciones de renta ,el costo del seguro sobrepasaba el alquiler en otras empresas de renta car. Las ofertas de la página no sirvieron para la renta al final tengamos con la empresa directamente. No aparecio nunca la oficina que decía la página de kayak

2.0 Poor

Jan 2020

KAYAK

Pros:

Nothing, bad service. They tell lies and do not comply with reservations and prices

Cons:

first of all they should comply with what they offer

1 out of 15

Payless

2.6

Cleanliness

3.5

Comfort

3.2

Pick-up/Drop-off

2.5

Value for money

2.5

4 locations in Downtown

Show locations

Locations in Downtown (Cancún)

Av Yaxchilan #160 Colonia Cntr

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Av. Sayil Mza 1 Lt 1-7 4a

+52 998 848 0000

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00
View deals

Calle Sierra Sobre Av Bonampak

+52 984 879 4137

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
View deals

Carratera Cancun Chetumal Km22

+52 998 886 0252

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
View deals

Filters

Reviews

2.0 Poor

Jan 2024

KAYAK
It was a shitshow. We arrived at the FBO in Cancun and were told we needed to take a taxi to Payless ($40us). We arrived at a rundown looking place with Payless on the awning and it was closed. Told by the cab driver they’d closed because they had rented all their cars out😳. Anyway, after a series of encounters we were persuaded to take a “taxi” to Tulum ($150us) where could rent “much cheaper “. In the end, having read reviews of Payless and the dubious practices of both car rental companies and police in Mexico we elected not to rent a car. In retrospect assuming that the place we were taken was an old Payless, if so they should remove their signage completely!

2.0 Poor

Jan 2024

KAYAK
Was refused reservation on arriving to collect the car. Had to rent a car from another car rental at double the rate. Worst service and experience. Unreliable!

2.0 Poor

Jan 2021

KAYAK

Cons:

Online rental price is good, everything else is tinged with dishonesty and fees. Extra days are 2-3 times the rental rate. Car condition and damage is dealt with in an off-hand manner when leaving, but with great care upon return.

2.8 Poor

May 2019

KAYAK

Pros:

Jacked up the price as soon as we got there. Why bother getting a reservation if they're going to triple it at the gate?

Cons:

Everything, nothing was good and we walked to the nearest Enterprise

2.0 Poor

Jan 2019

KAYAK

Cons:

No shuttle bus in Cancun. Non responsive to phone calls. Had to rent another car on the spot.

4.4 Mediocre

Jan 2019

KAYAK

Cons:

They will charge $35/ day more for collision damage wavier and $32/ day for liability insurance. I was able to decline cdw as my credit card covers it but liability insurance was compulsory. Later I found out there are many rentals which give liability insurance for free. So check that out. Don't get Carried away by the low price. And ya they will charge 10% extra for airport rentals + 4% extra for using credit card :-\

1 out of 9

E-Z Rent-A-Car

6.4

Cleanliness

7.0

Comfort

7.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Downtown

Locations in Downtown (Cancún)

Cancun International Airport

+52 998 892 7017

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

3.2 Poor

Jul 2019

KAYAK

Pros:

Dodgy company, use mobster technique to upsell insurance. Car class not available so they offered me a lower class. A real scam.

2.0 Poor

May 2019

KAYAK

Cons:

Car was old and smelled bad insurance was very expensive

2.0 Poor

Apr 2019

KAYAK

Cons:

They gave me the wrong car that was not even close to what I picked out

2.0 Poor

Apr 2019

KAYAK

Cons:

Workers that speak English, have the car waiting and ready for you, disclose full amount to be paid with about deposit. When you call the number provided have people that can actually help, and not say... cannot find reservation. Yeah not good at all

2.0 Poor

Dec 2018

KAYAK

Cons:

I rented the car by internet to pick it up at Cancun airport and I received a call the day before my flight and I explained him that my scheduled flight is for Thursday and I was supposed to pick up the car Friday then he told me to pick up the car at “flamingo plaza” in Cancun instead airport at 12:00 I was there and the person in charge told me that he didn't have my contract don’t even in the system after a few minutes dealing with that he found that my car was placed in somewhere place I paid a taxi round trip to look for it. At the spot that I pick up the car supposed to be a suburban, Tahoe or Yukon we got a journey.

3.2 Poor

Dec 2018

KAYAK

Cons:

Ya, you read that right, $30k deposit. Not in midst of arguing about something else but as part of a welcome, here is your car and this is the deposit requirement. They also require about $100 per day in local insurance. These guys are clowns. Cars looked old and beat up. Location is 4 to 6 miles away from airport, down some industrial road. Good luck trying to get a taxi to take you elsewhere. No taxis and no phone number to call for a taxi. Also, no one answers at EZ cust service. Getting trapped is an understatement. Stay away from EZ. Go with a reputable company like Enterprise, Avis, National, etc.

America Car Rental

5.5

Cleanliness

6.0

Comfort

5.5

Pick-up/Drop-off

5.0

Value for money

6.0

2 locations in Downtown

Locations in Downtown (Cancún)

Av. Tulum SM 05 Mza 01 Lte 13 Local 02

+52 998 886 2025

Opening times not available

Calle Acceso a las bodegas SM 301 Mza 30 Lte 30 Bodega F-1

+52 998 253 6100

Opening times not available

Filters

Reviews

2.0 Poor

May 2024

KAYAK
Awful rules and service. They charge extremely high insurance or extremely high deposit, so they can bill you or insurance company for scratches and dents that they would always ‘find’.

Advantage

4.8

Mediocre

2 reviews

Cleanliness

5.4

Comfort

5.1

Pick-up/Drop-off

4.5

Value for money

4.0

One location in Downtown

Locations in Downtown (Cancún)

Cancun Int`l Airport - Europcar Carretera Cancun Chetumal KM 22

+52 669 913 3368

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Jan 2024

KAYAK
Ripped off was nad experience people tal an advantage they cancel my booking for no reason just to sell for you different policy with four times the prices and they do it as normal for many customers

4.0 Mediocre

Jun 2019

KAYAK

Cons:

The price at which we booked was not honored and all kinds of mandatory insurance costs and taxes were tacked in along with usd 6000 refundable deposit. The alternative was to get the car at their available rental price, which we ended up doing.

NU Car

3.8

Cleanliness

5.1

Comfort

4.8

Pick-up/Drop-off

3.9

Value for money

3.7

2 locations in Downtown

Locations in Downtown (Cancún)

Av. Tulum SM 05, Mza 01, Lte 13, Location 2

+52 998 253 6121

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Parque Logistico SMZA 301. LT 8. MZA 8 BODEGA 33-A

+52 998 886 3145

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Filters

Reviews

2.0 Poor

Mar 2022

KAYAK
I could not contact with them and did not find any office to get the car.

1.9 Poor

Jul 2021

KAYAK
Do not use!!!

Mas By Mex

3.8

Cleanliness

5.8

Comfort

5.4

Pick-up/Drop-off

4.3

Value for money

4.7

One location in Downtown

Locations in Downtown (Cancún)

Carretera Cancun Chetumal Km 22. .

+52 33 4170 8243

Opening times not available

Filters

Reviews

2.0 Poor

Mar 2022

KAYAK
I made 2 reservations, and in one of them I DIDNT GET THE CAR. Their argument: my Id and drivers license are from a different country than my credit card. SUCKS BIG TIME. I was literally left on the street. Stop dealing with them.

6.0 Okay

Mar 2022

KAYAK
The counter at Cancun Airport told us that the pickup shuttle will be there in 6 to 7 minutes. It did not arrive till 45 minutes after! The car was not ready and we had to wait 15 minutes for it.

2.0 Poor

Mar 2022

KAYAK
We arrived in the terminal at the MEX desk at 13:00 but were told to return to the desk once our luggage had been collected. When we returned we then had to wait for another group to decide whether they wanted to use MEX. We then had to wait for the shuttle to arrive and go via the International terminal before finally getting to the Car Hire station. Waited 15mins before being seen to then be told that the car had been released because we had not presented ourselves at the station, not at the desk in the arrivals/baggage hall, at 1pm. Terminal staff should have alerted us to the fact as they were shown the booking details at the desk. According to the agent the car was released at 3pm. We had arrived at the car rental kiosk by 3pm. We were given the options of a) paying an extra $342 for a larger vehicle which was at the car hire station; b) wait a MINIMUM of 90 minutes until a car of the grade we had booked turned up; c) go to another company. The justification given was that all conditions were stated in the booking email. Conditions WERE stated but didn’t fully relate to the experience at the airport. Having chosen to take the larger vehicle, all paperwork was completed by 15:29 but the vehicle was not actually presented until 1550. The condition of the car was reasonable, one of the wind mirror covers was missing, but overall we would be extremely reluctant to use MEX by CAS ever again.

8.0 Very Good

Jan 2022

KAYAK
We went for the cheap and cheerful option and this was spot on. No frills but the pick up and drop off was extremely quick and easy.

keddy by Europcar

3.1

Cleanliness

4.0

Comfort

3.8

Pick-up/Drop-off

3.0

Value for money

2.9

7 locations in Downtown

Locations in Downtown (Cancún)

Av. Bonampak Y Cazon, Sm 3 L 40 #95

Opening times not available

Av. López Portillo, Mza. 7 Lt. 5

Opening times not available

Av.Tankah Esq.Av Coba Sm35 Mza1- Lote 3 Col.Centro

Opening times not available

Boulevard Vialidad Paseo Mujeres

+52 998 227 4179

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Carretera Cancun - Chetumal Km 22- Col.Aeropuerto Internacional

Opening times not available

Carretera Cancun - Tulum Km 45- Riviera Maya,Solidaridad

Opening times not available

Punta Sam, Carrertera

Opening times not available

Filters

Reviews

2.0 Poor

Nov 2021

KAYAK
This company are thieves, straight up. The rental fee was incredibly low, but they screw you on insurance, and if you haven't been diligent in taking pictures/videos they try to screw you on the return too. I get free rental insurance through my credit card. To use this though and waive Keddy's insurance I had to put down a deposit of 9000USD. When I said yes to this, they said I also needed a signed letter from my bank in Canada confirming they would cover the full value of the car. When I couldn't produce this (as we were in Mexico at the time) they said I had to pay for their insurance. When we brought the car back, they tried to charge us for fuel and for damage. The only reason they couldn't is because we had pictures of the fuel gauge and videos of the damage from when we picked it up. Also, to print a piece of paper, as in if you want a paper copy of your contract, its 11USD

2.0 Poor

Nov 2021

KAYAK
Waited for over an hour to be Ickes up at Eurocar, never told Fox was the name not Kety. Get to actual rental site an there were 34 people waiting for cars with one person working. I gave up after waiting another 3 hours and walked back to Eurocar where I actually rented a vehicle. Absolutely the worst experience of my entire life and people should avoid like the plague. 2 parties were refused rental due to refusing additional insurance

2.0 Poor

Nov 2021

KAYAK
It was a terrible experience they ripped us off for extra insurance and tried to charge us 100 dollars for water that dropped from a water bottle off the seat! It’s a total scam do not rent a car here it’s not worth it!

6.0 Okay

May 2021

KAYAK

Pros:

Car worked.

Cons:

They insisted I pay $190 for “insurance” before they would give me the car! No cruise control. Very basic car.

4.0 Mediocre

May 2021

KAYAK

Pros:

Not much

Cons:

Was ripped off. Price doubled at pick up. Had two choices, pay their extortion fee or be stuck at the airport with no car

2.0 Poor

Apr 2021

KAYAK

Pros:

Nothing. Very dishonest. The insurance I bough through the website I was directed through Kayak ended up not being accepted. They didn't provide a phone to call.

Cons:

Everything.

Fox

3.0

Cleanliness

3.9

Comfort

3.6

Pick-up/Drop-off

3.2

Value for money

3.1

One location in Downtown

Locations in Downtown (Cancún)

Av. Tankah Esq. Av. Coba, Sm 35, Mz. 1

+52 323 593 7486

Opening times not available

Filters

Reviews

2.0 Poor

Apr 2023

KAYAK
They didn’t accept the price I had booked online and tried charging me over $500 over the price I booked for online

2.0 Poor

Mar 2023

KAYAK
Didn’t exist

2.0 Poor

Feb 2023

KAYAK
What rental place?!?! False advertising, I received a confirmation number for a rental for $26. Then when I get there I wait for 1 1/2 hour, informed that I will have a $10,000 USD hold on my card unless I purchase insurance for $130, and that is only for one day. As I waited, 2 people walked out saying run and that they are scammers, and a couple crowns as they were being told the totals for their rental, and no customer left happy. Major red flags.

2.0 Poor

Dec 2022

KAYAK
we didn't end up renting from FOX, as they were not honest about their service, and added extra 1300 $ insurance, this was not clear while signing this offer, will never ever deal with them, very poor service.

4.0 Mediocre

Nov 2022

KAYAK
Everything seemed smooth but go ahead and prepay because they will not hold your reservation more than one hour. (Not stated in Kayak or priceline). They gave my rental away and I had to level up to a more expensive vehicle. Insurance not reflected in price either so add it up (about $15 a day). Also, very dishonest workers, wanted to charge me $50usd as a cleaning fee for a small stain the sizer of a quarter in the back seat, I bought water at the gas station and cleaned it with a shirt in order for them to release my deposit. Just be aware and take pictures of exterior and interior.

2.0 Poor

Apr 2022

KAYAK
The $120 price was a lie. They try to say you need Mexican insurance which the lowest was $375 with $1000 hood on your card. And that your credit card insurance can’t be used. I was there for 3hrs then I left and went back to the airport. I got help from an enterprise representative that was just walking around. Never again will I be using this service.

Infinity Car Rental

2.6

Cleanliness

3.6

Comfort

3.2

Pick-up/Drop-off

2.8

Value for money

2.6

One location in Downtown

Locations in Downtown (Cancún)

CRT Cancun Aeropuerto, SM 301 Mza 8 Lte 8 Bodega 33-A

+52 998 886 3145

Opening times not available

Filters

Reviews

4.0 Mediocre

Mar 2024

KAYAK
There was too much added prices to finale price

2.0 Poor

Mar 2024

KAYAK
They took the money and they never show up to pick us up from aireport. We wated for 2h and then I managed to call the company, the manager was very unfreindly and said he'll send someone in 20 min. But no-one showed up. I do not recommand this car rental company. It's a scam.

2.0 Poor

Feb 2024

KAYAK
The pick up experience was atrocious. From beginning to end it lasted over two hours. The vehicle I had rented was not available for me or any of the other guests that were there. Instead, they were offering little cars instead of the SUV promised. (in fact I did not see this particular model of car anywhere in Cancun so I doubt they have it in the first place). I was met with the most horrible customer service from the rental car agent, Angel. He was arrogant and condescending. Raising his voice at me, and being just simply mean for no reason. I’ll never forget his rudeness and his desire to make my experience as bad as possible. The only positive note is that after completely insisting on a taller car due to driving around my elderly parents, he gave in and gave me a small SUV that they had. This car was mechanically damaged but in the end, it did what I needed it to do. Infinity, never again .

4.0 Mediocre

Feb 2024

KAYAK
Had to wait 50mins at the airport for their shuttle. Adding insurance multiply the price by 5. They dont have the cars they display. Ended with an old car for a price higher than in the US. You can’t really change your mind as the car rental is remote.

2.0 Poor

Feb 2024

KAYAK
Unfortunately, my experience was quite unpleasant due to several issues. Firstly, there was a significant delay in picking us up from the airport. Despite being assured by Supervisor Alejandro that the wait would only be 10 minutes, we ended up waiting for 45 minutes. Furthermore, Alejandro's demeanor was quite arrogant and unprofessional. Upon finally being attended to by Ricardo Buenfil, we were provided with a car that was far from safe for travel. The vehicle's front and rear suspension were compromised, lacking proper alignment, and the rear tires were at a mere 20% of their lifespan. This not only made for a hazardous journey but also resulted in an overcharge of $160 USD. Overall, it was a deeply disappointing and troubling experience.

2.0 Poor

Jan 2024

KAYAK
I arrived at Cancun airport, the only company that did not have a presence was Infinity Car Rental. I had to call and then they sent a car, 45 minute wait. Then I was driven to a remote commercial area. The booking online was roughly $55USD (I am Canadian) per day. I booked for 2 days. When I arrived I decided that I would add 4 days, and somehow the price increased to $385 US. They required a $9000 deposit. I refused. By refusing they further increased the price per day, but allowed me to pay a $500USD deposit. The car was in terrible shape full of dents, bumps and scratches. 2 of the doors would not lock, one of the lock was completely removed (as if it had been broken into already) Which means the trunk could be accessed. I could not use this car for day trips. I was not given an option for another car. The car was not in good shape, the transmission would make noise, and slip out. Within 8 hours of picking up the car, late at night, it died on the road the transmission/clutch was gone. I had no rental. I called 4 times first thing in the morning to inform them, I left 2 voicemails of the vehicle's location. No response, till I finally got them 2 days later on the phone - after 7 calls. They blamed me for all of it. Claimed I didn't call them, didn't leave voicemails - I sent them screenshots on WhatsApp of my call history. Then they stopped responding to me. Once the car broke down 1) there was no attempt to send me another car 2) I was not offered, a refund on the days I didn't have a car, nor have they provided a refund as of now - 3 days later 3) I have not been given the $500 USD deposit. I have been told to speak to someone on WhatsApp, and that person continues to tell me a manager will call me back - no call. Not having a rental as planned, resulted in $1100CAD in additional costs - several cabs, transfers from Tulum to Playa Del Carmen, to the airport, to visit a friend off the resort. I lost a significant amount of money.

GREEN MOTION

2.5

Cleanliness

3.3

Comfort

3.0

Pick-up/Drop-off

2.4

Value for money

2.5

3 locations in Downtown

Locations in Downtown (Cancún)

Av. Tulum y Claveles No. 1 MZ.5

+52 998 449 9841

Opening times not available

Cancun airport

+52 (998) 889 98 41

Monday07:00 - 20:00
Tuesday07:00 - 20:00
Wednesday07:00 - 20:00
Thursday07:00 - 20:00
Friday07:00 - 20:00
Saturday07:00 - 20:00
Sunday07:00 - 20:00

Hotel Four Points Sheraton

Opening times not available

Filters

Reviews

2.0 Poor

Apr 2024

KAYAK
I couldn’t find the location and no shuttle to the location of the car. The website description makes it seem as though it’s the airport area. It is not. Tried to call the facility but no answer. Ended up getting a rental from hertz which provides transportation to car rental area. DONT PURCHASE FROM THIS VENDER.

2.0 Poor

Jan 2024

KAYAK
Nothing about it

2.0 Poor

Dec 2023

KAYAK
Very poor experience. No one was at the airport to meet us. Tried for hours and finally got Green Motion on the phone. We rented two cars and they did not have any. They told us to take a taxi 2 hours away to Tulum and get cars there. Sounded like another scam in Mexico. We cancelled and paid for rentals at Hertz. We are trying to get our money back and having trouble. I would Never recommend Green Motion and I’ll likely never go to Mexico again.

2.0 Poor

Nov 2023

KAYAK
Company refuses to give us a car at the airport, they didn't have car at all but they accepted booking and left out entire family stranded at the airport

2.0 Poor

Apr 2021

KAYAK

Pros:

Absolutely NOTHING!

Cons:

I never even got the car, we waited for 2 HOURS and no one answered the phone or anything so we had to go with another agency that was way more expensive

2.0 Poor

Jan 2022

KAYAK
I request a refund. This car rental company was NOT at the airport as stated and when I called them, they did not answer so I had no way to insure that they had an available car before paying for a taxi out of the airport to pick up the reserved rental. Total rip-off.

NextCar

2.5

Cleanliness

2.5

Comfort

2.5

Pick-up/Drop-off

3.2

Value for money

2.4

One location in Downtown

Locations in Downtown (Cancún)

Plaza Centralia, Blvd. Luis Donaldo Colosio

+52 998 234 6130

Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday09:00 - 18:00

Filters

Reviews

2.0 Poor

Jan 2024

KAYAK
CUIDADO! No alquilen aqui Nunca contestan el teléfono evaden las llamadas y cuando, insistí tanto después de 3 horas y me contestan de mala manera diciéndome que ya no hay manera de rentar el carro por el cual ya había pagado y no me dan solución ni rembolso ya que el tiempo de pick up ya había pasado. Inservible esta compañia

2.0 Poor

Jan 2024

KAYAK
This is such a scam. I paid for the (small rental fee) but they never even had or gave me a car. Claimed they were out and a prepaid reservation didn’t matter. This was after it took forever to get me from the airport (“shuttle”) was a very nice guy driving a regular car who picked me up outside the rental car area. Had to rent from someone else. They also wanted to charge >100 USD a day for the mandatory liability that’s usually 15-20. Stay far away.

2.0 Poor

Jan 2024

KAYAK
This was a scam. NextCar in Cancun was a non-existent business. Just got home and I need to go through my credit card bill to make sure I wasn't charged anything. I had to pay top dollar during high-season for a replacement car. It was very disappointing that Kayak wasn't able to protect me from this scam. The only reason I found NextCar was because I was directed there through Kayak

2.0 Poor

Jan 2024

KAYAK
It took 3 hours. No pick up ready. Charged me $1200 US for insurance. The car was completely empty on fuel. Joke.

2.0 Poor

Oct 2023

KAYAK
Arnaque. On paye une somme et on vous réclame 10 fois plus au moment de prendre livraison du véhicule. Intolérable.

2.0 Poor

May 2024

KAYAK
Terrible

Adocar Rental

2.4

Cleanliness

3.2

Comfort

4.0

Pick-up/Drop-off

2.8

Value for money

2.0

5 locations in Downtown

Locations in Downtown (Cancún)

Av. Uxmal Sm 23 Mz 1, Entre Calle Laurel, Centro, Cancún, Q.R.