Pros: The car was decent, ran fine and fulfilled our needs. It was nothing special or out of the ordinary, just a basic Toyota Corolla, but it did the job.
Cons: We could've used some instructions on pickup and return - in a foreign country we didn't know if processes would all be the same.
A little disappointed that the car was a Corolla when we booked "Camry or similar" since the Camry really is a significantly nicer car.
27 Feb 2017
Awful experience - rude, unhelpful desk person, no
Pros: We did not like anything but the online booking process. The rest was painful.
Cons: Our flight came in late and we missed the pick up window. I emailed Budget to let them know, but this message didn't get through to the rental location. When we picked up our car, the woman was not very friendly and said we missed our window and it was given away. She said they had no cars left for us. She did not give us other options of where to rent or what to do in this situation. She did not show sympathy either. Do not rent from Budget. We went with Europcar in the end. They were nice and had a great car for us (and their counter was right next to the Budget one).
22 Jan 2017
Car was great but had issues with pricing.
Pros: The pick up and drop off were both easy and we were happy to be upgraded to a nicer car when we picked it up in Christchurch. We loved the car and found it to be clean, comfortable, and smooth throughout our 8-day rental.
Cons: When we dropped the car off in Queenstown, we were shocked to find that our receipt said we were charged more than 2x as much as my reservation said we would be paying. We were in a rush and didn't notice this until after we left the lot, so we called the Queenstown Budget office. Luckily, they fixed the issue and we were charged the correct amount. But it does seem that the issue originated with the Christchurch Budget, so that's why I'm only giving an 'Okay' rating.
3 Feb 2017
Incredible customer service
Pros: I left my cell phone in the vehicle and didn't notice until I was on the airplane. I called the Christchurch Budget office and explained the situation. Toni McLean, the Budget agent there, secured my phone and sent me instructions on how to get it back. She then processed the FedEx transaction and I received my phone without issue. This was awesome! Thanks Toni
Pros: Free Upgrade
Available Wi-Fi Hotspot rental
Service at 11pm
1 Jan 2017
Overpriced and inflexible
Pros: My car was mechanically sound, the reservation, purchase process was easy.
Cons: A poor value, and Hertz was difficult and inflexible. My Holden Captiva was a below-average car. Hertz charged $90 USD daily. Hertz also refused to accept my car at Queenstown vs. Christchurch when travel plans changed. Will try another agency next time.
21 Feb 2017
Pros: This car was the perfect size to travel around with. It was large enough for our luggage but small enough that it was easy to park.
Cons: Returning the car in Queens town was a little confusing because finding parking is extremely difficult. We were told they had a designated parking space but not until after we went to return the car. It isn't signed and just looks like the access for an alley.