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The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
The hotel was under renovation, lots of noise and disturbence during the day.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The roof bar was fantastic
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
Location and quality of accommodation facilities
the location was great the toilet and the washbasins were very small
Perfect location to be close to the center and away of the noise. Great recepicist (from Argantine) to get his recoomendation for your paln in Barcelona. 50m from the metro station. No lobby. No Shampoo!!!. It was hard to find its building when the taxi deliver us from airport.
room decoration, large shower and bed. Decoration for the all hotel. sound isolation is far from being perfect.
Location, design Rooms very nice but functionality sacrificed for design originality
excellent location, very clean room, nice decoration and wonderful jacuzzi on the roof terrace... the staff was very friendly. the entrance...
The location is very good, the staff are excellent,roof terrace is excellent, staff plesant and friendly, the food there is very good but limited, same menu every day. We ate lunch there each each day of our stay, and fish of the day for 5 days was always the same. The bed in our room was far too hard. By the end of our stay we both had aching backs.
Very helpfull staff,
This hotel is far from to be 5 star. The bed in the double room is very narrow and is about 1.40 m ! Thus, two adults sleeping on it risk to fall down at night. The other furniture of the room, which needs to be repaired would be more suitable for a 3 star hotel room. The personnel at the desk with poor english could explain to us how to connect to the hotel WiFi and offered us free bussiness room: two old time snail speed desktops with a queque beside the door. There is also a problem to take a cup of coffee till noon - the only suggestion is to take breakfast twice.
Location Room decor
The bed was like a rock, and pillows very poor for sleeping
the roof bar small rooms - misleading 5 star status
The terrace. Room service food.
Staff helpfulness and attitude room on busy road did not have enough noise insulation-consequently noisy
Friendly, helpfu staffl and in a good location. Loved the roof top bar where the food we had was excellent We didn't dislike anything
Location, hotel staff
location and how pleasant the staff was
Location Very uncomfortable beds. Overpriced room service options.
We had the junior suite which was excellant. It was nice to have some luxury Staff were very helpfull and polite and offered clear and well represented views about where to visit in the city.
The facilities were beautiful and clean. The staff was friendly. The hotel was located in a central location. No face cloths, but i guess that is a European thing.
The hotel is in the centre of Barcelona,close to shops,historical sites and excellent transport systems.
The hotel was perfect. Rooms were of a high standard and felt fresh.The locationcould not have been better. 2 mins from the Ramblas but far enough away not to be bothered by the crowds. Many locations are easily walkable and there is a great Metro station right outside. On arrival despite pointing out to the person on reception that we had booked a junior suite we were still palmed of with a standard room and had to return to reception with all our luggage etc and wait until we were given our correct room. On leaving we were chased down the street by the doorman claiming that we had not handed in our key despite handing it to one of the people on reception and saying goodbye. Very embarrasing to be dragged back to the hotel in public and then told "it's ok it's sorted" Put a bit of a damper on the end of the holiday.
Location was very good. Near to shops and other places such as the Ramblas. Staff were efficient and the general ambience of the hotel was good. Rooms were clean if a little "spartan" ! Our room was on the 9th floor and overlooked the roof top of an adjacent building. Unfortunately all the air conditioning units were positioned facing our only window so if you wanted the window open there was a horrible smell of food ....
Nice classical building. Comfortable rooms. Lousy free internet connection. No gym nor swimming pool.
Central Location for Shopping
location excellent.helpful staff.very well looked after
nothing the "romantic" room had two separate beds instead of a king-size one, one bathrobe per two, we had to ask for shampoo; they left one sweet per two; walls are so thin, we were hearing about all indigestion problems of our nextdoors. St.V.'s was absolutely ruined.
Breakfast was excellent
This hotel is very functional for touring Barcelona. The location could not have been better. Extremely good for shopping and very close to good places to eat. Also very close to public transport. The room was a good size. We did not have a double bed but the beds were comfortable, the bedding very clean. The bathroom with the double basins was spacious and clean. We ate breakfast once. The variety was good and fresh. We had a room at the back facing a very large courtyard so it was very quiet. We had been told that hotels in Barcelona facing the streets can be noisy at night. The lobby furniture could be revamped but apart from this , would recommend this hotel
A great location within steps to the main walking section of the city air conditioning was poor. We went with another couple and they had the same issue...the air conditioning did not work properly
Very good location. It's just a few blocks away from the centre. The room is modern and they even have a balcony. The hotel staff aren't helpful at all. very very very bad attitude.
Nice hotel, good breakfast selection. They do not have a changing facility after check out (which is very useful if your flight is at a later time)
The extortionate jump in room price on last night of our stay!!! Quality of breakfast was poor. Staff spoke very poor/no English.
nice spacious rooms, view was ok, airco was fine, beds were good and the nespresso in the hallway very nice! And the location is perfect in the centre of the nicer part of Barcelona just 5 min walk from casa Batlo and the subway, only 10 min walk to plaza Catalunya.
good value, helpful staff Air condtitioning weak on 9th floor
Friendly Staff, room size and hotel location all excellent
Rooms are well equiped, beds comfortable,clean hotel in the middle of one of the best shopping areas in Barcelona, convenient to several metro lines. The desk staff was less friendly than in many other hotels but competent.
no swimming pool
Location, silence. Replace the bathroom door for more privacy.
We found the location of the hotel to be excellent. The accomodation was was comfortable and quiet. The upgrade we had was very good aswe were given a jacuzzi in our room. The bathroom was spacious with a walkin shower. We found some of the interior decor in our room (211) to be little poor. The wood surround on the jacuzzi was coming off. The bathroom ceiling had holes in it. The balcony railing felt insecure.
Location Bed, needed replacing. Housekeeping could have done with some better touches re bathroom items especially as hotel was 5 star rated.
I loved the look as soon as I walked in. Loved the laptop and high speed internet. Excellent placement of electrical outlets which is a surprisingly rare find.
The hotel was ok bathroom had mold on the ceiling! not nice for a 4 star hotel,
This hotel fell out of a glossy magazine; amazing room; ultra-modern decor; best shower of my life King sized bed was actually 2 x singles that wandered away from eachother in the night
Excellent location, just 5 minutes from the top of La Ramblas, fairly queit location but everything very accessible. The hotel had only just opened and the staff were very helpful. Free use of pc in room was a bonus. As with any hotel there are always teething troubles, we didn't have hot water for a couple of days but this was fixed and we were offered another room to shower in. Breakfast starts at 7.30 weekdays however when we arrived at 7.30 the restaurant was still in darkness and the staff weren't in. In fairness the receptionist gave us some pastries to take with us on our day trip. We booked a family room which was one good size room with bunk beds for the children, no privacy for the adults though.
Very central. Great location within walking distance to city centre. Quiet area for families. Staff helpful, room very nice and comfortable. Would highly recommend this hotel and would return as a couple also. Nothing!
Everything! it was great. it will be better when the remodeling is completed and there are two elevators. Breakfast was my favorite! Staff was excellent as well!
Very tasty breakfast offering a good choice. Nice "business-type" hotel providing easy and comfortable stay at a high level of service. Fully complies with the standard expected from 4-star European hotel. Fitness facilities and swimming pool were in the state of repair.
Really nice and agreable decoration Very nice and agreeable hotel with a relaxing decoration. The location is also convenient, 2 min walking from Paseo de gracia and the closest metro stop.
The hotel was clean and comfortable. The location was convenient. It was a good base for a city break. The free mini-bar was a nice touch. It felt like a business hotel and had little character or charm- definitely not romantic.The reception staff were polite, but could not help with tourist-related questions (i.e. is there a ticket for all the Guadi sights?) The breakfast, whilst sufficient, could have had more variety.
Location, Comfort, close to La Rambla and all the excitement. Very clean and with all the amenities a traveller may require. Also, very quiet I would have preferred a better view from my room, also, internet access in the room woud have been very handy
Fabulous hotel.Very clean and comfortable.Extra facilities like drinks and towels etc are excellent. whole party of 10 had a brilliant time. No complaints really only that breakfast seemed expensive.
Room, breakfast, rooftop, design Noise from visitors and cleaning staff in hallway.
super location!!!!!! good value for money. very pleased free mimi bar)
staff at reception very arrogant and unhelpful. Gave me wrong information on two occasions.
Location, comfort Pool and fitness centre was not available
The decor was modern and the hotel was always clean. The location was good if you don't mind walking a bit or using the metro. The staff were rude, unhelpful and often got things wrong, including trying to charge us for services we had not ordered or received. They left us waiting in the lobby for 45 minutes to check-in and then let other people who'd just walked through the door check-in straight away whilst we were still left waiting. The aircon is only switched on when 3 guests complain they're too hot, otherwise you only get heating in your room. The safe can only be used if you pay an expensive rental price on the key per night. The cleaners were inconsistant, often leaving us without drinking glasses or shower gel. Outside noise was not a problem, but noise from with inside the hotel was very loud and constant from both staff and other guests.
reasonably close to metro station and shopping areas. Hotel staffs quite helpful and free Wifi available. Breakfast open late during Sunday and food of restaurant just fair as Risotto is too hard.
Great location, double rooms on the top floor have a large balcony.. Free wireless internet was useless during the entire 4 day stay for all three individuals I knew were staying at the hotel. We attributed this to the fact that a large school group was staying at the hotel, but even when they were at dinner, the wireless still failed consistently. Without internet accessibility, I would not recommend this hotel to a business traveller. Also, double rooms were only available for 2 guests, even if 1 guest requests/pays the same price.
the food in its restaurant was excellent. The central air conditioner wasn't on, so the room was quite warm (outside was about 20C). We had to open the window during the night and the street was quite noisy.
Nice place Good service
Small, clean, comfortable rooms. Good location, ten minutes from major sites. Lots of shops and restaurants nearby.
Very reasonable price, friendly staff, excellent location. We loved the neighborhood of L'Eixample. The hotel was clean and comfortable. We canceled our reservation at H10 Universitat because your prices were more competitive and rooms were far better, even though your hotel is slightly farther from Placa Catalunya.
The hotel was grate, but it was renovated long time ago, so it looked antiquated for the 5 star hotel. However, the location, staff and room size were perfect.
Good location, modern, very clean, lovely air conditioned room, helpful friendly staff Told breakfast was served until 11am, but made feel unwelcome & rushed by one waiting staff when we arrived at 10.45am
breakfast, room, location, cleaniness
Excellent location. Refurbished hotel with all amenities. Very clean and comfortable. Would definitely stay there again. Hotel restaurant could have better dinner menu. Very limited. Did not have breakfast there.
Location, luxury room, service They increased the fare almost double due to a soccer game. Does not include breakfast
ideal location, just one block away from playa de catalunya. Nice modern hotel
the location is very good the standard room little bit small , the room servise took my personal towel and i ask for it but they didn't return it back !!
The location of the hotel is perfect to visit the city We were given a smoker´s room when our choice was non-smoker. It was disgusting because of the smell in the room and also to be sorrunded by ashtrays all over the place
The hotel is very well situated, right above the Plaza de Catalunia, away from the noise of the Rambla but still just a few minutes walk. The neighbourhood is very beautiful, good restaurants in the street as well as some amazing artwork in the street. The hotel room was very nice, even better than on the photos on the website. Beautifully decorated and the beds were comfortable. We had a great view from our windows and the view from the 11th floor, where the swimming pool is, was amazing. Though the hotel isn´t very cheap it was worth every penny! The air condition could have been a litle bit cooler.
the rooms were clean and we loved swimmingin the pool
Very nice location, nice hotel, good breakfast
the location of this hotel was excellent,the veiws from the roof top pool where breath taking.all staff where very helpfull. a great base to enjoy barcelona will book again when we return. the price for breakfast most guests we found eat out.
Location is superb. Walking distance to many of the tourist sights and shopping area. Easy access to metro and buses, and taxi stand is right at the corner. Spacious and Clean Room. Staffs are willing to help. Tapa bars nearby are also nice.