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Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
The roof bar was fantastic
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
The hotel was under renovation, lots of noise and disturbence during the day.
The hotel's design is exciting; it is a historical piece of art. The location is perfect. We liked everything
In the heart of the city, and walking distance to many shoppings. Capable staff who can really be help in English. Not really.
Rooms and location is great, underground parking just in front of the hotel and metro is just down the road. Good views from quiet rooms and one full non-smoking floor. Breakfast in the basement disapointing. The room is great for other uses, but starting the day in a dark vault after being woken by the sun is a turnoff. Better to grab breakfast close by or across the street.
Excellent location, and facilites. Very close to metro station (<5mins walk). Breakfast somewhat expensive. Very small gourmet restaurant which was excellent, but imited menu. Room rather small, with only one armchair.
Excellent service, beautiful decoration interior and exterior, great location
Excellent stay - very helpful staff. It is a shame that their bar, dining room and breakfast charges are so high when compared to comparable non-hotel establishments (e.g. glass of wine is 11 Euros at the hotel vs 2 Euro's) that we really didn't use the bar facilities. We would have (and can afford to) but at the end of the day, we felt it to be a rip-off and did not do so. A real shame - we would have been happy to pay a premium but one that was so totally out of keeping with the rest of the city.
The Staff was excellent- polite, attentive and knowledgable. The Hotel is well located and very well maintained. We were very pleased with our choice and everything about the Hotel. Although the rooms are very prety to look at, they are not as functional as they should be, particularly at that price... there are no shelves or drawers to unpack and place clothing ( except the very narrow hangging closet next to each side of the bed). Also, there is no shelf or rack in the shower to place any toiletries- a large soap dish at the least would be suffice. It is a classic example where Form does NOT follow Function...but, it looks good!!
building and inerior and location
Great breakfast , for the 25 euro you get a really great food. Very good location, beautiful interior design. The rooftop with pool and bar was closed for the night.
Location, hotel staff
Friendly, helpfu staffl and in a good location. Loved the roof top bar where the food we had was excellent We didn't dislike anything
This hotel is far from to be 5 star. The bed in the double room is very narrow and is about 1.40 m ! Thus, two adults sleeping on it risk to fall down at night. The other furniture of the room, which needs to be repaired would be more suitable for a 3 star hotel room. The personnel at the desk with poor english could explain to us how to connect to the hotel WiFi and offered us free bussiness room: two old time snail speed desktops with a queque beside the door. There is also a problem to take a cup of coffee till noon - the only suggestion is to take breakfast twice.
the roof bar small rooms - misleading 5 star status
The bed was like a rock, and pillows very poor for sleeping
The location is very good, the staff are excellent,roof terrace is excellent, staff plesant and friendly, the food there is very good but limited, same menu every day. We ate lunch there each each day of our stay, and fish of the day for 5 days was always the same. The bed in our room was far too hard. By the end of our stay we both had aching backs.
Staff helpfulness and attitude room on busy road did not have enough noise insulation-consequently noisy
Very helpfull staff,
Location Room decor
The terrace. Room service food.
Good location, good room, great bathroom, helpful staff, excellent breakfast and top quality food especially restaurant Moo Bar got a bit too full with nightclub at night
style,location and good facilities time to time noise becuse of wooden floor.
The Spa , the bar staff . The food is excellent. The Moon Restaurant
Good sized rooms, clean, comfortable and very quite considering city location. No hot drink making facilities available in rooms
Location. Friendly staff Modern room Sqeaky bed! The lighting system was a little erratic, sometimes did not work, but promptly attended to by staff.
- nice, competent and helpfull staff - nice design/good comfort of the rooms - nice general areas in the hotel (lounge/restaurant/pool&terrace) nothing
location atmosphere in fashion
Service and location
Great boutique hotel with excellent facilities and friendly staff at prime location.
Excellent breakfast. Nice decor. Excellent personnel most of all the PR hotel manager. Nice closets and ample space. Toilet and shower in different rooms and no sink on the toilet side. Too dark halls.
Central location in a very important street with an easy access to everything especially the tube station. Free internet. Nice chocolate every night. Although we were given an internal view of the back side of the hotel, Our first night was horrible. The hotel's corridoor was very noisy. You can hear everything going on outside. The toilet is separated from the shower room however, the toilet's door cant be closed completely. Very old TV with only few channels. No coffee/tea in the room. Looks more like 4 star hotel.
that the staff is polite amd very helpful You can hear the noce from the metro
I could come and go as i pleased, door porter all night. Staff friendly and helpful. Room cleaned each day. Hotel was not too noisey. Sound proof rooms
El personal es muy atento y seesfuerzan mucho.
Location is excellent, very easy The room is not so good and not very clean
wi-fi free bar close in the night.....and no beer in the morning
The staff were very helpful the bed could be a bit more comfortable
close to my appointment the staff was kind enough to give a another room because misfunctioning in room 409
The hotel is well located with good transport links. It was clean and the rooms are of good size for a city hotel. The rooms are well soundproofed and there was no noise from the street when the windows were closed. Air con worked fine. I would rate it a 3 star not a 4. Not really. Got a good rate and was happy with the hotel for the money I paid.
The location is very good, nearby metro and railroad; but I think it is not what I expect of a 4 stars hotel. Bathroom pieces were broken, bed was very very noisy, tv was cheap. And the service could improve a lot, keeping in mind Barcelona is such a turistic city. The staff's attention, bathroom quality, room's comfort.
Front desk very helpful None
Hotel's location is excellent. Two minutes walk from passeig de gracia. Internet is free of charge and very good. Breakfast was ok. Poor fitness center. Also room and bed are too small.
The hotel was clean and warm. Nice big window in the room which you could open wide to a nice (city) view. Dark curtains which kept the room dark in the mornings if you wanted a lie in.Very nice clean and toasty warm bathroom. Lovely 5 minute walk to the metro stop which connected to the rest of the city.Hotel seems to be in a nice safe area. Overall it was a nice hotel and would stay there again. The bed was hard and quite uncomfortable, the reception staff should have been much friendlier. Checking in was pretty straightforward but they certainly did not make us feel welcome or excited to be staying at their hotel. I felt is was an effort for them to give directions / answer questions etc.... I would recommend a course in customer relations and general friendliness! Also the bar was ridiculously expensive!!! Apart from that I would recommend this hotel, as overall it was enjoyable.
Great value, big well-equipped clean room with excellent facilities A+
Location in upscale Gracia was fantastic, close to padrerra and one could walk to catalunya, awesome places to eat and drink around the hotel the AC stucked, i sweated it out all three nights, called someone to check it out and the guy did not speak a word of english, the so called advertised mini gym has a cycle
The rooms were nice and clean. The shower was not forcefull nor did it have proper hot water.
The excellent location
The location is excellent. Approximately 10 minutes walk from La Ramblas and many restaurants.
The room was very comfort and peaceful and the bathroom excellent, as the bed, too The price of a bottle of water was very high.
Location, most of the staff, breakfast buffet. Some staff were cold, but most were good. Access to wellness center needs to be expanded. And staff needs more language training.
Great value of money Breakfast does not inluded ( 12 € if you want)
Location, Cleanliness, Staff, Great breakfast No
clean modern room. jacuzzi on top floor bar very small. breakfast was expensive
good location helpfull staff location not enough selection of food at breakfast
Excellent hotel. The double room was very clean and spacious, with a king size bed, had seperate wardrobe space with a secure safe. Clean bathroom, with bath and shower. The location was ideal with various transport links with the metro one block away and FGC. It wasnt far to walk to other stations and the bus stops were nearby too. Possible to walk to La Rambla (approx 15 min walk). Hotel also advised us of the nearest train (Renefe) stop where its possible to get a train to the airport. Staff were very helpful, professional, polite, and spoke good english. Internet (wired) was available in the room, but it didnt work on the first night, however the hotel fixed it when we informed them. Wifi is available but only in the lobby.
Clean, comfortable, large room, location A little high priced
Gave a baby bed. No problems
The Hotel is centrally located and accessible to touristic Bus in walkable distance. The staffs are so helpful for the person like me visting for the first time. Fabio and Tiberon are very helpful. They are charging 15euros for the television.
quality for money and location. all very good!
location, cleanliness, staff
Very impressed with the standards and service of the hotel,the room was clean, and the food was very good , a big thank you to all the staff who made the difference to wet but enjoyable short break. its not a big issue but we had the only room in the hotel that had a small round window that diddent open and was none smoking even though we had asked for smoking on booking through internet
Lovely room at the back of the hotel, very quiet considering the location on Balmes. No outside terrace at ground level.
the location, the pool, 2 computers instead of 1 for the use of internet would make a big difference.Receptionists at front could be more friendly and welcoming. even if its just a smile
Good location, WiFi-connection in your room and there's a pc in the lobby with internet connection. Breakfast is expensive at €13 pppd. Noisy rooms.
Easy to book. Close to the city. Very nice breakfast. Ok. No
Room was clean and comfortable. There's a PC in the lobby that's free to use. Walking distance to Metro station. Don't stay here if you plan on sleeping in. At 8:30 every morning, the doors on our floor began slamming shut. The walls are thin, and you can hear everything. The staff isn't very knowledgeable about many things in their city. They even had trouble looking things up on the internet. And they never got the Wi-Fi to work.
Staff very friendly and helpful. Quality of breakfast was excellent Beds are very hard and uncomfortable.
Excellent Location. Good staff. Clean and modern. PC for access to internet. Well run operation.
Nice hotel in quiet location, simple & clean with all the facilities I needed.
The location The comfort of the beds - far to hard for my taste.
Contepory accomodation, quite good location, the staff where freindly and very good overall value for money. The jaccuzzi seemed uninviting a little grubby.
excellent hotel,perfect location
The stay was excellent, the hotel was as good as expected. There was a description of a heated pool - but the only one was an open-air jacuzzi on the roof terrace, the restaurant for breakfast was in a hotel of the same name over the road, as was the restaurant for evening meal. There was no information in the information book about the restaurant, but plenty about room service, all TV service is chargeable, bar CNN, and no tea / coffee making facilities in the room (perhaps not expected in 4* hotel.)
Location of the hotel. Staff was not very helpful.
The location in front of Gaudi's "Casa Mila" was what decided us, and the effort of the staff to give us a room with the best view of it and a terrace was greatly appreciated The smell in the room wasn't fantastic.
Their location in the Eixample District, the helpfulness and friendliness of the staff, the beautiful view of "La Pedrera" from the windows in my room, the excellent tapas restaurant (Cerveceria Catalana) about a block from the hotel. Everything was fine.
the location is amzing, in the middle of passage de gracia where everything is "socially shopping", walking distance to plz cataluniya and la rambla. staff are freindly and rooms are very clean. i booked a classic room and i got one with a great view, however i was not comfortable till i up graded it to desgine room which is bigger, classic room is good for one person but for double you need a bigger room.
it`s exactly one of the best hotels in Barcelona.
There was a problem with the shower.During showing the water comes into coridor.
I like all. And tasty various breakfasts, and interiors of numbers. For this year I stopped in hotel twice. The hotel collective works quickly, air, is invisible, and it speaks about its professionalism. Thanks.