Pros: My reservation showed as cancelled but was fixed right away.
Cons: The drop off I requests a drop off at the airport in Merida and the office was close out side the airport
And also the day before I past to the office and they tell me express that leave the car in avis that un regular totally Stupid people
Pros: The staff initially did not work to assist us as they did not have any cars for us even though it was reserved. The car was somewhat clean
Pros: The car was reliable and clean
Cons: When first arriving wasn’t immediately obvious where to go. Other companies are right there in terminal, for budget you have to walk off airport property and down a little side street. Not too far but a pain when with children and luggage. No signs explaining where to go.
Cons: They didn’t have my rental on file and they had no cars available.
Pros: I was told at the counter that they did not have any cars. Then they proceeded to try to rent me an upgrade for 10 times the original reservation.
Cons: Do I really need to explain?
There was no rental
Cons: They had no cars we had to walk over to the Avis and luckily they had 1 car!
Be careful when renting and returning to avoid problems
Pros: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.
Cons: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
Their real business is charge for the INSURANCE
Pros: The car was the one that I choose with Kayak, the price with you was GREAT
Cons: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability. I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
Budget was uff airport at Merida- was the only one
Cons: Hard to find
Poor facility condition and office hours.
Cons: Poor facility condition. Does not facilitate convenient drop off hours. No place to sit.
great car and quick services
Pros: I was given practically a new car and have no problem driving for several days. I do buy full insurance from them to be safe even my credit card claims covering some of them because the total price is cheap enough.
Budget has 3 car hire locations in Mérida. Take a look at our Budget hire location map to find the best car hires near you.