TERRIBLE AND UNACCEPTABLE. This is the email I sent to Budget customer service and have received NO RESPONSE. I am writing to express my extreme dissatisfaction with the unacceptable situation I am currently experiencing at the Budget rental car counter at Dallas Fort Worth International Airport (DFW). I arrived at approximately 1:00 PM CT with reservation confirmation number 75010174 and have been waiting in line for over two hours and fifteen minutes. After 90 minutes of waiting, a single announcement was made stating that Budget has no available vehicles and is awaiting more to arrive, with no estimated time of arrival provided. I am currently one of approximately 60 customers in this line, all of whom are understandably frustrated and upset by this complete lack of preparedness and communication. This situation is a direct result of negligent business practices and demonstrates a severe disregard for your customers' time and travel plans. To arrive at a major airport with a confirmed reservation and be told there are no cars available, with no clear timeline for resolution, is simply unacceptable. The lack of timely and informative communication has only exacerbated the frustration of everyone waiting. We have been left standing in line for an extended period with no clear understanding of when or if we will receive the vehicles we reserved. I’d like this to be addressed ASAP and be properly compensated. I look forward to your response and a resolution to this unacceptable situation. Additionally, The car I received has dysfunctions. The infotainment system does not work it is completely frozen and there for the radio, CarPlay, navigation, etc. DOES NOT WORK. No music. In my rental car. For my drives within Dallas and to and from Austin. I have troubleshooted with no success. Again, this is unacceptable. Please find a resolution.
It was a nightmare. Wasted $80 on Ubers to and from the airport and they told me they didn’t have a car for me. They should not make reservations if they are not actually reserving that car for you, it’s wrong.
I arrived at the Budget counter at 6pm to find five people in line and only one agent. The line was closed and new arrivals were directed to the Avis counter. The Avis counter had 8 people in line and only one agent. After about 20 minutes another agent was added, but the line had grown even longer. As an agent finished they asked if there were any Avis or Budget Premier customers and took them first (that was frustrating, but I understood why). It seemed like we would be waiting at least an hour to get our car. I noticed that the Sixt counter next door had only one person in line and two agents. I used my phone to book a car with Sixt and dumped my Budget reservation. As I left with my keys I whispered to others in the Avis line, "Sixt has cars and they are quick..."
Front desk staff was excellent. Courteous and competent
Car was excellent and met our needs very well. The exterior of car was dirty and windshield especially. Tucson does not have rain that often, so car could have been washed.
Terrible service that doesn’t follow their terms and conditions.
