Guest reviews
Overall rating
9.0
Excellent
Based on 18 reviews
Cleanliness
9.3
Comfort
9.1
Pick-up/Drop-off
9.0
Value for money
8.6
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Pros
"Staff was friendly and nice"
(in 3250 reviews)
"Shuttle was quick and easy."
(in 627 reviews)
"Very clean and great car."
(in 5466 reviews)
Cons
"There was no car available."
(in 2389 reviews)
"Car was dirty and worn."
(in 2341 reviews)
"Car was dirty and worn."
(in 2339 reviews)
Recent reviews
Traveller rating
8
0
1
1
0
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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10.0
Pros: quick and easy!
Cons: Nothing!
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10.0
Cons: N/A
review from
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8.8
Easy, simple rental
Pros: Smooth pick up and drop off. Car was ready and no line (at a small airport)
Cons: Faint smell of smoke
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3.6
Cons: the car was buried in a snow bank and no one helped me, had to go back in and request another car
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8.8
Great Staff
Pros: A young woman (Kali, I think) stayed late until my delayed flight landed and I was able to complete the rental. Wonderful customer service.
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4.8
Pros: The staff in Appleton were very helpful and friendly. I ended up there very late due to flight cancelationsa and they waited up for me.
Cons: When I signed up for a car rental, I was led to Appleton even though I wanted to rent at Greenbay airport. Fortunately, I ended up flying into Appleton because of cancelation of Detroit to Greenbay flight. Unfortunately, ALamo wouldn't let me drop the car off at GreenBay for my return flight. for some ridiculous reason, I had to drive the car 25 miles south to Appleton and turn around and drive back to GreenBay with the same car. Otherwise the cost of my car would have gone up by 300%. this is the kind of coporate lack of common sense that makes it very inconvenient for customers. I didn't appreciate having to add 50 miles and one hour to my drive to the airport.
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10.0
Thanks for the upgrade
Pros: Everything
Cons: Nothing
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10.0
Great
Pros: Everything
Cons: Nithing
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10.0
Pros: Easy pick up. Car in great shape. Better rental than I thought and great value!
Cons: The only draw back for me...and it's minor...I had to drop the keys and leave as it was after 10 pm. I would prefer to have settled it all right then and there. But that's just personal preference.
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9.6
Pros: Ease of pick up. Clean car. Some small damage already noted before we picked up.
Cons: It was a one way, so drop off fee was a bit steep.
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