Cons: We booked an SUV online but were told they didn’t have any available. In fact they didn’t have any cars at all. We had to wait about 3 hours (there were several other who we’re waiting as well) for a car to be returned and cleaned. This put us off schedule and we missed our appointment.
Pros: The value was great, the car was nice and clean.
Cons: I did not like the drop off, it was confusing and frustrating.
Cons: Despite having a reservation, had to wait in line at counter for over 45 minutes, as three agents were handling all rentals for Avis, Budget, and Payless, and none of the three seemed to have cars ready. After finally making it out to the garage, had to wait another 30 minutes because the car assigned to me was not ready—over an hour after my scheduled (reserved?) pick up time. Received a hybrid vehicle and did not appreciate the engine cutting off at every stop and the lack of power on the road. On return, only one guy was on duty trying to check in all the cars being returned. This operation is a joke; avoid it at all costs!
Pros: Staff was very friendly.
Y’all kids want some candy ?
Pros: The price of the vehicle was great.
Cons: The vehicle itself was a commercial van. Not cool dudes. I got their lowest price by having the vehicle assigned to me at the counter. Turned out to be a commercial van. Luckily I had candy to hand out to the local children
Cons: Had to walk inside airport terminal to complete dropoff
Cons: I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.
Nice car, clean, good price.
Pros: Everything was smooth - beginning to end from pickup to dropoff. No complaints. Nice, new, clean car.
Cons: One annoying thing was the repeated attempts at upselling me from the vehicle class I reserved.
Pros: price and quality of the vehicle
Cons: 25 minutes to prepare the car when I had made the reservation weeks before.
Pros: Nice Car
Cons: Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car
Pros: Very efficient service fast pick. Great car
Avis car rental
Pros: Car was in good condition; employees were helpful
Cons: Price a bit high but was exactly what was quoted.
Avis has 2 car hire locations in Pensacola. Take a look at our Avis hire location map to find the best car hires near you.