Pros: The employee at the airport was able to switch my reservation around so I could get a car from the airport
Cons: It was not clear from my reservation that the pickup location was not the airport and what time I would need to be there by to get the car.
Drop-off was closed?
Cons: The Budget store that I was suppose to drop the car off at was closed.
Great customer service at pick-up!
Pros: The counter representative in Asheville was outstanding and we were very happy with our car!
Car was located at off-site rental location, not a
Cons: The car I reserved was located 22 miles away off airport location. Internet booking did not indicate this at all. Agent at airport had me pay higher rate for a one day rental then gave incorrect information regarding swapping out the cars the next day. Paid twice as much for a smaller car and endured the hassle of dealing with the whole mix-up while on vacation. Budget just lost another customer.
Pros: They did not have a car.
Cons: They did not have a car.
Pros: Easy and quick
Cons: WOuldn't have wanted to stay long-- smells like tires!!
"Reservation" does not mean that Budget will actua
Cons: I went to pick up my mid-sized SUV to find out that Budget did not have it and wouldn't have it. They indicated that they were not responsible for this error as someone else who was supposed to return the vehicle extended and they have no control over that. They offered a "full sized" car or 4-door pick up instead - for a higher cost (of course because they were more expensive options). Seems like if they don't have the car they promised, they should make it right without additional expense. I did agree to the sedan they offered (what choice did I have?) and then compared their list of scratches to what was really on the car. Many more on the car than what they reported, including ding in windshield and tape residue all over the inside of the windshield, which I had to scrape off with a razor so that I could see clearly on my trip. The car was dirty - food in the seat and smeared on the back of the front seat. I will pass on Budget as an option in the future.
Took my reservation. Didn't have a car for me.
Pros: Said the cars that were there were reserved for other people. I said on well I have a reservation also, how come you aren't honoring mine but you're honoring theirs? No response. Got upset with me like it was my fault. Finally reached the conclusion that I could take a 12 passenger van as its the only car there that wasn't reserved. Again I don't know why my reservation wasn't as important. Anyway, I booked an economy car, so when I asked for a discount on a 12 passenger van as it is way to big for my use and will cost way more in gas mileage, she balked at me and acted as if I were crazy for even suggesting such a thing. Terrible customer service and overall lack of understanding of how to run a business.
Great service no hassle and good price
Pros: Price, service and availability. They usually upgrade me too. The car was excellent.
Cons: When I was returning the car, looks like your system is too complicated or not user friendly because clerk was doing too much with computer, this took a while.
Pros: Nothing. Terrible customer service
Cons: The lady who gave the car to me didn't have my car, didn't offer to refund the difference of the smaller car. Worst car experience ever.
Standard (Hyundai Santa Fe or similar) is the most frequently booked car hire type from Budget in Asheville.
Budget has 1 car hire location in Asheville. Take a look at our Budget hire location map to find the best car hires near you.
No (according to our data)