Book Budget car hires in Abu Dhabi

I booked a van then they said we never have have 8 seat van

Pros: They are in airport

Cons: I booked 8 seats according to website one month before booking then during pickup they said we never have 8 seats van ..finaly I don't have options only picked up 7 seat SUV Ford.

Pros: Nothing - Not the car class I did pay for - and deliver a very dirty car asking me to complaint on a web site as budget's employees and franchise do not understand the concept of service and product delivery.

Cons: Kayak support and service failed to provide what I was ordering for. From the picture and product descriptions up to the service support.

Pros: I was charged for things I didn't ask for

Pros: pick up process

Cons: did not receive my bill uptill now and don't know how much i will be charged

Cons: Changed the dropoff point and asked us to drop it three hours before what the paid one was because they closed early that day!? And they didn't know that before and we still had to pay full??? Plus they charged us with extra cleaning only because there was a little sand from the beach from the kids - taking the matt out and done, but no, we had to pay and extra 50 $! And the overall costs are a joke, they make a good price on paper but in the end you pay more than anywhere else - don't book there!!

Terrible experience

Pros: Nothing

Cons: I was informed at the counter on pick up that I need to put down a $500 hold on my CC to cover possible "traffic fines". Cancelled immediately. Be aware when renting cars in the UAE with Budget.

Pros: Nothing

Cons: Give very small car and value high 540 Dhs , in other companies same car 400 Dhs, and don't care for customers..

WORST SERVICE EVER :(

Pros: Convenience for picking up and dropping off vehicle at airport.

Cons: The whole experience was terrible!!! :( First, when I arrived, he told me he does not have a seven seater available became they were fully booked and will have to give me a smaller car. I refused and I showed him my reservation which was made months in advance, he then said he will see what he can down. Twenty minutes later, the other guy came back from the lot and said he will upgrade me to a Mercedes-Benz Vito (which I booked in the first place). Then, he tried to up-sell me insurance when I clearly told him that I am not interested and that I have already purchased it. He then said that my insurance does not cover everything (without even looking at what coverage I had) and try to further sell me insurance. The associate than became arrogant and rude when I refused to buy insurance (so he could make commission off me by forcing it down my throat). When we went to the car lot, they gave a very high mileage Vito and a ton of scratches and dents. I had to take several photos and a video of the damage to make sure he does not charge me when I return to vehicle. He very furious about this and told me not to worry, that he had made all the notes of the damage (but who can trust this man). I asked him how to open the trunk; he said he does not know, he did not even try to help me. He gave also me a ticket and said when I returned the vehicle I will need the ticket to get back into the lot. However, once we exited the lot, the machine takes the ticket and opens the boom gate, it does not return it. After driving for approximately 30 minutes, the service light came on. In addition, throughout the trip, the engine sounded like an airplane taking off, I don’t know when last Budget Car Rentals serviced this vehicle. I don’t know where Budget employees these sort of people and how they train them. Next time, I will go with EUROPCAR or AVIS or any other car rental company that appreciates my money and treats me like a customer. I will also inform everyone I know about my unpleasant experience and inform them to use another company!

Cons: It's not mentioned here that they take a deposit of 500$ + the rental fee , I was not expecting that .