It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Staff at Reception very helpful
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
location and service the breakfast buffet could be improved
that the breakfast is not included
Location and atmosphere Smoking everywhere!
The general feeling of the hotel trying to find places to eat as clearly sign posted
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Nice Location. Near Cologne Dom.
Room was clean and modern. Bathroom door did not close.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
The hotel room was lovely and comfortable and the staff were very helpful
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Professional and helpful staff
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
The attendance by the reception staff was excellent
location so good and staff so helpful very expensive though nothing
the view of the hotel was really good.
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
The Service at the hotel was very very good. Spa, Pool etc.:)
swimming i could not exitthe hotel on my rollerblades :-)
Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast. Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.
Excellent in all aspects. Hotel staff very committed No chance to open the window in most rooms
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Staff very friendly and accommodating, good location
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
I loved the location and the cocktail bar. The staff were very friendly and helpful. Some were quite funny. We got a great price for a great hotel, but I'd happily pay more (if I had to) to stay there again. I didn't get to use the spa facilities as there was no information in the room as to where it was or what facilities it had. I didn't see any room service info until the last day - a shame as I would definitely have had my breakfast in bed - expensive though at £30 a pop. They need to include an obvious "cheat sheet" that's visible to see as to services the hotel offers. All they had was a book showing the international locations of other Dorint hotels.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
the personal touch none
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Excellent health facility, very comfortable, and great location. No
It had conveinient car parking, reasonable walking distance to the main shopping area and Christmas Markets. Pleasant staff who were very helpfull.
The distance to the Catheral & shopping. The construction was not pleasant to hear early in the morning.
i like it
The location and the good quality of the rooms No tea or coffee making facilites in the room and no room service for tea or coffee (we did ask at the reception but was told that we had to go to the bar if we wanted a cup of tea or coffee)
We rented hotel rooms for group attending Medica, our team members had all facilities they needed. No problem
The space of the rooms and the location. Although the Hotel was near the center (12 min walking from the Dom) the surroudings were not too great (everything in works).
location I did not feel that the staff were courteous, they do not greet guests when they re-enter the hotel. I would like to see a more extensive vegetarian menu choice,and breakfast included in the main price,because it is expensive for a family of four to purchase breakfast during a four night stay.
The rooms were small, but nice and clean. They didn't clean our room before midday, so we didn't have to rush in the morning... But the best part of the hotel is it's location; just walking distance of all christmasmarkets. Although we had a king-size bed, the sheets were singel and small. So if you move a bit during the night you might wake up due to a chill. Parking costs 12 euro's a day, so do the math if you stay long time there!
easy to drive and find.close to city centre car parking charges too high,when under used. t.v. had 30+channels,but none in english.
No problem encountered during stay, service following level of hotel nothing to mention
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
Great location, good food (great breakfast!!), clean convenient for the Messe or an event in the Kölnarena / Lanxcess arena. Lovely spa, great massage! Only missed a kettle:coffee making facility - but that's quite common in Germany...!
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
I've been here several times, and i will surely come back again, Top grades.
clean hotel, goos service -
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
The matress on the bed was too soft and sofa was very creacy.
Good location, clean, good decor in rooms, excellent sound proofing. More english speaking TV channels.
Staff was unable to sort out noise (coming from the lamps!!!) issues when complained.
very nice modern interior, excellent staff. not exactly in the city center
Awesome view from our room. very clean and comfortable. Very close to the centre and great value for money.
very good hotel. new and cleen hotel
It's an efficient run hotel. Top quality bed. A plethora of international channels on TV. It is quite a walk from the city center. A charming neighborhood nearby but you need a taxi to get to the Cathedral area for example. Make sure to hang the warning outside on the door handle, or the cleaning lady will wake you up at 9 AM. All the extras need to be paid, including breakfast.
Very good staff, and excellant breakfast
The bed is comfortable, good location, clean. staff could be more friendly...
close to the main city of koln, very professional with a good manner :-) plenty of parking spaces only with a small charge, room was very clean with modern facilities, staff were very helpful and spoke reasonably good english
Although it is in the city it is very quiet, and close to really lovely bars and cafe's and in walking distance to all the shops and amenities, the room was spacious with a good view. Needed air conditioning in the gym, gym mat for sit ups and as stated before a rowing machine!
Very rude staff, worst service!:(
Very nice coffee and breaksfast. Perfect location.
The hotel rooms are excellent, comfortable and spacious, with excellent standard of bedding. Good place to come back to after a gruelling day at exhibitions. Staff very courteous and efficient, nothing too much trouble. Excellent position in the city with some good italian restaurants in the vicinity.This is our third visit for exhibitions in Dusseldorf.Excellent value for money. I think the breakfast is too expensive for what it is. At 9.00 am only a poor selection available and we got the impression that staff wanted to clear the tables. 2x glasses of white wine 17euros! but then we are used to Spanish prices.
Room was good value, sauna, pool, unusual to have tea/coffee making in room (very welcome) in European hotel, excellent breakfast, good TV coverage in English, Pillows slightly uncomfortable (not really a problem), I could not find an electric shaver charging socket in room ?my fault for not looking properly
location did not tidy the room properly and seemed unaware that two people were staying so only provided one set of pillows and duvets as well as towels until we told them.Liaseez faire attitude of service staff.
Comfy bed Decor bland, overpriced,
location, room, breakfast,
The beds were comfortable, the bathroom was very clean and big. The room was really perfect. The receptionists were not warm and kind the way I expected as a staff of 4 stars hotel. Not even "Goodbye" on our leaving the hotel. Also the maids were cleaning our room almost whole day so we didn't have our privacy in the room during mid-day. Everyday they knocked at our door after they had cleaned our room so we had to put sign "Do not disturb" all the time.
cleanliness and overall appearance
Swiming pool and sauna. Employes of the hotel very kind
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
central, modern, stylish food was very expensive
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Great hotel near central station and secure outside hotel could be more international dinner! No
Very good location. Great room size.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Very close to rail station and shopping. I have no complaints
close to the center and the public transport
It's great location.
proximity to city sights
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
friendly people and staff and location
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
great room, great shower a little far from the city center
Good location to go to the Koln messe Too expensive
Room design, elegance, spacious, electronic shutters Nothing
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
nothing to complain, staff is exelent
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
promptness of service
Very modern and clean hotel. Located within walking distance of old town and cathedral.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Position is ok, rooms are large, bathroom too. Far too expensive
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
Location and area of the hotel
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
Excellent breakfast! Good location and nice interior of lobby and rooms.
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
Good location, close to Cathedral and train station Staff could have been a little friendlier
the breakfast room, staff and choice rooms with japanese standards, awful decoration (big portrait inside a small room), no apologies from the staff, rates are the same for a 7 square meter room or a 12sqm, noisy because of street and railway station
good breakfast - no air-conditioner in the rooms, when it +30 outside and you can't open window because of the road with a busy traffic - it's terrible. -
The breakfast is ok The hotel is located next to a major thoroughfare (almost a freeway!) and I hardly slept as the sound of cars kept me awake. If you stay there, make sure that your room is not facing this major road.
Nice breakfast Bar area could be more user friendly
in a perfect location and the hotel was very good in every category no
The breakfast, and the helpful staff, especially Sabine...
Location was V. Good the staff was realy nice Rooms are too small, the rate was very high
no greetings, no welcom no thank you for stay wit uss, no good morning nothing what shows you as guest are welcome In my entire life I never had such a Hotel.
I liked the design of my room and the perfectly planned usage of spaces. the breakfast is delicious and the staff is very helpful and gentle. I also liked the location, about 300 mts of the Cologne cathedral.
The location was great, as was the breakfast. The beds and sheets were very comfortable. The staff was efficient. We arrived at 4pm and our room was not made (though we were informed of this possibility by reception). The cleaning staff seemed quite stressed and were a little agressive in shooing us out of the room so they could clean it - we had just arrived and wanted to quickly freshen up before heading to the bar for our complimentary 'welcome' drink.
the location very noisy hotel!!!
No heating at room
there was not hot water any day on me stay the price is too high, so next time I would try another hotel
Central am Dom has the best location, it is close to main train station, tourist buses, and within walking distance of some great restaurants.and shops There was nothing I did not like about this hotel, My husband and I stayed here two years ago and we wikk most certainly stay again.
family class hotel co operative staff elevator was not working
Location and breakfast were good. Traffic noise due to central location.
with the exception of a cocroach in the breakfast table, everything int he hotel was very good 1- a cocroach in the breakfast table which they dealt with but still it was an indication of the cleanliness and second: 2- the bathroom needs to be better stocked with shampoo and soap as there is very little in the bathrooms
Location is excellent. Not enough dining spaces at breakfast.
The hotel staff is helpful and the the location is very good (close to central railway station and Cathedral). Room is sligghtly conjested.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
Location is good. Roadworks disturb traffic and scenery.
The Location was very good The room could have been bigger, but was comfotable
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
Location perfect comfortable and rooms quiet.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
Due to building work for the new subway system access to the hotel by car was very difficult
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
The hotel was nice and the staff were very friendly and helpful. The location is 5-min walk to the River Rhine and about 15-min to the main square We had a double and a single room - the single room was so small, there was little room for luggage. The hotel has two buildings, we were located across the road from the main building where the car was parked - which made loading and unloading awkward.
It was available and value for money
Good location friendly staff The bar .It was lacking in atmosphere not the place i would choose to spend my time and money.
good location, nice facilities. The female reception staff were excelent, food was good (room service), room and bathroom were decent size. no tea/coffee making facilities in the room, paid extra to get them but had to then buy own milk and tea bags, and cleaners removed cups after first night. Bought a film but it cut out after ~15 mins and we couldn't re-activate it without paying again, woken up a couple of times in the morning by cleaning staff entering room to check mini bar (privacy button on door broken).
Terrific pool and sauna. Air conditioning was non existent. No towels yesterday at pool. When I checked in I was placed in a building across the street from the main hotel in a small, suffocating room. When the air conditioning couldn't be fixed I was moved to a larger room in the main building. Obviously the Kayak reservation ensured I would get the least comfortable room.
Staffs are very kind.The room is very clean and beautiful.
Proximity to the centre of Koln Lack of individual room air conditioning
Parking, although limited, was free. The staff was very helpful and courteous. Room was clean and quiet. Food in the restaurant was excellent! Stayed at an auxiliary building a half a block away. The auxiliary building had no restaurant/cafe facilities and the hotel would not provide room service to the auxiliary building from the main building (and it was cold and rainy outside making it inconvenient to walk to the main building to eat.
Good location, close to zoo and the river; walk to the Dom in 10 or 15 minutes. I was in the smallest room, and everything quite small, including the bed. The internet access fee (17 Euro for one day!) is outrageous.
Exceptionally helpful staff with impeccable English. Nothing was too much trouble and responses were immediate. Very much to be recommended and excellent value. Excellent pool. There was a problem with the airconditioning in our first room and the receptionist found us an alternative, superior, room without any fuss. Breakfast was expensive for what was on offer. Room frnishings are basic - no clothes drawers or shelves in the room we were originally given.
The best thing about staying in this hotel is its close proximity to the main train station. This is really very convenient for me. The staff were not very friendly and the buffet breakfast should have more variety.
beds were at least comfortable completely overpriced
The hotel staff was very welcoming when we arrived. The breakfast was very nice. It was nice to have signage in German and English. The decorating was dated. The pictures on the walls were flowers not mediteranean. The walk to get there from the train station felt dangerous. It would have been nicer to have a shuttle. I expected a lot more from 4 stars. I think it's a 2-3 star hotel at most.
Location great, quiet and safe and the front desk staff were exceptionally helpful Bar prices were too high
great location near train station room was well worn and expensive for what you got
tea making facilities now available from reception
Good location and no problems with anything. Building work all around. No refreshment facilities in the room.
Good location. Clean room. Generous breakfast buffet.
The free mini bar and breakfast was a nice touch. The location to the train station was good as well.