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Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Nice place, good price, excellent service and ubication.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Well Clean!!! N/A
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Very friendly staff. Spacious rooms for an older property. Very good amenities, Especially appreciated the complimentary breakfast with quality and variety. Rooms would rise to luxury grade if bathrobes and slippers were included. Otherwise, the property reflects luxury standards.
Breakfast included, beer and wine happy hour, comfortable lounge areas, friendly staff, valet parking our window faced a brick wall, but I believe some other rooms have mountain views
did like the king size bed. Didn't like the view I had, when I asked for a room with a good view I didn't mean into someone's apartment. So that was a little awkward. Also the furnace kept turning on and off through out the night until finally at 2 am we just turned it off. Lastly when I asked where the aerobic room was they said it was under construction but that they had access to a gym 4 blocks away. Then when I said okay the front desk concierge made a look with a "sorry we can't help you because the car shuttle is backed up" face. Just a little awkward.
The staff was really friendly and helpful The furnace is really noisy. The bathroom was dirty
clean, and comfortable beds. No refrigerator, 2 towels for 2 people and only one towel rack, bathroom sink design was tough to use. Sparse decorations for a high end hotel.
Good location, friendly staff, good value Room felt like it had not been used in a while. There was dust and room had that "sealed up" smell.
Great service from all ends-
Evening treat of cookies & milk a great perk! Breakfast was OK - but hey it was free!
The staff was nice and fairly attentive. The location was good for my purposes. Cleanliness and housekeeping were lacking. The room was very dark and the bed extremely uncomfortable.
Friendly staff. Clean Room.Really comfy beds. Luxurious feel in an old style hotel Location is great for walking to restaurants and shopping. Free beverages and milk and cookies in a fun atmosphere. Valet is efficient. $30 to park overnight, but is the best deal for parking with unlimited ins and outs. Went here for our anniversary, great choice, romantic, and fun!
Location, breakfast, ambiance, room service menu and food No shampoo in bathroom, phone line to room service not working - front desk had to take my order, loud guests in the hall from 9-10pm so I had to call and make a complaint - took nearly 20 minutes for a response, lamp in room did not work, no washcloths in bathroom
Staff was great. Stylish and modern. Decent bed and really nice room. Very clean and quiet. We were overcharged in the bar/restaurant so look out for that.
Location & bar Cold shower. No exaggeration.
I mentioned to the front desk staff that it was our first anniversary that day . . .just after we got to our room a nice young man brought a bottle of champagne and two glasses to congratulate us - very cool!
Luxury and that it is very dog friendly Liked it all
My wife and I decided to stay at the Hotel Monaco our first 2 nights of our honeymoon. From check-in to check-out everything and everyone was perfect. Very pleasant staff and beautiful guest rooms. The hotel has a lot of personality and unique decor, making it a great choice for a special occasion. Its located in the heart of downtown Denver and is walking distance to everything. A delicious Italian restaurant, Panzano, is located inside the hotel for featuring the Colorado chef of the year. Needless to say the food was amazing. These first 2 days in Denver have been absolutely perfect. My new bride and I head to Vail Colorado for our 2nd half of our honeymoon.
The hotel decor had style which was neither tired and dated nor sterile and characterless. The room was large and high-ceilinged with a huge window. It was well heated and the umbrella in the closet was a useful item that cold and rainy week. The staff was very pleasant and helpful and even handymen encountered in the hallways were polite and welcoming. The Italian restaurant had interesting breakfast offerings. I am only sorry I could not stay longer.
A staff to die for.
Beautiful room-spacious suite.excellent auto valet service and courteous staff Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty
Their people Flooded basins 85 min room service
The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room. The room service menu is very so-so.
NIce hotel in a good location Lobby and bar area are lacking. Room bathrooms need updates.
beautiful, modern and roomy rooms free happy hour Free breakfast
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
Breakfast buffet and managers reception was terrific!
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
Great Location, comfortable big clean 2 room suite, good black out curtains.
Lobby and the rooms were really nice. The only problem was the beds were so amazing you didnt want to get out of them.
Really cool renovated hotel Staff was not friendly. Our room was not clean. Staff had no knowledge of the area. If this hotel had a better staff as far as professionals and it was clean it would have been amazing. But the staff where rude and dirty and no where near professional.
Valet attentiveness. No amenities for a family. No pool. No coffee in the lobby. $37 a day for valet when nearby parking only $15 a day. Very small room. Had to call for housekeeping to clean the room at 5:00 pm. Very lacking customer service and friendliness.
Great atmosphere in the lobby. Comfortable bed. Average small hotel room. I got stuck in the elevator. There was a smoker on my floor and the air circulated through my room.
Clean and convenient. Staff exceptionally friendly and helpful. No. 10/10.
The Hotel is a Historic bank building. The lobby is decorated beautifully with murals throughout. The lobby consists of a cozy bar a restaurant and a coffee shop. Very elegant. I realize it is downtown but to valet park was $42/night which is more than I have ever had to pay to park anywhere downtown Denver in the many years we have been there.
The duvet cover did not have any fastenings, and so the comforter inside kept sliding out.
This guest did not leave comments about this hotel.
unique character in an old bank building. very nice, spacious rooms.
Location and renovation of an old bank with character.
This guest did not leave comments about this hotel.
The room was beautiful, comfortable and clean. We loved having a balcony. The elevators were a bit dated, but it's an older building, so it's somewhat expected.
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
Hotel concierge and door men were very pleasant very positive attitudes!
Doesn't act like a penny-pinching hotel. Offers free wireless, free shuttle within two miles, complimentary breakfast. Great place. Quiet rooms.
Staff was amazing and very helpful. We were in town for a Broncos game and a hotel car was able to take us there. However we were able to walk because location wasn't too far. We used car for another trip but this place has such a location we were able to walk most of downtown. I hope kayak has deals for them again because we would love to come back!
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
location not great value, poor windows, tiny fitness center
Excellent staff, wonderful location and very comfortable all around. More reasonable food options e.g. continental breakfast.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
The decor is interesting. The rooms were clean and the staff was friendly.
Each floor has its own theme decorated in the hallway and announced from the Elevator voice with music. Rooms are nice, well maintained, and cant beat the location. Close by is a huge diner, and you are steps away from Lodo and 16th street mall. Dog friendly and Cheese friendly too! no hot tub
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
The bed was extremely comfortable!! The room was clean and had a nice overall layout. The fun artwork all the walls was a nice personalized touch. I also liked that you could self park in the garage instead of having to use the valet or to try and find parking elsewhere. We had a room with a shared door to connect the two rooms. This allowed noises from the room next to ours to come through very clearly. You could hear everything from conversations and music to other things happening in their room.
I loved the gaming floor, it was the best out of all the floors. I wish the other floors were as exciting as the gaming floor.
The floors all have a theme and it's exciting to explore them all. It's location is great as well. Parking is way too expensive- $36 for the night.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
I left a waterpik/waterflosser in my room. Housekeeping confirmed that they had it whein I contacted the hotel. We played VM phone tag 3x. The only option was for me to pick up the item at the hotel. I got no response to 2 messages offering to pay for shipping of the $100 item to my home.
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
Great location within the city, and the room was comfortable and well-appointed. My particular room was sandwiched between the elevators and the hotel gym-- lots of thuds from banging weights. Gym should not be adjacent to guest rooms, sharing a thin wall. Also, complimentary breakfast ended super-early-- should be 10:30, not 9:30.
This was my first time staying at the property and I would stay there again. It was a comfortable stay, the room was clean and it was a good location. The only issue I ran into was a delayed check-in but I was still in just before the 4 pm check-in time and there was an error programming my card causing me to have to go back downstairs to reprogram my card when I couldn't get into my room aft the first day.
Room was HUGE, gorgeous full kitchen, gorgeous lobby, free popcorn in rooms, amazing breakfast...one of the best hotels I've stayed at and i travel once a week on business around the country. This was for leisure but my boyfriend and I were very happy. Thank you!!!
Very Clean hotel - Convenient for Downtown activities - Very good breakfast Buffet Couldn't apply my Marriott Rewards bacause I booked thru a 3rd party? Sofa bed couch was poor.
Liked having more room than just a bedroom and bathroom. Breakfast was good, and free. Windows could open. Rooftop patio was nice. Staff was helpful. Location was just a couple of blocks from 16th street mall. Restaurants within walking distance. Guess I've been spoiled by other Residence Inns. The smell was very disturbing even with windows open. Furniture was worn out and dated. Carpeting was bad. Kind of sketch area even for a downtown felt barely safe in the evening or very early morning which is a shame if you like to walk places, though it didn't stop us.
The rooms are nice, had a kitchen, very comfy beds and awesome breakfast No swimming pool, have to use key to get to room, $27 to park car [horrible]
The REsidence Inn Denver City Center is in a fantastic location right near 16th st. It is perfect for a weekend / week in Denver because it has a fully functioning kitchen, which will save you LOTS of money on food if you do some grocery shopping cook in the room! It was clean and pretty spacious. Take advantage of deals on this hotel (otherwise it is too expensive in my opinion). I found a king 1 bedroom (not studio!) suite on Kayak for $103/night. Otherwise, this room is easily $150/night and up, which may not be worth it (you'll save money elsewhere). No pool
The beds were very comfortable the pool and spa clean. The hotel was in a good locatoin to most city center activities. I would stay again for any football or basketball games or any city center activities. I would not use this hotel if I had a car, there is no parking
Central location to downtown area made walking easy, exploring fun. Coureteous staff, quick check-in and out, and comfortableclean rooms makes this a hotel on my 'stay again' list. Great Cobb salad in the bar too!
Didn't spend a lot of time in the hotel. The hotel fit my needs.
The staff from the time we drove up to Valet, to check in, and any questions we had were answered in a timely and professional way. I thoroughly enjoyed my stay in Denver and would not mind staying at the same place again, whenever I do make another trip out to Denver.
This was a GREAT find for our family located VERY conviently in downtown Denver within a 2 block walk of the central part of the 16th street mall and therefore ALL of downtown. The staff was terrific, hotel was clean and our room was FANTASTIC. It was clean and comfy and had a terrific view of the mountains and court house. The pool area was nice and we had a great stay.
We came for a hockey game and this hotel is in a great location. Room was comfy, bathroom well equipped. Breakfast was mediocre. 16th St. mall is only 2 blocks away and Denver public transportation made it convenient for everything.
Very nice hotel with VERY comfortable beds with down pillows, comforter, and mattress pad. You won't want to leave your cocoon of down. They delivered a mini fridge to our room when we requested it. The staff were courteous and friendly. Good location, only 2 blocks from the 16th Street Mall.
JUST A QUICK TRIP TO DENVER FOR BUSINESS. THE STAFF WAS VERY COURTEOUS. GAVE ME A ROOM CLOSE BUT NOT NEXT TO THE ELEVATOR (NICE FOR SECURITY). VERY, VERY COMFY BED...AND THE TOILETRIES SELECTION WAS NICE. (WHY DO I NEVER REMEMBER MY OWN SHAMPOO?)\n\nQUICK WALK TO 16TH AND ALL THE GREAT RESTAURANTS. HAD WORKING BREAKFAST IN THE HOTEL RESTAURANT. GOOD FOOD, UNOBTRUSIVE STAFF WHO KEPT THE COFFEE FILLED! FRONT DESK STAFF HELPFUL IN GETTING TRANSPORTATION OR INFO WHEN NEEDED.\n\nWOULD DEFINITELY STAY THERE AGAIN WHEN I'M BACK IN DENVER.
We were given a very luxurious two bedroom, three bath suite with wet bar for our family of four....what a GORGEGOUS room!!! We had a wonderful time...pool and fitness center are nice, as well.
Enjoyed our stay very much. This hotel had everything we needed to enjoy a family getaway! The hotel was clean and the staff was very helpful and cheerful. 16th St. Mall just a couple of blocks away. Nice casual restaurants close by so we didn't eat at the Marriott restaurant. Would definitely stay again.
Close proximity to everything downtown. Mallride stop was just outside the door. Easily walk to shops, restaurants, bars, or convention center. The front foyer area smelled awful.
Good location, room was clean EXTREMELY thin walls. Neighbors partied all night until 4am and I could hear every word to every song they played, along with their conversations as they were yelling. Staff were very short with me and didn't seem to care about my stay.
Nice building comfortable rooms and good restaurant. Right in the heart of downtown Wish it had a pool and Suns
If you approach this like you are borrowing your Aunt Rose's apartment for a few days rather than an getting a hotel room, you may be prepared for the disappointments and get to enjoy all the benefits. There are plenty of both. First the bad. This is not a hotel room or a hotel. No one ever came to clean, replace towels, or take out the trash. I never did find an iron or ironing board. The refrigerator did not have an ice maker and when I called the owner he suggested buying a bag of ice at 7-11. The internet was down when I arrived and I was told to call customer support. The reading light in the headboard of the bed works when you twist the bulb in just enough, but then it is hot as Hades to try to turn back off. The refrigerator had left over food (and beer) in it. For the good... great location. Right downtown for about the same price as the pricier hotels. The place is bigger and nicer than any hotel room could be with a full kitchen, full dining room, leather couch in the den. HD...
I found this hotel last minute for the GSA Convention. It was great, a one bedroom apartment for the same price and in some cases much less expensive than other surrounding hotels. It had a beautiful view of the Front Range and was very quiet. Only 4 blocks from the convention center, 1 block from the performing arts center, and 1 block from 16th Street. Very easy to get to from downtown Denver. Keep in mind there is no breakfast place in the hotel, no concierge, and no one to carry your luggage. Everyone at the front desk are very nice and no need to worry about security.
This place was a great find! It was well maintained for the most part. We had some difficulty obtaining more than one key for the condo, but got by with leaving a key at the front desk with staff when we each left. We did have a small issue with the toilet not filling and flushing properly, but we just filled up the tank occasionally with a pot full of water from the bathtub. It really was worth the money to have a full kitchen, spaceous living room/dining room and private bedroom. The balcony was nice and had a beautiful view of the mountains/sunset. Would definitely stay here again and recommend it!
Very convenient location, very clean, I’d recommend it without any hesitation !!
Easily the worst experience ever..................
I was surprised by the one bedroom apartment I had and it was the same price as the higher end hotels in the area. There is a full kitchen, dining room, living room, bathroom, and bedroom. There is not housekeeping but I don't need it. It appears to be someone's apartment that they rent out.
It's not really a hotel. It's a condo building with full time residents. There is a guy there who leases several of the units and rents them out through web. The problem is, is that the Brooks Tower staff have no idea what this guy is doing......Checking in took me more than two hours....continued to be bad for the rest of the time there.
We stayed here last week in a one bedroom while attending a nutrition conference. We hit the jackpot with this condo!! The front desk was EXTREMELY helpful and understanding, and it's within walking distance to the Convention Center, 16th street mall, etc! The views from the balcony were amazing and there was great security. It's surrounded by restaurants that are great to eat at (looove 24 hour leelas!!). There was free wireless internet which was great since all of us brought our computers. This was a million times better than staying at a hotel because we had a lot more room. In the one bedroom (not the penthouse) there is a full kitchen with fridge, dining room, desk, sofa bed in the living room, balcony with an entrance from the living room and bedroom, a queen size bed in the bedroom, tv in both bedroom and living room, and bathroom with vanity. Everyone was really friendly and we loved to use the fitness room. The only problem we had was that it was hard to find a nearby grocery...