Pros: The staff at the pick up in Rhode Island was excellent. During COVID seeing/interacting with others can be stressful and the space was exceptionally clean, and I feel like they are handing the pandemic with ease. I will not hesitate to do this rental again a few times while I am not flying.
Cons: The car itself had previously had a smoker in it. Not much anyone can do about that, it clearly had been cleaned and aired out, but I could still smell it. Is renting a smoke free car an option?
Pros: Car was clean and drove well. Great gas mileage on vehicle. Staff was helpful and pick up and drop off were fast.
Cons: If the staff didn't try to keep up-selling us on bigger or more expensive cars and features. Probably a required part of their job, but we just wanted to pick up the car we reserved and go. Staff was very friendly though.
Pros: The clerk at the counter in the airport could not have been more helpful in comparison to the clerk at the priority booth in the parking garage who could not have been any less helpful and had no interest in our referral to the advertised vehicle we had reserved. The second employee went out of her way to verify the details of a minivan we needed to rent to move some items. She was terrific.
Pros: I was offered a brand new fully loaded Subaru Outback. Very very nice! And great low price!
Stood us up after we called to confirm our late ar
Pros: Nothing. Didn't get the car we reserved because the agent stood us up after we called ahead to confirm someone would still be there when our flight landed late. Were assured an agent stayed until 25 min after the final flight arrived. Not true. We landed well after midnight and the desk was closed. Thanks for leaving us stranded at 1am, Avis.
Cons: Everything. Terrible customer service to confirm you would still be there when we called to be sure and you closed the desk beforehand. Didn't get the car we reserved because the agent stood us up after we landed late. Were assured an agent stayed until 25 min after the final flight arrived. Not true. We landed well after midnight and the desk was closed. Thanks for leaving us stranded at 1am, Avis. We had to scramble instead to get to New Hampshire for a meeting and pretty much ended up all night. We won't be using Avis again.
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