Pros: Pick up was perfect
Cons: I waited in line for two hours to pick up the car only to be told that they could not honor my same-day reservation. The people working the counter were also not wearing their masks properly.
Cons: They did not have any cars to rent. Lady at the counter was not helpful and just said to call her manager but he couldn’t do anything about it either. So reserving a car means absolutely nothing
Cons: Even though I booked a car, there were none available for me. And the counter staff was very rude to me about it.
Pros: Easy upgrade
Cons: The staff in Tucson was incredibly slow and there was only one guy working. Also, we dropped it off a day early but they tried to charge us extra for some unknown reason. She was able to bring it down to the original price but it actually should have been less since we brought it back early.
Cons: I experienced a flat tire on second day. Road service was prompt and courteous. Trading for replacement car was easy and seamless. Thank you Budget!
Pros: everyone was friendly, especially the drop off
Cons: the line was too long when renting the car initially.
Pros: Staff wis kind but limited
Cons: Overall experience
Cons: I was locked in the parking lot of the rental car center for over 2 hours. The location closed and they locked the gate to the parking lot before I had driven out. I spoke to roadside service like 4 or 5 times before they got a manager to come back and unlock the gate so I could leave.
I had an 8 hour drive home ahead of me and this made it significantly longer. It was very stressful to be locked in a parking lot for hours, and then I still had to drive a long way to get home. I realize it was a minor mistake on their part but it caused me a lot of pain and stress. It really ruined my weekend.
Pros: Easy pick up and drop off. Friendly staff!
Cons: Gas tank was only 3/4 full and I was charged a fuel fee (that was caught by your employee).
Pros: The staff was friendly and efficient.
Cons: The value for the size car was not that great. The Elantra is not a full size car in reality.
Pros: Very friendly
Cons: I have zero complaints.
Full-size (Ford Fusion or similar) is the most frequently booked car hire type from Budget in Tucson.
Budget has 4 car hire locations in Tucson. Take a look at our Budget hire location map to find the best car hires near you.