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Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Well Clean!!! N/A
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
I loved the location. It was central to everything. The hotel and rooms were very modern and luxurious. They already charge an arm and a leg, but the also charge their own guests to park overnight. It was $35 every night I was there!. Next time I'll stay further, pay less, and still have quality sleep. I can just Uber.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Nice place, good price, excellent service and ubication.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
Great Location, comfortable big clean 2 room suite, good black out curtains.
Breakfast buffet and managers reception was terrific!
beautiful, modern and roomy rooms free happy hour Free breakfast
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
The decor is interesting. The rooms were clean and the staff was friendly.
The floors all have a theme and it's exciting to explore them all. It's location is great as well. Parking is way too expensive- $36 for the night.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
I loved the gaming floor, it was the best out of all the floors. I wish the other floors were as exciting as the gaming floor.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
I left a waterpik/waterflosser in my room. Housekeeping confirmed that they had it whein I contacted the hotel. We played VM phone tag 3x. The only option was for me to pick up the item at the hotel. I got no response to 2 messages offering to pay for shipping of the $100 item to my home.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
Each floor has its own theme decorated in the hallway and announced from the Elevator voice with music. Rooms are nice, well maintained, and cant beat the location. Close by is a huge diner, and you are steps away from Lodo and 16th street mall. Dog friendly and Cheese friendly too! no hot tub
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
The bed was extremely comfortable!! The room was clean and had a nice overall layout. The fun artwork all the walls was a nice personalized touch. I also liked that you could self park in the garage instead of having to use the valet or to try and find parking elsewhere. We had a room with a shared door to connect the two rooms. This allowed noises from the room next to ours to come through very clearly. You could hear everything from conversations and music to other things happening in their room.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
Excellent staff, wonderful location and very comfortable all around. More reasonable food options e.g. continental breakfast.
location not great value, poor windows, tiny fitness center
Doesn't act like a penny-pinching hotel. Offers free wireless, free shuttle within two miles, complimentary breakfast. Great place. Quiet rooms.
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
The room was beautiful, comfortable and clean. We loved having a balcony. The elevators were a bit dated, but it's an older building, so it's somewhat expected.
Hotel concierge and door men were very pleasant very positive attitudes!
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
Staff was amazing and very helpful. We were in town for a Broncos game and a hotel car was able to take us there. However we were able to walk because location wasn't too far. We used car for another trip but this place has such a location we were able to walk most of downtown. I hope kayak has deals for them again because we would love to come back!
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
Location Hotel was under construction. No notice of that until check in. Very disappointing.
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
Hated it wont go back I didn't like anything wont go back
Location is good. The air condition is noisy.
The location was great for dinner and the theater. Staff was cordial.
Location in the center of the city, large room space, clean, friendly staff, good discount
The hotel was very clean, quiet, and comfortable. Great breakfast with omelet station, fresh fruit, and wide variety of choices. Friendly front desk staff.
Friendly staff, comfortable and clean room, good local recommendations from staff,great and convenient location, reasonable price. The parking prices...we didn't rent a car but if we had, the parking per night is pretty pricey (same as any other downtown hotel, though).
Bed was very comfortable. All home amenities are available, and well maintained.
We really enjoyed our stay. Lovely hotel I like everything
The room was beautiful and luxurious. Very, very clean. Nothing.
Big room Staff states one thing and/or does one thing clean, but does/or do something else.
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
Staff were very attentive and helpful, location is definitely a plus. Bed was very uncomfortable. View from room was of valet booth. No car service to drop you nearby. Parking overnight $40. I don't normally mind the extra fees but this hotel simply didn't fit its inflated rate.
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
The room was clean, spacious and had everything one needs for a weekend in Denver.
I had an issue with the person I was traveling with, and the staff was extremely helpful and accommodating. They waited with me until I was picked up by a friend and assured me my safety was their first priority.
The staff was always friendly and helpful. The rooms were clean and comfortable.
I like the location And the food that we had delivered by room service! That's I had to wait while the two front people was on the phone for 20-25 min.! I was in line aline for 15min with two desk people on the phones! Irristati
I got a pleasant welcome. Room was ready. Great morning coffee
Spacious comfortable room, good design, good location, new and fresh overall; very good restaurant (Pi) and coffee shop (Das Boggs) bath towels were not up to the same standard as the rest of the hotel
Excellent location, perfect rooms (clean and neat). Rather expensive (taking into account the absence of free parking).
The hotel was very close to the Denver Pavilion where we were able to walk and take a free shuttle to the Union Station and Snooze restaurant. The staff was very courteous and helpful. We had a great view of the Rockies and we could see the Bronco stadium. Housekeeping was great. Parking was expensive The air conditioner did not cool down the room like other hotels. The pool was very small and unimpressive.
Clean and accommodating Rooms were a little noisy from street noise. Valet parking was expensive
I had asked for an early check-in around noon. they said they were not able to accommodate us for that time. gave them my cell and they called about 1 1/2 hours later and said our room was ready front office staff was very nice.
The shopping was great. Lots to do in walking distance. I felt it was ridiculous to charge for parking when you're already a guest with the hotel.
This hotel is beautiful, clean, and the staff was so friendly and helpful.
convenient, close/walkable to 16th St Mall, clean & comfy; upscale feeling but not overpriced.
The staff, specifically Stefan Stefan, were really wonderful. The art in the lobby and on the floors was brilliant. The room was comfortable, the bed was great. Loved the Neutrogena products in the bathroom Somebody missed a spot vacuuming. There was a nasty little pile of fingernail clippings in the corner of the room by the window. We valued our privacy and our time, so we didn't ask anyone to come up and fix it. But that definitely detracted from the stay. Otherwise, pretty darn good.
Great location new hotel great value for your money
The hotel was clean and comfortable. We had a horrible time finding it ; not just the first time but every time. The hotel shares a building with another Hilton hotel. You cannot see the signage when you are on the streets of Denver. Also be prepared there is only valet parking available at $33.00 a day. And I got double charged for that one dat do check your bill.
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great location nope
The breakfast was GREAT. Our rooms were clean and restocked everyday w/ coffee, tea, soaps, shampoos. Location was great.
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Location, easy check in process, continental breakfast, friendly and knowledgeable bartender. We called down to the front desk to retrieve our car that was parked through valet and the message wasn't relayed properly. We waited for 10-15 min. before asking a valet employee if our car had been called down. Mis-communication caused a slight delay.
The room itself was very nice, very comfy and clean. And large. Parking was a bit difficult, but found a great cheap lot behind it. Was a little worried about security there, but didn't seem to be an issue.
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What is not to like? Brand new hotel with all the amenities. Breakfast area was crowded but they did a great job replenishing. I needed stamps for postcards and they were complimentary; they go over and above!!! Nothing
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Everything Charged me for 3 days of parking when I only parkegd for one day. Problem was resolved.
The location was great and everything was in walking distance.We enjoyed our staying . The parking meter was a little confusing. Our day parking end up $27 dollar a day instead of $17
Room layout and breakfast Valet parking very expensive and very disorganized. Had to on the street wait over 30 minutes to have car brought up
Close proximity to everything downtown. Mallride stop was just outside the door. Easily walk to shops, restaurants, bars, or convention center. The front foyer area smelled awful.
Good location, room was clean EXTREMELY thin walls. Neighbors partied all night until 4am and I could hear every word to every song they played, along with their conversations as they were yelling. Staff were very short with me and didn't seem to care about my stay.
Nice building comfortable rooms and good restaurant. Right in the heart of downtown Wish it had a pool and Suns
I was surprised by the one bedroom apartment I had and it was the same price as the higher end hotels in the area. There is a full kitchen, dining room, living room, bathroom, and bedroom. There is not housekeeping but I don't need it. It appears to be someone's apartment that they rent out.
Very convenient location, very clean, I’d recommend it without any hesitation !!
If you approach this like you are borrowing your Aunt Rose's apartment for a few days rather than an getting a hotel room, you may be prepared for the disappointments and get to enjoy all the benefits. There are plenty of both. First the bad. This is not a hotel room or a hotel. No one ever came to clean, replace towels, or take out the trash. I never did find an iron or ironing board. The refrigerator did not have an ice maker and when I called the owner he suggested buying a bag of ice at 7-11. The internet was down when I arrived and I was told to call customer support. The reading light in the headboard of the bed works when you twist the bulb in just enough, but then it is hot as Hades to try to turn back off. The refrigerator had left over food (and beer) in it. For the good... great location. Right downtown for about the same price as the pricier hotels. The place is bigger and nicer than any hotel room could be with a full kitchen, full dining room, leather couch in the den. HD...
Easily the worst experience ever..................
We stayed here last week in a one bedroom while attending a nutrition conference. We hit the jackpot with this condo!! The front desk was EXTREMELY helpful and understanding, and it's within walking distance to the Convention Center, 16th street mall, etc! The views from the balcony were amazing and there was great security. It's surrounded by restaurants that are great to eat at (looove 24 hour leelas!!). There was free wireless internet which was great since all of us brought our computers. This was a million times better than staying at a hotel because we had a lot more room. In the one bedroom (not the penthouse) there is a full kitchen with fridge, dining room, desk, sofa bed in the living room, balcony with an entrance from the living room and bedroom, a queen size bed in the bedroom, tv in both bedroom and living room, and bathroom with vanity. Everyone was really friendly and we loved to use the fitness room. The only problem we had was that it was hard to find a nearby grocery...
It's not really a hotel. It's a condo building with full time residents. There is a guy there who leases several of the units and rents them out through web. The problem is, is that the Brooks Tower staff have no idea what this guy is doing......Checking in took me more than two hours....continued to be bad for the rest of the time there.
This place was a great find! It was well maintained for the most part. We had some difficulty obtaining more than one key for the condo, but got by with leaving a key at the front desk with staff when we each left. We did have a small issue with the toilet not filling and flushing properly, but we just filled up the tank occasionally with a pot full of water from the bathtub. It really was worth the money to have a full kitchen, spaceous living room/dining room and private bedroom. The balcony was nice and had a beautiful view of the mountains/sunset. Would definitely stay here again and recommend it!
I found this hotel last minute for the GSA Convention. It was great, a one bedroom apartment for the same price and in some cases much less expensive than other surrounding hotels. It had a beautiful view of the Front Range and was very quiet. Only 4 blocks from the convention center, 1 block from the performing arts center, and 1 block from 16th Street. Very easy to get to from downtown Denver. Keep in mind there is no breakfast place in the hotel, no concierge, and no one to carry your luggage. Everyone at the front desk are very nice and no need to worry about security.