Cons: White stains on the back seat of car , this was essential a new car... why?
21 Oct 2016
Excellent service, good car
Pros: Fast check-in - Check-out procedure. Car was in excellent condition. Price was excellent.
6 Oct 2016
Pros: The lady helping me felt bad and gave me a 12 dollar discount.
Cons: I rented the car at a price given to me on the website from the Tuscon airport Enterprise. When I went to pick up the car, the price was much much higher. I asked why, they said it was because the car I rented was from a downtown location that didn't include airport tax fees which were around 75-100 dollars. I specifically asked for a car from the Tuscon airport. In order to get the car for the price I wanted I would have to take a cab 25 minutes into the city. False advertisement.
16 Oct 2016
Pros: not much
Cons: The rental was a $30 cab fare from the airport. I should have looked closer at the deal but Kayak should have been clearer that the rental store was so far away.
17 Oct 2016
5 hour wait!
Pros: The car was nice. Check out was easy.
Cons: I waited 5 hrs for a car I had pre ordered. There was only one person who knew what was going on and 15 people in the lobby waiting. After receiving my car they charged me for an upgrade (because it was all they had available). After waiting 5 hours the least they could have done was not charged me for the upgrade. Over all awful experience!
5 Jul 2016
Pros: Drop-off at the TUS airport was really easy.
22 Aug 2016
A/C in Arizizona didn't work on the highway
Pros: Renal in Tuscon was great. Very friendly, helpful.
Cons: The A/C was working great when I left Tucson, but as I went North to Phoenix, the air flow started getting very week and it started getting very hot inside the car. I was thinking I would need to pull over. When I got off the freeway and back into city driving, the air started to flow again. Not a great experience for Arizona driving. The temp was 99F.
18 Oct 2016
Car was not at airport as expected; it was in town
Cons: I thought I was reserving car pickup at airport but found out the reservation was for an intown location. Since I did not know address of Tucson airport I had no way of knowing that I was reserving at site several miles from airport. Airport personnel told me this happens to people all the time who reserve through Kayak
9 Sep 2016
Kayak wasn't clear on where we were renting the ca
Cons: Somehow kayak let us rent a car from an airfield base and the only reason we were able to get on base because we just so happen to bring on our trip out government I.d. Otherwise we would've been out of luck and wasted $30 on a cab ride from the airport to the rental place! Kayak needs to be clear on the description of this enterprise!
Cons: Tax that was being charged at the Airport was not included in the price listed on Kayak. We were really shocked to find out how much the total would be with the tax added.
27 Oct 2015
Hyundai Accent from Dollar Rent A Car
Pros: Rented an Accent for a short stay in Tucson. Great little around town car. Dollar's computers were down when we arrived, but they had us on our way in 15 minutes even doing everything by hand.
Cons: The only negative was that the car was a little difficult to see out of to the rear. Pretty typical for a sub-compact.
1 Dec 2015
Cons: Agent, without telling me, tried to up grade me. The cost went from $135 to $265. Fortunately I noticed and insisted on the $135 rate. He then tried for something about 1/2 way between. I again insisted on the quoted rate and got it. You have to pay attention!
8 Dec 2015
DO NOT rent a car from Dollar Rent A Car located i
Pros: NOT A THING!
Cons: This place is a joke. I was told that I had rented a compact car and the Dollar agent kept trying to upgrade me. After each upgrade offer, I asked if he was offering it at the rental price that I had been originally quoted ($90.88). Of course not! After about 20 minutes of my back-and-forth with the agent, my husband went to the National Car Rental counter next door and rented a 2016 Dodge Journey for the same amount of the Dollar "compact" car. What a crappy way to conduct business, Dollar.
17 Jul 2016
Pros: reasonably cheap
Cons: Car was streaked with dirty water, some water spots/dirt inside the cabin also. Price was much more than originally quoted (almost double)
31 Aug 2016
Pros: The miles per gallon was the only thing good
Cons: Everything else was terrible, Dollar told me they where giving me a full size car and gave me a midsized car, the car had damage to it, the inside of the car was clean outside was dirty
3 Oct 2016
Our worst experience ever
Pros: When we picked up our car they told us that the kayak insurance we were given was no good we had to get extra insurance that amounted to way way more… Then when we return the car, they ask for a receipt for gas. We didn't have the receipt but they could see that we returned it with a full tank, yet they insisted they had to charge us for gas without a receipt. We were tired and angry as we have been on the road for 3 1/2 week . We will never ever rent from dollar again. And would hope that kayak could return our insurance money which was not accepted
Pros: Flight cancelled, so the reservation was cancelled. Budget handled the cancellation well - good customer service.
17 Nov 2015
Pros: once I was checked in, all was good.
Cons: When the counterperson would not take debit cards, each of the three people ahead of me in line took 10-15 min to process (and this was at 11 p.m. and I was tired)...Please notify folks that they cannot use their debit card (unless they want to stand there for 10 min. while a credit check is run and creates a negative score on their credit report) OR accept the debit card like the rest of the world.
18 Nov 2015
Going to see Izzy
Pros: Staff were great
Car was there waiting and ready to go for quick pickup and return was a snap.
26 Nov 2015
Pros: Nice car, economical.
Cons: If possible, drop off fee should be lower or waived.
2 Oct 2016
Pros: Service at the airport was excellent. Car was good. Fast and easy
Cons: Coerced into buying more insurance after agreeing to purchase some insurance at the time of rental from Kayak
Pros: Services, counter person were nice. When I broke the car I rent they changed the car smoothly the
Cons: Car choice was limited. I wanted to rent small cars like Yaris. I reserved well in advance but I was assigned Ford Fusion and Toyota Camry. They are nice cars but I didn't like the.
16 Feb 2016
Pros: Friendly and helpful staff. I think Andy was his name. He was there at both check in and check out.
18 Feb 2016
No pickup/drop off at airport
Cons: We called for a pickup and they said we had to take a taxi. We asked why, everyone else who was off site picked up customers and had drop off. They said their service saved you money by eliminating on site charges. OK so you don't pay onsite charges, but you pay high taxi charges, have to add extra time when returning to airport because you have to get another taxi to get to airport. I ended up NOT using this rental and used the onsite Rental. Enterprise Rentals were so much better, Great customer service, Very outgoing. Never again AVIS
Pros: Friendly staff, upgraded me with ease when I asked if there was another car available.
27 Oct 2016
Pros: Price, very clean reliable cars. Staff
22 Oct 2016
Pros: The gas mileage. I made my trip from Tucson to El Paso without having to stop for gas.
Cons: The car I rented had the rubber in the door frame and trunk falling apart. There was a hole in the carpet on the driver's side. The car itself has no pick up. I could not adjust the seat enough to make it comfortable for my 5 hour drive from Tucson to El Paso.
6 Oct 2016
Kia Rio- not impressed with the car.
Pros: Easy pick up and return, good gas mileage, good pick up when driving.
Cons: They gave us a Kia Rio, not impressed, I would never buy one. The gas consumption was good and it had power but the seats are so low in it that we all three (over 65) had a hard time getting in and out of the car. One of the ladies is 83 and short and she couldn't even see over the dash board. As the driver you can not see the front or the rear of the car from the drivers seat and I am tall. The car wasn't swept out well before we got it. The price I paid thru your company was more than I would have paid thru their company directly. But the insurance with your company was less.
11 Oct 2016
Pros: No hassles, fast, quick vehicle delivery. A great experience.
I will definitely use/recommend Kayak for my travel needs.
Cons: Nobody at the service desk when we arrived
Nobody "checked out the car" so damages could not get recorded
It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car
17 Jul 2016
Pros: Staff was very understanding and helpful.
Cons: The heat in the parking lot lol.
16 Aug 2016
Denied rental over a debit card and accused of att
Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.
requested ford escort and was offered a Ford fiest
Pros: Drop and pickup convenient
Cons: Car smelled bad and was forced to upgrade because fiesta was to small. Escort was not available and had to go with a VW jetta.
31 Dec 2015
Pros: I got in and out quickly at both pick-up (TUS) and drop-off (PHX) locations.
Cons: I was overcharged for the amount of gas I used, and the car was not clean (dust and dirt was noticeable on the dash and in various side and cupholder compartments, the floors were dirty and worn down, there were multiple stains on the seats, and the exterior was unclean).