Cons: I felt pressured to upgrade to a car model that I did not need for my trip. When I arrived I was told that the car I had reserved many weeks in advance would not be ready for quite some time, but I could upgrade for minimal cost. In the end the minimal cost turned out to be much more.
Pros: Staff was helpful, courteous and efficient. Both at pick-up and drop-off, the associates went the extra mile to ensure everything was what we wanted.
Easy check in, friendly staff
Pros: The check in was easy, no waiting. Was able to upgrade with GPS, which was the best decision.
Cons: Signs to get to the check in and check out were not posted well. We spent too much time trying to find the correct place. The car had too electronics that took control of the car at times, causing unnecessary stress.
Pros: The attendant at the Edinburgh airport was friendly and helpful
Cons: Getting use to driving on the left side of the road
Difficulties with reservation
Pros: Making a reservation was easy, prices quoted looked great.
Cons: I couldn't change the name on my reservation, and had to cancel the original and make a new reservation in order to accomplish this. My confirmation email was never sent to me, and the actual price at the counter appeared to be more than my reservation price. I also tried to reserve a midsize SUV, but ended up getting a Volkswagen golf (which is supposedly a size larger than what I reserved.
Long wait times to retrieve car
Pros: Clean car and nice customer service once we were finally helped.
Cons: They need better signage informing customers that Avis and budget are one and the same. Stood in line for Budget for an hour waiting on the one and only attendant to check us in to our vehicle. Also still not sure if they will charge me for gas since they gave the car to me almost empty and stated on the agreement it was full. Nobody goes to the car with you to confirm, I did take a picture but I still feel like it’s my word against there’s. I’ll update this if I was overcharged from the original estimate due to them charging for gas they didn’t give in the first place.
Pros: Quick check in and drop off. Fuel efficient.
Cons: Remind people from the US that due to narrow streets the mirrors need to be pushed in when parking.
Gave damaged car & overcharged
Pros: Very little because they are very frustrating to deal with.
Cons: Damaged car needed to be exchanged, cutting into vacation time. They then tacked on damage charges that wee already documented on pickup. Budget has since refused to send an itemized bill explaining their crazy charges. Very frustrating!
Pros: Great staff.
Cons: Finding gas stations near the drop off point.
Pros: Price, service, car
Cons: Had to wait when I arrived about 15 mins
Cons: Worse than average rental car gouging. Reservation was for car from 9:30am to 9:30am -- exactly 9 days. Total base price was approx $216. However, adding a second driver, whose only effect on Budget was to reduce chance of accident from driver fatigue, raised total price to about $368. We arrived at pick-up a few minutes early, and were logged in at 9:12am. However, we were given a defective car and the process of discovering this and getting a replacement car meant that we really didn't have our car until after 9:45. Our return receipt shows that the car was returned at 9:49 (19 minutes late), although at least ten minutes of this time was waiting for agent after we arrived.
Bottom line -- we actually had use of our rental car for a few minutes less than 9 days, but we were charged for TEN full days days -- that is, approximately $40 more than in our original agreement -- because they calculated that we had it for 9 days and 0.6 hours.
Previous experience with Avis, last year. Declined all extra insurance coverage with clear oral agreement at rental counter, but didn't read contract carefully and missed that I was being charged for it anyway. This almost doubled price of the rental, and Avis was adamant in refusal to correct the mistake -- or deliberate deceitful and exploitative behavior? -- of their counter agent .
Budget/Avis - a good company to avoid!
Overcrowded but relatively efficient
Pros: The person taking the car back noticed an incorrect extra charge and removed it. The drop-off process was quick and efficient once I got to the front of the line, and they called me a cab back to my hotel.
Cons: The reception area was small and line was spilling out into the street. But it moved relatively quickly. Also, there weren't enough places on the street to leave cars, so several people were double parked.
On average a car hire from Budget in Edinburgh costs AED 160 per day.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Budget in Edinburgh.
Budget has 2 car hire locations in Edinburgh. Take a look at our Budget hire location map to find the best car hires near you.