Pros: Nice, comfortable car, very friendly staff, easy to drop-off
Cons: Off-site from airport so have to take a shuttle to get the car. This was not provided in instructions.
14 Nov 2016
Pros: Lost cost and good vehicle
Cons: Off site drop off and pick up
19 Nov 2016
Not worth it
Pros: Car was brand new
Cons: Unlike all the other rental companies, you have to take a bus Easirent. Returning the car is also a pain because there are no signs leading you to their location. Ironically, the car's GPS doesn't have Easirents location; we had to use our phone's map app. Obviously, you have to take a bus back to the airport to catch your plane or taxi, so it's just a hassle. The price ended up not being as cheap as advertised and if I would have know, I'd have gone with Hertz.
11 Mar 2017
Poor customer service
Pros: The car was fine for a day in Scotland.
Cons: Car needed oil change, customer service at airport was good. We were not told about an extra charge for dropping the car off at the downtown location when we were told it would be fine to do so. Gentleman at desk (Liem) was not understanding and did not attempt to make it right for the customer. Very disappointed in this experience.
17 Apr 2017
Cons: The car that i reserved was not available. After waiting 1.5 hrs in line or for my car the manager said I could have another car. Then an hour into the trip an alert came on the dash for 'AdBlue'. Upon research the car would fail to start after the level of AdBlue was low enough. Sure enough I had to go way out of my way for this unexpected problem for which they said they would reimburse me (to which I have not yet been reimbursed). Then I was quoted at a £80 less than what I was charged. This again was a problem on their side because I had waived the liability and put a deposit on the car so I should not have been charged that £80. When I talked to the person about getting that taken care of, she said she didn't know how to go about that and would email me the next day. Of course, the day has come and gone and no email. So very disappointed with my rental experience.
25 May 2017
Bait and switch
Pros: The car was great. Clean, worked well and no trouble. Staff had a sense of urgency and moved fast to help.
Cons: You are forced to buy insurance if you don't have a $25,000+ limit on your credit card!!! This and other hidden charges immediately double or triple the price and make you feel scammed. If you purchase the insurance online, it doesn't cover you!!! This bait-and-switch tactic of offering a low price online and then forcing you to pay extra when you are captive to the easirent counter with luggage in hand and family waiting in the rain is completely unscrupulous.
The Vauxhall Corsa was brand new, so I had to drive to a filling station straight away and fill the tank (inconvenient).
21 Jul 2017
Pros: Nothing much
Cons: Over charged in an extreme way, massive wait times to check in, car had a check engine light on when received, wasn't properly cleaned before rental so my rental was delayed as they had to clean it.
24 Jul 2017
Pros: Hard working team, clean car.
Cons: Will make you pay minimum 50 Pounds extra for insurance, wait in line for a long time to be served. Feels very sketchy.
26 Jul 2017
cheapest, but be advised
Cons: The car rental facility is not at the airport, you have to take a shuttle to the airport. From the time I arrived to pick up the car, I had to wait an hour before I received the car and could drive away. They also added a mandatory insurance plan which cost 10 or 20 pounds. When I said I did not want insurance, they said you are not allowed to decline, so factor that into the price (which still leaves it less than many others.) It is the least expensive, but this is why you are paying less.
7 Nov 2016
Pros: The car was a good value compared to the other airport rental companies and everything went well with the rental.
Cons: It was a little confusing where to find the shuttle bus at the airport upon arrival
Pros: Glad we went with a Intnlly known company where they treated you respectfully and didnt nickel and dime you. Reps on both sided were very pleasant and only added to our experience. Line for pick up in Edinburgh was 30 mins long and build in extra time for drop off in London bc of traffic.
Cons: see above
17 Jul 2017
Pros: We got a quite new and clean car
Cons: very, very long waiting time in queue (90min+), staff is friendly but tries to sell fuel options, insurances... needless things which prolong the waiting time and you have chosen already online.
28 Feb 2017
Pros: See above
Cons: See above
29 Jun 2017
Pros: Nice car, friendly service.
Cons: Wait was too long. I have not received the scratch and marks paper upon picking up my car. The return office tried to add a scratch that was already there before pick up. That was unprofessional. Buit in Car GPS wasn't activated, I had to purchase my own.
3 Jul 2017
Pros: -We waited in line at the Edinburgh hertz for 2 hours. Are reservation was at 10. We arrived at 10am waited in line for 2 hours. It was a terrible experience:( would not rent from hertz again, because of this experience
-Car was in great shape!
-The woman at the desk in Edinburgh was super helpful!!
-drop off in Glasgow was excellent
Cons: The pick up situation as described above
21 Jul 2017
Pros: Picked up at Edinburgh downtown. Car was already booked. When given the insurance rate it was more that the car rental with a big deductible. Was told by the agent that if I was to have booked with UK Hertz, then there would be no deductible. So, he cancelled the car and redid it under UK and no deductible, which saved me lots of money. And, I needed it, as some scratched the car and I did not have to pay anything. Agent was good,
Cons: We did have to wait quite some time to get the car, as only one agent for first 20-25 minutes or so. Was disappointed when there were no other cars available at any location, as we found out the car was not quite big enough. But, we made do. When dropped off in Manchester, there was no one there to check out with. Waited about 5 minutes then had to go into the obtaining are area and man came out to find the person. Girl that did check me out was very hard to understand.
30 Jul 2017
Get ready to wait.
Cons: Had to wait almost an hour in line for the pick of the rental in Edinburgh. Agents put on a tough sell with regards to prepaid gas and othe addtiIons. They were reeling people there were no gas stations near the Glasgow airport. Untrue!!!To the point where it made us feel uncomfortable.
5 Aug 2017
Smooth, positive experience
Pros: Helpful staff at both the pickup and dropoff locations.
5 Nov 2016
Pros: Staff was really friendly and helpful. Although i was about an hour late for returning the car it was no problem at all.
23 Apr 2017
Pros: The man at the counter, Danny, was especially friendly.
Cons: Someone needs to walk you out to the car to explain things like the keyless ignition and where the fuel tank door release is located.
Pros: Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage.
It took over 2 hours to get a 5Series BMW. Very poor service.
The car was ok, dropoff without probems.
8 Jul 2016
Pros: The "pick you up""service
24 Aug 2016
Pros: No problems on return
Cons: A bit too much fear factor to try and get to buy additional insurance & breakdown.
5 Aug 2017
Dream trip, nightmare service
Pros: Second try car did the job.
Cons: Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.
30 Dec 2016
Pros: Great team and service. If you're like me and have concerns about hidden greaseball fees with rental cars, stop worrying. We even got upgraded
29 May 2016
Pros: Car was good; staff were professional, friendly and helpful.
Cons: The process takes a good 30 minutes on both ends; way too long.
4 Jan 2016
Pros: Staff engaging and helpful.
Cons: Cigarette lighter did not work so could not use my own satnav and had to buy a map.
As a rule, cars seem to be advertised as a focus / mondeo or similar and despite hiring lots of cars, I almost never receive the car that is advertised - I know the brief on this, but whole process seems a bit of a ruse.
The Excess amount to be charged for a potential incident is excessive.
Not very easy to see bumps / scuffs / chips etc on the car in the dark on pick-up or to be fair on drop-off.
27 Oct 2016
Almost Blackmailing you into sgnng additional insu
Cons: 1000 pound fine on each big scratch, unless you buy a daily costly waiver for this, is almost Blackmailing.
28 Sep 2016
Clean but expensive
Pros: Nice car only few month old
Cons: It cannot be avoided but automatic transmission cars are rated too expensive
3 Jun 2017
People were nice, not pushy
Pros: All the enterprise employees I dealt with were very helpful and nice. They of course want to sell you extras but they backed right off when you declined. They must be quite well trained. Helpfulness and patience is what I experienced. Thank you.
Cons: The wait in line to get the car. Avis/budget were combined, preferred members jump the line, the rest of us "less preferred". Customers waited.. Close to an hour. Drop off was easy.
17 Sep 2016
Pros: Rental agent friendly and when we got to the desk efficient. Offered a free upgrade. Drop off very quick.
Cons: One lady at desk resulting us in being there for 55 minutes. Interior of car biscuits on the rear floor and a pair of expensive sunglasses on the front passenger seat. Exterior OK
6 Apr 2017
Very fast pick and drop. Cleanliness superb
Pros: The car was fantastic
Cons: Why not a bit cheaper?
12 Jul 2017
Pros: Price, service, car
Cons: Had to wait when I arrived about 15 mins
2 Apr 2016
Staff actually cared about recommending the right
Pros: Friendly staff. Easy pick up on site at airport
10 Sep 2016
No customer service
Pros: 6 hour wait for roadside assistance
5 Jan 2017
Couldn't ask for more...
Pros: Everything I wanted at a reasonable price....
19 Apr 2017
Mediocre Premium Class and Lots of Up-Selling at Pickup
Pros: The car was fine mechanically. Very clean when we picked it up. Drop off was quick and easy.
Cons: This was the least luxurious Premium class we've ever rented. No heated seats and the car had navigation but they had taken out the memory card so it didn't work. They didn't have our quoted rate at check-in and had to put in a discount to match the rate. Check-in took 40 minutes so they could try to up-sell us to Luxury class and CDW, etc.
14 Jun 2017
Cons: Worse than average rental car gouging. Reservation was for car from 9:30am to 9:30am -- exactly 9 days. Total base price was approx $216. However, adding a second driver, whose only effect on Budget was to reduce chance of accident from driver fatigue, raised total price to about $368. We arrived at pick-up a few minutes early, and were logged in at 9:12am. However, we were given a defective car and the process of discovering this and getting a replacement car meant that we really didn't have our car until after 9:45. Our return receipt shows that the car was returned at 9:49 (19 minutes late), although at least ten minutes of this time was waiting for agent after we arrived.
Bottom line -- we actually had use of our rental car for a few minutes less than 9 days, but we were charged for TEN full days days -- that is, approximately $40 more than in our original agreement -- because they calculated that we had it for 9 days and 0.6 hours.
Previous experience with Avis, last year. Declined all extra insurance coverage with clear oral agreement at rental counter, but didn't read contract carefully and missed that I was being charged for it anyway. This almost doubled price of the rental, and Avis was adamant in refusal to correct the mistake -- or deliberate deceitful and exploitative behavior? -- of their counter agent .
Budget/Avis - a good company to avoid!
6 Jun 2016
Pros: Near to my hotel, quite centralize. The car was clean and in good condition.
Cons: The drop-off point have very limited parking place and should have informed customer on any public holiday as we were not told about it. We have encountered some issues and could not find anyone to consult with despite paying so much money.
Cons: We made a same-day reservation and when we showed up, the agent wouldn't honor the reservation. He said they had no cars, third-party broker reservations take at least 24 hours to come through, and dismissed my 'but I have a reservation' with, "but you haven't paid anything for it yet, have you?" He was completely unapologetic and uncaring. We paid for a taxi from the train station to the airport for this reservation and ended up having to pay several times more to get one of the few available cars at a competitor at the airport. Complete failure and I'm astonished Kayak and Dollar associates with this franchise.
11 Aug 2016
Cons: Company called partway through my rental to tell me to return the car because it had been sold! They offered an exchange but no compensation for the hassle of returning the car.
Also tried to claim damage with small scratches on one tire rim - I was able to prove that they were there when I rented the car. You need to run your finger around the rim when picking up the car to check for tiny scratches.
Pros: The car was great. Excellent gas mileage, handled well, and was absolutely impeccable when we picked it up. Service was kind and friendly.
Cons: The return process has been a little frustrating. First, I was not told that I would need to keep the copy of the paperwork stating our agreement to give to the Avis rep on Orkney. Had I known that, I would have put it with the other confirmations and information that I was toting around instead of panicking. Second, I found the paperwork, gave the keys to the Avis rep, he said he would get it South from there, and I had nothing further to do. Unfortunately, I got an email from Avis telling me I was in breach of contract because the car hadn't been returned. This issue has not been resolved and is currently my only frustration with the rental.