Cons: The pickup and drop off process was rather disorganized.
Pros: The staff was awful. They did not give me any instructions when I picked up the car or inform me I needed to bring the parking ticket when dropping off the car or that I needed to record the mileage. They also told me there would be an ezpass and there was no ezpass in the car. Then it took one entire hour waiting in line at the Avis desk to return the car.
Cons: Everything could have been better. This is the worst rental experience I have ever had.
Pros: Convenient location.
Cons: Car interior did not look like it had been cleaned.
Pros: Staff who brought the car to me was really nice, the female at the counter a little ornery but with my kindness she warmed up. Rental experience overall was excellent. Ford Escape extremely comfortable. Process quick.
Pros: Kendall and the rest of the staff were very friendly and helpful. I was on the road in no time and my car was clean and ran perfectly!
Pros: Staff were very friendly
Cons: It was a busy Saturday with at least ten people in line. There was only one staff. The wait was too long - there should have been more staff.
Pros: The car itself was fine, although it wasn’t super clean — it was dusty and had bird poop on it as we checked it out of the parking lot. So much so that we thought we may have someone’s personal vehicle by accident rather than a rental.
Cons: The difficult part about the pickup and drop-off was that the Avis desk was inside the mall and manned by a single customer service rep, who seemed overwhelmed and slow to process everyone lining up. Checkout took 40 mins and returning took an hour. The parking area was poorly marked and confusing.
Pros: Staff unhelpful. Called the night before rental to tell me no cars were available and that I should rent elsewhere
Cons: Car had terrible smell. Was not clean.
Pros: Pickup took forever-wring documents
Requested XM and thought I had XM
Reserved an Impala and received a stripped camry
Cons: Car was filthy, stripped and ugly! Drop off agent was great
Pros: Staff was helpful and friendly. The car was nearly new.
Cons: The car was not clean. You could see what the client before had at lunch. Gas was not full. Fortunately I took a picture, so I could proof it.
Cons: Waited an hour in line for a car I booked for 10am. Didn’t get on the road until 11.30. Threw off my whole schedule and frankly ruined my day. To make matters worse, I had to wait in line again to drop off the keys. I wouldn’t expect this from a budget car rental, let alone Avis.
Compact (Ford Focus or similar) is the most frequently booked car hire type from Avis in Jersey City.
Avis has 2 car hire locations in Jersey City. Take a look at our Avis hire location map to find the best car hires near you.