Pros: The person who processed my rental upon my arrival in Nashville, was very rude, humiliating and treated me and family as if he was better than us. This was my first time renting a car from Avis, and my experience was obnoxious. I would never ever rent from your company again, because I normally rent from Enterprise where am treated with respect and dignity!!! Your company need to train your workers to treat people with respect and dignity, no matter your race, religion or ethnics!!!
Cons: Teach your workers to have respect to human, no matter what race you are.... we are all humans!!!
Pros: drop off was easy and they made an exception for me given local curfews that are in place. well done avis!
Pros: Availability and car price was fine.
Cons: SUV I rented stank of old cigarette smoke.
Pros: Service at location was outstanding. The best ever & I have rented lots of cars !! Can;t remember her name, but she was the BEST !!!!!
Cons: I didn't like that Avis was part of Budget. I hate Budget & Thrifty !!! Budget let me drive a car with a cracked windshield from Nashville to Chicago then charged a new windshield to my credit card & acted like ooppss sorry when I went off on them. Thrifty agents stole my wallet with $500.00 in it & I know nothing good will come to them from it. They did throw my wallet on the road where a nice person returned it to me. This was in Greensboro, NC. Budget sucks and Thrifty is shifty!!!!!!!!!!
Frustrating Avis experience, took my business elsewhere
Cons: The Avis pick up location did not have a car for me even though I had a reservation. I was told to go to the airport. I spent money and time on transportation to the airport. When I got there the Avis counter did little to remedy the problem and charged an additional fee (about $20) for airport taxes. I canceled the order and ended up renting from another company at the airport. Very frustrating experience.
Cons: My pick up time was noon - they were closed!! They closed at noon so I'm not sure why they gave me that pick up time. I had to scramble around to find a different rental car.
Pros: Quick and easy return!
Cons: There was garbage all over in back seat. Take time to clean out cars better.
Horrible car, dirty, old, poorly maintained
Pros: Easy pick up, easy drop off
Cons: Personally I am a Hertz fan and after this experience will continue to be. I chose Avis as it was the closest to my hotel. The car was old, banged up, and looked like no one has cleaned it in a while. Driving it was horrendous and kept leaning me to the left. Will not be coming back to Avis.
Pros: Very nice and helpful.
I could rate it higher if they had the vehicle I reserved but didn't.
Cons: I confirmed my rental. I went to pick it up and after a 30 min wait told by the counter they accidentally gave it to someone else. But had another (7 passenger XL SUV) like I rented. 30 more minutes they have me another one. Only for me to make the walk to see it's NOT the large SUV that had the capacity I requested and confirmed.
Overall useful service
Pros: The car was clean and in good condition when picking up. No issues with driving the vehicle.
Cons: The pick up process took way longer than expected. I wsited what seemed like 30 plus minutes to get the car. I had reserved the car online. Didn't get the actual car I reserved. Then I suppose they wash the car right before giving it to you which took some time for them to do.
Premium (RAM Pickup or similar) is the most frequently booked car hire type from Avis in Nashville.
Avis has 4 car hire locations in Nashville. Take a look at our Avis hire location map to find the best car hires near you.