Pros: We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.
Pros: Rental agent helped me to rent at another company, she was incredibly helpful and accommodating
Cons: Would not rent to me because I only had debit cards, no credit card
Pros: Drop off was fine.
Cons: Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.
Pros: The process was super easy
Cons: Picking up the vehicle took about 40 minutes which seems a bit too long.
Seemed understaffed at pickup, and under-equipped at return
Pros: Employees were friendly and courteous.
Cons: At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.
Very friendly staff
Pros: I was running late and they said they would wait a little longer for me, so kind and professional.
Pros: Staff was great
Cons: Rental car was filthy inside and out.
Pros: Friendly and honest service
Cons: Weekend hours are short
Pros: the employee was super nice and efficient.
Cons: cost could've been lower
Car helps us travel to National Parks
Pros: The car was comfortable and fit our needs.
Cons: It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.
Standard (Nissan Frontier or similar) is the most frequently booked car hire type from Avis in Reno.
Avis has 2 car hire locations in Reno. Take a look at our Avis hire location map to find the best car hires near you.